Sarah Sharmaine B. Email & Phone Number

• Resolve password issues for local computers, AWS server logins, and Microsoft email logins.• Troubleshoot hardware issues, including computer and printer malfunctions, ensuring minimal user downtime.• Provide technical support to ensure seamless access to internal systems and applications.• Escalate unresolved technical problems to higher-level teams and document all troubleshooting steps.

• Provided technical support to over 200 Microsoft 365 users monthly, achieving a high customer satisfaction rate..• Trained users and staff on troubleshooting techniques, reducing issue resolution time.• Maintained high communication standards, delivering technical information clearly to non-technical users.

• Resolving customers’ concerns and doing troubleshooting over the phone regarding their internet and TV service.• Attending to any disputes and billing concerns in a professional manner

• Handling insured and even non-insured members regarding health benefits and eligibility inquiries, appeals, complaints &, etc.• Reviewing and analyzing claims.• Maintaining a high quality of customer service by following a high standard of a matrix.

• Reviewing, analyzing, and prioritizing data collected from online sales monitoring.• Monitoring unauthorized use of trademarks on eBay and Amazon.• Delivering reports to clients based on data collected.

• Processed healthcare claims for Blue Cross Blue Shield (BCBS) in compliance with HIPAA regulations.• Reviewed and analyzed claim submissions, ensuring accuracy and adherence to company and legal guidelines.• Collaborated with healthcare providers and insurers to resolve claim discrepancies and expedite processing times.• Worked closely with onshore teams to streamline claims processing procedures, improving efficiency.

Full Stack Web Development

Bachelor Of Business Administration - Major In Marketing