Responsible for the running of two independent cafes – Duties have included:• Supporting the business owner in the growth of the business - identifying opportunities, threats, strengths and weakness to build a strategic plan • Running team meetings, one to one reviews and team focus groups with current team members to improve team morale, customer service and food quality standards.• Effectively recruiting and growing and developing employees to build a performing team… Show more Responsible for the running of two independent cafes – Duties have included:• Supporting the business owner in the growth of the business - identifying opportunities, threats, strengths and weakness to build a strategic plan • Running team meetings, one to one reviews and team focus groups with current team members to improve team morale, customer service and food quality standards.• Effectively recruiting and growing and developing employees to build a performing team. • Multisite staff scheduling to ensure smooth operation and attendance management.• Implementing and Improving Health and Safety procedures to ensure business is compliant with current regulations.• Implementing and Improving food safety procedures to maintain 5 star EHO ratings.• Analysing and generating financial reports to achieve Profit and positive like for like sales growth. Show less

Experienced in managing high and low volume restaurants and teams of up to 40people. Achieved ‘Partner Patrao’ in 2018 for achieving KPI results and living the company core values of Family, Courage, Integrity, Pride & Passion. Duties involve full day to day running of the restaurant:• Operating eat in, click & collect and delivery with a focus on customer service and food quality.• Learning and Development – training team members and supporting the growth of nandocas in the… Show more Experienced in managing high and low volume restaurants and teams of up to 40people. Achieved ‘Partner Patrao’ in 2018 for achieving KPI results and living the company core values of Family, Courage, Integrity, Pride & Passion. Duties involve full day to day running of the restaurant:• Operating eat in, click & collect and delivery with a focus on customer service and food quality.• Learning and Development – training team members and supporting the growth of nandocas in the region to achieve internal promotions.• Recruitment & Inductions – organising and leading recruitment days and hosting regional inductions• Team Engagement – analysing Peakon data, completing one to one reviews and organising focus groups to support the growth of high performing, engaged teams. • Analytical review of budgets, trade reports and P&Ls to drive performance and efficiency• Attending regional accountability forums to discuss performance, challenge others and share best practices.• Marketing & Events planning – internal regional events including Christmas parties, team builds, family days, grillers competition & charity bike rides. Marketing activities – including Mascot Sponsor at Wolves FC, Birmingham Running Events & Birmingham Pride.• Management of Food Safety & Health & Safety procedures to ensure compliance and achieve high scores on Operational Audits and maintaining 5 star EHO visits. Show less

Assistant Manager, supporting the day to day running of restaurants, complying with all food safety and health and safety procedures and leading a team to service great food with a great customer service.