Identify, research, and resolve complex client billing and cash application problems for a portfolio of over 20MM.Maintain and reduce accounts receivable delinquency for over 300 accounts throughout the US and Canada in accordance to contract performance and terms.Consistently drive decreasing past due percentage through analysis, communication, and attention to detail.Collections correspondence in a fast paced and goal oriented credit and collections department with weekly and… Show more Identify, research, and resolve complex client billing and cash application problems for a portfolio of over 20MM.Maintain and reduce accounts receivable delinquency for over 300 accounts throughout the US and Canada in accordance to contract performance and terms.Consistently drive decreasing past due percentage through analysis, communication, and attention to detail.Collections correspondence in a fast paced and goal oriented credit and collections department with weekly and monthly reporting to direct supervisor.Daily use of Oracle to run reports and pull invoice information to prepare reports and statements to send to clients.Work closely with business managers, accounts payable, billing associates and clients to ensure timely resolution of billing errors, attain lockbox information, gather missing data needed for posting in client portals, update client information, obtain remittance details and resolve cash application discrepancies. Show less

Designed, prepared and analyzed billing spreadsheets for over 1000 Midshipmen and 50 Displaced Families of Hurricane Irma with zero revenue errors. Administered various accounting functions, including billing, collections, and customer service. Monitored guests with high balance account status, requested dates and means for payment on delinquent accounts and took other revenue assurance steps as required. Designed, built and analyzed Excel-based occupancy and revenue management… Show more Designed, prepared and analyzed billing spreadsheets for over 1000 Midshipmen and 50 Displaced Families of Hurricane Irma with zero revenue errors. Administered various accounting functions, including billing, collections, and customer service. Monitored guests with high balance account status, requested dates and means for payment on delinquent accounts and took other revenue assurance steps as required. Designed, built and analyzed Excel-based occupancy and revenue management reports on a daily, weekly, monthly, and annual basis. Assisted with preparing monthly account reconciliations and identification of reconciling items. Ensured all contracted duty rooms were in compliance with the correct rate and billed properly to the correct Accounts Receivable account. Processed credit card settlements and identified and reconciled payment posting discrepancies in guest folios. Show less

Responsible for completing daily reports, guest payment posting, adjustment posting, payment routing for a minimum of 200 accounts each shift. Served as a guest liaison for the purpose of communicating information between the Front Office, hotel services and Guests. Promoted positive guest relations to all individuals approaching the Front Desk and over the phone as I efficiently checked Guests in and out of the hotel.

Provided outstanding Guest service in the fast paced environment of deluxe Disney Resorts, including an AAA Four Diamond Resort with a convention center and a Disney Vacation Club Resort.Responded to all Guest queries and issues with accuracy and courtesy in timely manner.Accurately and efficiently managed inventory and merchandise on the sales floor as well as in the warehouse.Identified safety hazards, reported damaged goods, discrepancies and apparent theft.Worked closely… Show more Provided outstanding Guest service in the fast paced environment of deluxe Disney Resorts, including an AAA Four Diamond Resort with a convention center and a Disney Vacation Club Resort.Responded to all Guest queries and issues with accuracy and courtesy in timely manner.Accurately and efficiently managed inventory and merchandise on the sales floor as well as in the warehouse.Identified safety hazards, reported damaged goods, discrepancies and apparent theft.Worked closely with inventory management to monitor and communicate demand trends for merchandise in the location. Show less

Collaborated with colleagues to team-teach and individually took leadership simultaneously in the classroom at 4 grade levels. Developed and executed lesson plans to meet required education requirements for English as a foreign language classes using MS Office.Created activities to foster critical thinking and challenge students to exercise and be confident in written and oral English language skills. Modeled acceptable classroom behavior guidelines to promote rapport and respect in… Show more Collaborated with colleagues to team-teach and individually took leadership simultaneously in the classroom at 4 grade levels. Developed and executed lesson plans to meet required education requirements for English as a foreign language classes using MS Office.Created activities to foster critical thinking and challenge students to exercise and be confident in written and oral English language skills. Modeled acceptable classroom behavior guidelines to promote rapport and respect in a multicultural classroom.Modified teaching methods and concepts to match the students’ language abilities in order to maximize learning and understanding. Show less

Guided hour-long tours to a range of small to large school and general public groups.Personalized tours to each groups interests and requirements.Assisted in the management of numerous large public and private events, programs and camps conducted at the museum providing quality customer service.Performed administrative support for directors by typing documents and emails, answering phones, and managed reception, docents and the house.Assisted customers and managed financial… Show more Guided hour-long tours to a range of small to large school and general public groups.Personalized tours to each groups interests and requirements.Assisted in the management of numerous large public and private events, programs and camps conducted at the museum providing quality customer service.Performed administrative support for directors by typing documents and emails, answering phones, and managed reception, docents and the house.Assisted customers and managed financial transactions in museum gift shop.Designed, developed and implemented new docent manual and training process that more effectively prepared new docents to execute informative tours and events. Show less