Sarah Atchison Email & Phone Number

• Supporting Sage 300 CRE applications via phone and chat support. • Managing, updating, and prioritizing cases to meet service level objectives.• Creating Zingtree Blueprints articles by building easy to follow decision tree guides.• Mentoring new hires by building trusting relationships, providing software knowledge, and guiding agents through live calls. • Meeting and exceeding annual productivity quotas and sales lead goals within my first year.

• “Super User” of in-house, disability insurance enrollment portal (SAAS).• Built and mapped policy templates, displaying an attractive front end.• Conducted UAT, requiring an acute level of accuracy and attention to detail.• Analyzed sensitive personal data, cross-checking illustrations to meet carrier requirements.• Troubleshot software issues, providing tech support to sales reps, and advisors.

Portland, Oregon, United States

• Oversaw daily performance of computer systems for students, teachers, and administrative staff.• Managed sensitive and confidential electronic data and ensured the accuracy of data being entered.• Implemented speech recognition for SPED student testing.• Installed tech carts, AV equipment, and projectors for assemblies and school performances, ensuring proper use of cables, operating systems, and software.• Improved technical processes during Covid-19, remotely assisting families with student accounts, managing email databases, and collaborating with AP on promotional media for graduating classes.

Atlanta, Georgia, United States

• Administered full-cycle AP duties for French textiles manufacturer, US division.• Processed credit applications and set credit limits accordingly.• Reviewed and reconciled accounts for accuracy.• Processed check payments for vendors and showroom commissions.• Generated financial reports in Excel, informing Controller about problem accounts.