Sarah Basheer Email & Phone Number

Bellevue, Wa, Us

Collaboration and Productivity, Product & Technology- Owned, managed, and successfully launched 16 products within T-Mobile's corporate real estate technical ecosystem, directly improving the experience of over 26,000 employees per year- Planned, developed, and currently championing the largest Corporate Real Estate effort of 2020-2022, working with 15 cross-functional teams, executives, and multiple vendors to execute state and health compliant post-pandemic workplace strategies for "Return to Office”- Heading the strategy and implementation of an enterprise-wide collaboration tool, including fostering the vendor relationship from RFP to close, which will allow +26,000 employees to connect visually through a hybrid working model - Drove end to end strategy for and successfully launched a “seat hoteling” mobile application built for hybrid and remote employees, which enables and promotes a safe post-pandemic workplace culture- Serving as a liaison between business stakeholders and Product & Technology, using their experiences and pain points to influence the creation of innovative opportunities that meet short and long term business goals- Leveraging customer insights and market research to build and execute product visions and strategies, multi-year roadmaps, backlogs, and identifying quarterly/yearly priorities while tracking progress towards KPIs- Documenting and communicating clear functional and technical requirements to partner with engineers and designers to build exceptional products- Using Jira to translate project requirements and acceptance criteria into detailed features and user stories, enabling cross-functional teams to ingest and successfully deliver products through agile methodologies- Driving prioritization sessions, quarterly PI planning, weekly steering meetings, product value propositions, and roadmap presentations and communications with business stakeholders, directors, and SVPs

Bellevue, Wa, Us

Collaboration and Productivity, Product & Technology- Owning, managing, and successfully delivering 16 products within T-Mobile's corporate real estate technical ecosystem, countrywide, directly benefitting over 26,000 employees yearly- Planning, developing, and leading the Corporate Real Estate effort, in collaboration with 15 cross-functional teams across T-Mobile to execute state and health compliant post-pandemic workplace strategies for "Return to Office 2021"- Managing the development for an in house built Seat Reservation application for hybrid and remote employees to reserve seats in corporate locations countrywide to enable a modern-day safe post-pandemic workplace culture- Leading the strategy and implementation of an enterprise-wide digital whiteboarding and collaboration tool which will allow employees countrywide to connect as if they were present in the same room- Spearheading the strategy and development for post-merger projects across several teams with features related to data archival and migration and system onboarding and decommissioning- Serving as a liaison between several business stakeholders and Product & Technology, translating their experiences into areas of opportunity to improve Corporate Real Estate in accordance with the business's goals- Leveraging customer insights and market tech trends to build and execute product visions, strategies, yearly/quarterly roadmaps, backlogs, and quarterly/yearly priorities- Documenting and communicating clear functional and technical requirements to partner with engineers to build exceptional products- Using JIRA to translate project requirements and acceptance criteria into detailed features and user stories, enabling cross-functional teams to ingest and successfully deliver products through agile methodologies- Driving prioritization sessions, quarterly planning, weekly steering meetings, product performance, and roadmap presentations with business stakeholders, directors, and SVPs

Bellevue, Wa, Us

HR, Corporate Services, Product & Technology- Assisted in the intake and development process of digital adoption tools (WalkMe) and other training materials distributed to all employees- Specialized in WalkMe - a SaaS product that assists users in web-based services navigation- Became a certified WalkMe Builder- Partnered with product users and stakeholders to better understand the current user experience, eliminate pain points, and identify areas of opportunities- Conducted market research and analyzed tech trends to identify the best in breed products and led meetings with vendors to create strong partnerships, fill product gaps, and discuss potential enterprise-wide opportunities- Demonstrated the ability to successfully lead cross-functional teams remotely across time zones while finishing my B.S. degree

Bellevue, Wa, Us

- Developed frameworks and delivered reports to guide decision-making and reprioritization across cross-functional teams- Facilitated requirement sessions with business stakeholders and team members, using a custom made requirement template to represent functional and technical requirements, dependencies, priorities, and risks- Conducted user research and engagement analysis for the organization’s Zendesk ticketing platform- Assisted in the implementation of AutoBot capabilities- Reconstructed the organization’s home Zendesk webpage to allow for smoother searches, painless navigation, and increased self-service for employees – reduced tickets by 14% and average session time by 4 minutes - Managed my schedule, tasks, action items, deliverables by automating a KanBan board and working in an agile methodology- Partnered with business stakeholders and various cross functional team members