Sarah Bauman Email & Phone Number

Melbourne, Vic, Au

Hudson Yards, Ny, Us

London, Gb

•Responsible for maintenance & growth of relationships with clients who utilize the Adstream DAM Platform. •Own strategy and build client success plan: continued training and new product demonstrations, QBRs, annual reviews & renegotiations, product roadmap presentations, structured outreach/call cadence with primary contacts •Act as Subject Matter Expert (SME) on custom client implementations and escalation point for all support escalation•Work across various internal teams to act as Voice of the Customer and insure client success•Partner with Professional Service team members during onboarding and other project implementations to ensure knowledge transfer and customer success•Build documentation of customer workflows and related support procedures for support team members, monitor and train on best practices for support

West Hollywood, California, Us

• Point of contact for all US clients on renewals, annual reviews, escalated support and project work• Manage and grow the internal customer success and project teams, as well as manage relationships with contractors from partner businesses• Conduct discovery processes, analyze data, compensation plans and desired results to design solution prior to implementation• Design, Implement and provide on-boarding for new client instances• Provide proof of concept design, tailored site set-up and pitches• Draft SOWs or review drafts from other team members to accurately quote projects from a financial and time-cost perspective, to achieve best project results for the customer and our business.• Manage both onsite, individualized customer training and created online curriculum for customers and implementation partnersAbout the company:PerformanceCentre is the standout SPM / ICM product for companies who are serious about driving a high performance culture. Our team has decades of experience, data and insights designing and delivering sales compensation and incentive plans to help create significant growth through pay for performance.

Culver City, California, Us

• Managed relationships with ~730 users within 13 companies in the local area• Translated client's business requirements into workable software/hardware solutions• Managed projects through development, launch, execution, performance, control, and close• Drafted statements of work, revised support contracts, and communicated updates with internal teams• Built documentation of Client systems and user information• Built and monitored Service Desk processes to ensure users issues are being resolved in a timely fashionAbout the Company:Generation IX Technologies provides high-level systems integration for businesses and schools nationwide. We are a solutions-oriented company with unusually well qualified, service oriented network and systems engineers.At Generation IX, a love for computers, a hunger for technological challenges, and rock solid credentials are only the beginning.From planning to implementation to regular onsite and remote support, Generation IX is, both the MIS department for businesses that do not have their own dedicated IT staff and the high-level support service for companies with an IT staff.We ProvideTechnology Advisory & ConsultingSystems Planning & IntegrationEnd-User Technical and Help Desk SupportRegular/Recurring Onsite & Remote Support VisitsNetwork Design and ArchitectureLAN/WAN/Wireless Solutions and Internet AccessHardware and Software Sales & SupportTargeted Executive & Staff TrainingWeb Design and New Media ServicesRemote Support and TroubleshootingPro-Active System Monitoring & Maintenance

Los Angeles, California, Us

• Manage day to day online store operations• Provide the highest level of customer service to all customers via phone and email• Provide product knowledge, billing and technical support to customers• Effectively communicate and cross sell to customers of all of the Company’s products• Skillfully assist and retain customers through positive customer relationship building• Identify reason(s) for disconnect and overcome objections in an effort to retain the customer resulting in a positive customer experience• Provide timely and accurate information to incoming customer order status and product knowledgerequests• Process customer orders/changes/returns according to established department policies and procedures.• Upload and coordinate product availability• Work closely with the credit department to resolve disputed credit items.• Provide timely feedback to the company regarding service failures or customer concerns.• Partner with the sales team to meet and exceed customer’s service expectations• Exceed the customer service expectations of our clients• Document in detail customer inquiry outcomes• Identify trends and suggest ways to consistently improve the customer experience• Participate in the processing and mining of customer data• Manage communications between customers and other departments• Maintain clear communication with Supply Chain to assist in order fulfillment during sale/holiday seasons• Work with the Business to Business sales team to assist with customer support in their areas (in the following order), as possible after online store duties: Key Account Manager Support, Client Relations Support

Santa Monica, Ca, Us

• Successfully promote account growth by providing a strategic, personalized approach for all clients, including a monthly strategy meeting with the President as well as Marketing team.• Act as Project Manager for the implementation of Leverage services and programs with account contacts on the production, revision, and quality control of all deliverables.• Generate advertising revenues in accordance with specific budgetary goals and client needs.• Research and propose sponsorship relationships and opportunities, including strategic introductions between partners to strengthen the Leverage network and generate referrals• Conduct video conferences for new Accounts and bi-monthly companywide presentations for agents and management.• Compile client properties, company news, and market data for editorial opportunities.• Coordinate the implementation of Members’ social media strategy on specific channels. • Spearhead event planning for regional conferencesAbout the Company:Inspired by a steadfast determination to elevate the field of play, Leverage Global Partners empowers an international network of prestigious independent real estate companies through shared intelligence, agile marketing strategies, and entrepreneurial connectivity. Each member of Leverage Global Partners has been carefully selected as demonstrating innovative leadership and peerless integrity in the field of real estate.

Phoenix, Arizona, Us

Independently grew markets for national title, “Attorney at Law Magazine” through:Market Research, including tiered pricing model for future franchise sales.Creation of job posts, posting on job board, reviewing resumes.Recruiting and interviewing candidates for new markets, and to replace.Coordinate and oversee contracting with independent contractors.Event planning for training classes including catering and hotel.Continued phone training (weekly for 3 months) with all new publishers, including reviewing contracts, lead gathering/assistance and coordinating additional sales training calls with the CEO.Coordinating incoming sales contracts, processing, and closing the magazine to send to design when revenue is achieved.Managing Front Desk/Admin, overseeing collections/AR.Target Market Media Publications inc. produces niche market business to business magazines for elite professionals. Publication titles include Attorney at Law Magazine, Public Accountant Magazine, and Financial Consultant Magazine. Attorney at Law Magazine is a national title, with local market publicaitons. As the Market Development Manager for Attorney at Law Magazine I am responsible for launching new local editions of the magazine by interviewing, contracting with, facilitating training of, and supplying assistance to, local edition publishers.

Phoenix, Arizona, Us

Target Market Media Publications inc. produces niche market business to business magazines for elite professionals. Publication titles include Attorney at Law Magazine, Public Accountant Magazine, and Financial Consultant Magazine.Attorney at Law Magazine is a national title, with local market publicaitons. As a part of this position it was my job to interview and hire Publishers for the local editions of the publication. This included all steps between job posts and scheduling/organizing training classes.Other jobs in this position were administrative work, assisting the CEO, assisting CFO with billing, and a wide range of other miscellanious tasks.

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