Project Manager
Current2020 - 2022 PM, Simplification programme, productivity workstreamLed the delivery team responsible for a portfolio £5M productivity improvements across the business with improved customer outcomes.2019-2020 ITO partner transition of ADTransition of all RSA's in-flight application developments to new ITO partner, establishing target operating model, commercial arrangements and business readiness.2018-2019 ITO partner transition for DuckCreekITO partner transition for systems integrator and policy administration platform.2017-2019 MT Motor DuckCreek deliveryImplementation of new motor insurance product, pricing, rating, digital and contact centre customer journeys, customer documentation and MI on new platform.2016-2017 PAS platform and SI selectionProcurement of policy administration platform, externalised components and system integrator ready to onboard Nationwide home insurance customers.2015-2016 Home insurance underwriting using Flood Re facilityLed the requirements, solutioning, business case and delivery planning for RSA's response to Flood Re.2015 Motor insurance pricing enhancementsEnablement of better customer outcomes through enhanced functionality for retail motor insurance pricing and rating on direct and aggregator channels.2013-2014 Affinity Pet digital journeysImplementation of customer experience enhancements to digital journeys for RSA's affinity partners.2011-2012 Mat leave2010-2011 CRM solution for MT MotorImplementation of integrated technical solution and business readiness of Salesforce CRM solution for More Than Motor.2008-2010 Counterfraud solution deliveryImplementation of NetReveal counter fraud solution for UK general insurance business.