Resolution Champion
CurrentManagement of complaints including reconciliation and investigation Ensuring that all card related customers complaints as well as electronic channel issues are resolved promptly and in line with agreed SLA Ensuring that complaints logged through the dispute resolution platform (CCMP)and emails are attended toMaintain customer service standards to retain customers Uploading of daily,weekly and monthly reports Ensuring that all processed transactions are reviewed for completeness,accuracy and validity to guide against errors.Handled any other tasks as may be assigned by the head of departments.Achieve 100% in quality of call interactions with customers