Sara H. Email & Phone Number

Sara is a Senior Advisor at U.S. Department of Education's Federal Student Aid (FSA). Sara's experience is managing Digital solutions and platforms. Sara serves as a manager for the Digital Platform solutions and for solutions such as the Salesforce.com platform. Sara also manages other projects to help FSA achieve its strategic missions and objectives. Sara previously served as a member of Accenture's as a Senior Manager within Accenture’s Management Consulting Digital practice where she started as an Analyst. Sara is an expert in Digital & Customer Engagement including Contact Center Operations and Business Transformations. Sara's experience is across both commercial, private and public sectors. Sara provided thought-leadership in Accenture's global and federal practice surrounding her areas of expertise and contributed to building out capability areas and assets. In her previous roles, Sara worked with top clients to perform assessments and provide strategic direction in addition to designing and delivering complex programs to drive quantifiable business benefits and transform across her clients’ IT, operations and service organizations, sales, and marketing & retention organizations. Her experience includes large-scale contact center capabilities and solutions, digital and social enablement, IT and CRM technologies and channel transformations including Contact Center/ internal Help Desk, On-line, Interactive Voice Response (IVR), Chat, Mobile, Social Media, Physical Mail, Fax, and Retail channels including process design and improvement, channel mix strategies, self-service optimization strategies, vendor and technology selection and management, operations design and management, customer feedback solutions & management and journey analysis in addition to end-to-end integration with computer telephony integration (CTI), telephony solutions, quality management programs and tools, workforce management programs and tools, and back-end systems such as CRM, billing solutions and data warehouse solutions.

Listed skills include Management Consulting, Business Process Improvement, Program Management, Business Process, and 45 others.