Sarah Bambling Email & Phone Number

Skilled secretarial and clerical work involving the responsible maintenance of specific functions as well as related clerical duties, in an office or school. This position typically works independently with regard to specific functions, such as maintaining financial or student records and preparing necessary reports or assuming responsibility for a major segment of office work. The work is performed under the general supervision of a supervisor, school principal, or assistant principal. On occasion this position may receive direction from a higher level secretary.

Charles Town, West Virginia

Assist with the selection, preparation and distribution of both electronic and print materials to the University’s students around the world, within the combined Online Library & Course Materials Center.

Manassas, Virginia

Responds to course material-related inquiries by students and staff and determines required actions. Responds to phone and e-mail inquiries within the Service Level Agreement. Provides exceptional customer service to students while maintaining communication with third-party materials vendors. Takes an active role in evaluating and determining course materials vendors. Assists with ordering and tracking course material orders.• Responds to all student contacts via e-mail, mail, and/or phone• Manages incoming e-mail service requests• Creates and maintains Standard Operating Procedure documents• Maintains order tracking for materials• Fulfills back-orders for materials unable to be filled by third-party vendor• Maintains department credit card ledger• Cross-references credit card statements with purchases on Director’s credit card. Submits the reports to VP for approval and then to Finance for filing• Updates the backorder compilation report, with the following quarters backorder numbers, courses, and specific texts for book list updating• Other Special Projects or tasks as needed within Appeals and Course Materials

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