Sarah Reeder, Mba, Pmp Email and Phone Number
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I'm a dynamic and highly accomplished Quality Manager with over 15 years of experience in direct business analysis, product development, and project management within the fast-paced realm of Fortune 500 corporations. Throughout my career, I have mastered the art of extracting invaluable insights from existing data, identifying trends, and meticulously monitoring changes to drive tactical adjustments that propel the customer journey and secure a dominant market position. My relentless pursuit of excellence is underpinned by a growth mindset and an unwavering commitment to continuous learning, consistently pushing boundaries and raising the bar for excellence.My journey as a Quality Manager has been defined by a passion for leveraging data-driven insights to make strategic decisions that have a profound impact on business outcomes. I have honed my skills in business analysis, product development, and project management to drive tangible results and contribute to the success of Fortune 500 corporations. My ability to extract actionable insights from complex data sets has been instrumental in driving tactical adjustments that not only enhance the customer journey but also solidify our market position.One of my defining traits is my unwavering commitment to continuous learning and improvement. I thrive in environments that demand innovation and adaptability, and I have consistently pushed boundaries to achieve new levels of excellence. My dedication to staying at the forefront of industry trends and best practices has enabled me to deliver impactful solutions and drive positive change within the organizations I have been a part of. Whether it's embracing emerging technologies or refining project management methodologies, I am always eager to explore new frontiers and lead the charge toward greater efficiency and effectiveness.In addition to my technical expertise, I am known for my ability to inspire and lead high-performing teams. I firmly believe in fostering a culture of collaboration, innovation, and continuous improvement, and I have a proven track record of building and nurturing teams that deliver exceptional results. My leadership style is characterized by a focus on mentorship, empowerment, and the cultivation of a growth-oriented mindset within the teams I lead. I consider it a privilege to work alongside talented individuals, and I am deeply committed to creating an environment where everyone can thrive and contribute to our collective success.
Community Transit
View- Website:
- communitytransit.org
- Employees:
- 548
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Sr. Project ManagerCommunity TransitLake Stevens, Wa, Us
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Project Manager IiiCommunity Transit Jan 2024 - Present
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Technical Project ManagerCity Of Snoqualmie Oct 2021 - Dec 2023Here, I lead cross-departmental implementation and utilization of cutting-edge Software as a Service (SAS) Enterprise Resource Planning (ERP) software, providing project leadership and driving successful adoption throughout the city. I also drive end-to-end project lifecycle, fostering a collaborative and cohesive team environment to ensure seamless project execution from discovery to closure. I design and execute comprehensive project plans and schedules, effectively aligning resources and deliverables to meet stringent deadlines, objectives, and milestones. Leveraged the ADAKR Change Management Methodology to facilitate smooth transitions and drive change in processes, procedures, and tools across multiple departments within the city. Employed Agile and Scrum methodologies to meticulously manage project tasks and deliverables, promoting iterative analysis and adaptation as fundamental principles throughout the project lifecycle. Established a robust project governance structure in collaboration with key project leaders, ensuring clear delineation of responsibilities and conducting regular checkpoints to ensure stakeholder engagement and input. Formulated standardized procedures for management and technical duties, fostering consistency and visibility across all project tasks and deliverables. Monitored project expenses against allocated budget, providing timely updates to stakeholders on project progress vis-à-vis timeline and anticipated costs. Spearheaded Software as a Service (SaaS) implementation management, serving as the primary point of contact for third-party vendors and ensuring timely and cost-effective service delivery.
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Sr. Customer Insight AnalystCharter Communications Feb 2021 - Sep 2021Stamford, Connecticut, UsIn this position, I steered the development of a cutting-edge sentiment algorithm tool and quality metrics to provide valuable customer experience (CX) insights and outcomes to the customer care team. I also utilized extensive knowledge of speech analytics and customer-driven data to architect queries, dashboards, and workflows that deliver business-critical insights. I led customer experience (CX) research projects to uncover key insights on product and service satisfaction. Additionally, I generated actionable recommendations to enhance the customer experience and drive increased product usage. Developed and implemented an innovative automated speech-driven sentiment scoring system, replacing traditional customer call-back surveys, revolutionizing the measurement of customer interactions and experiences, removing the burden from customers, ensuring consistency, and creating a vast pool of data for valuable insights. Leveraged sentiment scoring, speech queries, and additional meta data to proactively identify business opportunities that could potentially impact customer satisfaction or overall business performance. Provided valuable insights to mitigate negative experiences and drive positive outcomes. Led the installation, updating, and utilization of sophisticated software tools, ensuring the implementation of robust security measures, including Multi-Factor Authentication, multi-layered security architecture, desktop and web-based access, profile and individual-level security options, and VPNs for enhanced data protection. -
Sr. Speech AnalystCharter Communications Jan 2019 - Feb 2021Stamford, Connecticut, UsHere, I conducted and managed research projects to identify new tools and data gathering techniques that capture customer experience, bringing actionable new actionable customer insights to the business to improve customer experience and product satisfaction. I directed and supported the installation, updating, and utilization of software tools that utilized Multi-Factor Authentication, multi-layered security architecture, desktop and web-based access, profile and individual-level security options, and VPNs. Supervised and directed a team of analysts tasked with developing quality monitoring behaviors for the core customer service business line. Verified the quality of all project deliverables and the alignment of supplied insights with project scope including feasibility goals, project planning, research, and analysis. Facilitated skill-building training for analysts to deepen knowledge and expand the use of industry-leading tools, resources, and topics.
