Sarah Scott, Mha, Facmpe Email & Phone Number

Bend, Oregon, United States

In collaboration with the Director of Imaging Service Lines as the Radiology Business Operations Manager I am responsible for managing business and patient care activities in the St. Charles Radiology Departments including the 4 hospital campuses and clinic sites. The St. Charles Health System Imaging Departments perform X-Ray, Ultrasound, CT, MRI, Nuclear Medicine, and PET/CT exams in a variety of locations. We work closely with our partners at Cascade Medical Imaging to meet the imaging needs of our community and to support the ED, OR, Inpatient Floors, and Family Birthing Center. In this position I manage budgeting, staffing, performance, and operation of the departments in conjunction with the leadership team as well as performance and annual review of direct reports. I bring a global perspective to the team and acts as liaison to other departments including helping lead lean improvement processes, project management, and goal deployment. I serve as a customer service representative for all caregivers, patients, and visitors and maintain productivity oversight and accountability for all departmental associated metrics. I directly manage the technologists in the four outpatient clinics: Bend East and South, La Pine, and Sisters.

Grants Pass, Oregon, United States

Provide direct management and oversight of operations of AllCare Medical Group practices. Responsible for supporting medical practices according to the AllCare Medical Group business plan. Provide best practices to medical offices and identify concerns that a practice may be experiencing and subsequently advise practices to implement a customized plan to resolve those issues. Create and provide different solutions to meet diverse demands. Building relationships and empathizing with the needs across internal teams and practice offices. Assisting in the opening of new provider practices, utilizing a detailed project and implementation plan. Coordinate and collaborate with various stakeholders. Develop and analyze monthly, quarterly, and yearly financial reports for review with practices for operations planning. Provide updates regarding new federal, state, and board-specific regulations. Creation of policy and procedures for internal departments and for individual practices. Manage, develop and optimize clinical operations, strategy, revenue cycle management, business intelligence, governance, and technology. Review contracts and credentialing applications to ensure the financial viability of practices.

Medford, Oregon, United States

Instructor in the Allied Health department teaching AH 101: Medical Assistant I Administrative.

Oakridge, Oregon, United States

Responsible for facilitating a collaborative approach to compassionate, integrated, whole-person care in the delivery of care and programs; partnering with clinicians and operational leadership to provide effective and proactive management of clinic operations; management of clinic office staff; ensuring exceptional services to patients; achieving annual operational and financial goals; and managing multiple departments and programs. Full authority/oversight over daily operations and responsible for managing and overseeing the delivery of exceptional and compassionate care to all patients. Community engagement with community partners; working with city officials, other community partners to deliver resources such as food or health supplies. Project Management of clinic specific projects utilizing quality improvement processes such as PDSA or Lean. Effectively presents, exchanges, and receives information both orally and in writing while promoting mutual understanding and honesty. Partner with other healthcare partners to ensure high quality and coordinated healthcare. Participation in strategic planning efforts to ensure organization sustainability and success.

Newpoe

Astoria, Or

Yakima, Washington

Certified in Cadence/Prelude/Referrals/Eligibility. Responsible for gathering and analyzing requirements to determine functional specifications, designing, developing, maintaining, reviewing, and providing technical support services in an Epic Environments specific to Cadence/Prelude/Referrals/RTE. Manage and executes Epic system configuration activities. Coordinated team to ensure that the time frame for build complete was met, only team to meet each goal for build complete. Reporting lead for the team requires extensive knowledge of operational activities and communications to ensure all reporting workbench reports, Radar, and Hyperspace reports meet organizational needs and requirements. Testing lead for Applications.

Toppenish, Wa

Knowledge/implementation of the principles and practices of health care administrant management and government regulations and reimbursements; execution of clinic policies and procedures to mange operations and to ensure effective patient care; the principles and practices of employee development; exercising a high degree of initiative, judgment and discretion; analyzing situations accurately and taking effective action; establishing and maintaining effective working relationships; achieving goals and objectives for clinic operations; exercising judgment and discretion in developing, interpreting and implementing policies and procedures. Planning, organizing, and integrating priorities and deadlines; identifying, analyzing and resolving process problems; evaluation and recommendations for continuous quality improvement. Researching, analyzing, and interpretation of complex data for comprehensive solutions/reporting. Customer service relations; complaint resolutions, quality improvement for patient/family relations, and development of improved processes for patient satisfaction. Quality improvement measures to receive Level 3 Patient Centered Medical Home recognition through NQCA. Provider relations improvement strategies developed and implemented. Event planning for community events; health fair with over 500 attendees and 50 vendors.

