Sarah Bauman Email & Phone Number

Melbourne, VIC, AU

Hudson Yards, NY, US

London, GB

• Responsible for maintenance & growth of relationships with clients who utilize the Adstream DAM Platform.
• Own strategy and build client success plan: continued training and new product demonstrations, QBRs, annual reviews & renegotiations, product roadmap presentations, structured outreach/call cadence with primary contacts
• Act as Subject Matter Expert (SME) on custom client implementations and escalation point for all support escalation
• Work across various internal teams to act as Voice of the Customer and insure client success
• Partner with Professional Service team members during onboarding and other project implementations to ensure knowledge transfer and customer success
• Build documentation of customer workflows and related support procedures for support team members, monitor and train on best practices for support

West Hollywood, California, US

• Point of contact for all US clients on renewals, annual reviews, escalated support and project work
• Manage and grow the internal customer success and project teams, as well as manage relationships with contractors from partner businesses
• Conduct discovery processes, analyze data, compensation plans and desired results to design solution prior to implementation
• Design, Implement and provide on-boarding for new client instances
• Provide proof of concept design, tailored site set-up and pitches
• Draft SOWs or review drafts from other team members to accurately quote projects from a financial and time-cost perspective, to achieve best project results for the customer and our business.

Culver City, California, US

• Managed relationships with ~730 users within 13 companies in the local area
• Translated client's business requirements into workable software/hardware solutions
• Managed projects through development, launch, execution, performance, control, and close
• Drafted statements of work, revised support contracts, and communicated updates with internal teams
• Built documentation of Client systems and user information
• Built and monitored Service Desk processes to ensure users issues are being resolved in a timely fashionAbout the Company:Generation IX Technologies provides high-level systems integration for businesses and schools.

Los Angeles, California, US

• Manage day to day online store operations
• Provide the highest level of customer service to all customers via phone and email
• Provide product knowledge, billing and technical support to customers
• Effectively communicate and cross sell to customers of all of the Company’s products
• Skillfully assist and retain customers through positive customer relationship building
• Identify reason(s) for disconnect and overcome objections in an effort to retain the customer resulting in a positive customer experience

Santa Monica, CA, US

• Successfully promote account growth by providing a strategic, personalized approach for all clients, including a monthly strategy meeting with the President as well as Marketing team.
• Act as Project Manager for the implementation of Leverage services and programs with account contacts on the production, revision, and quality control of all deliverables.
• Generate advertising revenues in accordance with specific budgetary goals and client needs.
• Research and propose sponsorship relationships and opportunities, including strategic introductions between partners to strengthen the Leverage network and generate referrals
• Conduct video conferences for new Accounts and bi-monthly companywide presentations for agents and management.
• Compile client properties, company news, and market data for editorial opportunities.

Phoenix, Arizona, US

Independently grew markets for national title, “Attorney at Law Magazine” through:Market Research, including tiered pricing model for future franchise sales.Creation of job posts, posting on job board, reviewing resumes.Recruiting and interviewing candidates for new markets, and to replace.Coordinate and oversee contracting with independent.

Phoenix, Arizona, US

Target Market Media Publications inc. produces niche market business to business magazines for elite professionals. Publication titles include Attorney at Law Magazine, Public Accountant Magazine, and Financial Consultant Magazine.Attorney at Law Magazine is a national title, with local market publicaitons. As a part of this position it was my job to.

Business Communications

Education record