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Sr. Business AnalystTeksystems Jun 2016 - Jan 2019Hanover, Md, UsIn this role, I supported project lifecycle by equipping program stakeholders with enhanced insights into tools, resources, and topics. Ensured project timelines and deliverables aligned with goals as a subject matter expert, managing projects with precision. I leveraged available data to increase stakeholder value, engage customers, and drive year-over-year performance improvement. Additionally, I led and supported the installation, updating, and utilization of software tools, implementing robust security measures including Multi-Factor Authentication, multi-layered security architecture, desktop and web-based access, profile and individual-level security options, and VPNs. Derived data-driven insights from existing sources, enabling impactful decision-making and strategic recommendations to drive ROI and achieve key business KPIs. Analyzed the voice of the customer through sentiment scoring, speech queries, and additional metadata, identifying potential business opportunities and mitigating negative customer experiences. Proactively identified business opportunities and potential negative customer experiences through sentiment scoring, speech queries, and additional metadata analysis. -
Customer Service And Technical Support RepresentativeGoogle Sep 2015 - May 2016Mountain View, Ca, UsHere, I exhibited a commitment to delivering top-tier support in addressing and resolving complex issues related to financial transactions. I successfully resolved a wide range of customer-facing technical incidents across multiple platforms, including Google Play Store, Google Wallet, and Google Play Music. I also implemented and optimized quality control measures to enhance customer satisfaction and loyalty at every touchpoint within the customer journey. -
Assistant Branch Manager - OperationsJ.P. Morgan Chase Bank, N.A. Dec 2007 - Sep 2015New York, Ny, UsIn this role, I ensured smooth execution of daily banking operations by providing exceptional customer service and ensuring compliance with corporate and federal regulations. I employed expertise in command line database programs to efficiently retrieve critical customer information. I also oversaw all aspects of branch monthly revenue, including expense management and monitoring profit and loss (P&L) statements. I served as a Certified Chase Mentor Manager, providing comprehensive training for new management staff. -
DirectorWaterman Broadcasting Of Florida Llc Jun 2004 - Jul 2007Fort Myers, Fl, Us-Supervised a crew of 20 Production Assistants – trained employees, monitored employee performance and behavior, made schedules, and conducted employee reviews-Directed local newscast and other station specials
Sarah Reeder, Mba, Pmp Skills
Sarah Reeder, Mba, Pmp Education Details
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Kaplan UniversityInformation Technology Management -
Flagler CollegeCommunciations
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Edison State Community CollegeGeneral Studies
Frequently Asked Questions about Sarah Reeder, Mba, Pmp
What company does Sarah Reeder, Mba, Pmp work for?
Sarah Reeder, Mba, Pmp works for Community Transit
What is Sarah Reeder, Mba, Pmp's role at the current company?
Sarah Reeder, Mba, Pmp's current role is Sr. Project Manager.
What is Sarah Reeder, Mba, Pmp's email address?
Sarah Reeder, Mba, Pmp's email address is sa****@****ail.com
What schools did Sarah Reeder, Mba, Pmp attend?
Sarah Reeder, Mba, Pmp attended Kaplan University, Flagler College, Edison State Community College.
What are some of Sarah Reeder, Mba, Pmp's interests?
Sarah Reeder, Mba, Pmp has interest in Children, Arts And Culture, Education, Health.
What skills is Sarah Reeder, Mba, Pmp known for?
Sarah Reeder, Mba, Pmp has skills like Statistical Data Analysis, Sql, Microsoft Excel, Business Analysis, Data Analysis, Financial Analysis, Query Writing, Data Collection, Speech Analytics, Business Process Improvement, Project Planning, Research.
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