Chewelah, Wa

Daily management of all clinic staff; clinical and front office. Monitors and conductions staff evaluations. Assures compliance with all federal and state guidelines for; infection control, HIPPA, controlled substances & scheduled medications, and compliance with OSHA. Training and development of staff including wage adjustments, disciplinary action and training. Hiring and termination of employment. Scheduling and time management of staff. Payroll functions including vacation time coverage, monitoring of timecards and controlling OT. Operations management responsibilities included; development of clinic goals and objectives, evaluation of clinic processes against operational goals to ensure objectives are obtained. Communicates with administration regarding operational reporting. Ensuring that problem areas in clinic operations are identified and improvement processes are developed and implemented. monitoring of all clinical and office ordering to ensure proper supply and resource utilization. Staff and physician relations responsibilities include; communication between all staff about clinical operations and goals, physician relations about clinical operations issues, resource for physicians in development of efficient practice management. Providing patient relations including, educational informational materials and resources. Positive customer service environment to promote a positive clinic image within the service area. Ensure all patient feedback is utilized to improve processes for quality patient care. Market and Advertising for seven clinic sites. Primary responsibilities for this position included development, review, and approval of all advertising and marketing.

Rapid City, South Dakota Area

Provide the highest level of customer service is provided to patients, fellow employees and referral sources. Obtain accurate insurance information, verification and pre-authorization. Process all billing daily, ensuring that claims are accurate, timely and fully documented. Follow up on all open accounts, maintaining thorough chronological financial records on each patient account. Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collections targets and reduce or maintain A/R over 120 days at and below target level. Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances. Apply payments and adjustments to patient accounts, process deposits and maintain accurate records of all cash received in a timely manner and in accordance with Company policy. Maintain accurate and complete patient files, ensuring that they are in compliance with the Hanger Compliance Policies. Ensure the privacy and security of protected health information per HIPAA requirements.Conduct patient follow-up and assist with Patient Evaluation Clinic programs as directed. Assist with quality assurance to ensure patient satisfaction with PCC services as necessary. Report timely key statistics to market and corporate management for sales, revenue, cash and patient flow. Comply with the system of internal controls to ensure proper handling of cash receipts, including billing system data entry and bank deposits. May report PCC employee hours to Payroll Department. Receive, sort and distribute mail appropriately and in a timely manner. May compile and code A/P invoices per guidelines for approval.Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls. Review clinician documentation to ensure that patient charts are complete.

Duties include: management of day-to-day operations of clinic, daily use of Microsoft Office programs, claims management and medical billing, set-up and maintenance of electronic billing software; oral and written communication with internal staff, third-party payers, patients, and physicians, creation and maintenance of company policies and procedures, maintenance of financial records database, review of company vendors for cost reduction, training of staff, contract review, and effective time management of clinical staff.

Duties included: assisting the GM with, ordering of supplies, monitoring inventory, handled daily cash transactions when needed, employee orientation, training and development of staff, and maintenance of kitchen health food standards

Duties included: scheduling of staff, ordering of supplies, monitoring inventory, hiring and termination of employees, training and development of staff, insured all staff had any necessary licenses and certifications weekly, monthly and yearly reporting of financial cost reports to corporate office, provided outstanding customer service, and daily cash deposits.

Duties included: assisting the GM with, ordering of supplies, monitoring inventory, handled daily cash transactions, employee orientation, waitress as needed and maintenance of kitchen health food standards

Duties included: provide quality patient care, effectively and efficiently communicate with all members of hospital staff to provide information, admission of patients to ER, update medical charts and records in a timely manner, and light housekeeping duties as needed.

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Arts, Organizational Management, Minor Healthcare Administration