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I love autonomous cars. I am passionate about leading operations that deliver safe, convenient, and accessible transportation solutions for millions of customers.As the Head of Ride Hail Global Operations at Waymo, I lead teams that design and execute strategies to support new market expansion, commercial operations for partnership and event management, software validation, and depot operations for Waymo's Ride Hail business. I am motivated by Waymo's mission to make it safe and easy for people and things to get where they're going.In my current role, I make sure we have the right number of cars on the road, at the right time to meet demand, and at the right cost to meet Waymo's business objectives. I oversee the operational planning, execution, and optimization of Waymo's Ride Hail services across all markets, ensuring that we meet and exceed customer expectations, regulatory requirements, and trip and revenue goals. I also lead the operations for Waymo's R&D (miles collection) programs, which involve collecting and analyzing data from our fleet of autonomous vehicles to improve our software and hardware performance. I have launched our Rider-Only Ride Hail services in every one of Waymo's markets, increasing customer satisfaction and retention rates, reducing operational costs and inefficiencies, and developing and implementing best practices and standards across all our markets.
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Head Of Ride Hail Global OperationsWaymo Jul 2023 - PresentMountain View, California, UsDirector responsible for new market expansion, commercial operations, depot operations, software validation (driver operations), and operationalizing new software platforms for Waymo's Ride Hail business. -
Head Of Commercial OperationsWaymo Aug 2022 - Jul 2023Mountain View, California, UsLeading Waymo’s ridehail commercial operations and R&D (miles collection) operations across all markets.
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Head Of Fleet ResponseWaymo Aug 2021 - Jul 2022Mountain View, California, UsLeading Remote Assistance and Roadside Assistance teams for Waymo's ridehail and trucking divisions.
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Head Of Remote Assistance And Customer SuccessCruise Apr 2020 - Aug 2021San Francisco, California, Us -
Manager, Product OperationsCruise Jul 2019 - Apr 2020San Francisco, California, UsManager for Remote Assistance Product Operations and Training & Quality teams
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Senior Product Operations ManagerCruise Nov 2018 - Jul 2019San Francisco, California, UsRemote Assistance Product Operations
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Product Operations ManagerGoogle Aug 2016 - Nov 2018Mountain View, Ca, UsSearch POM for Product Operations, gTech Ads -
Mba InternGoogle May 2015 - Aug 2015Mountain View, Ca, UsMBA Intern on the Product Operations team within gTech Ads.
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Director, Business IntelligencePeanut Labs Oct 2009 - Jul 2014San Francisco, Ca, UsDeveloped scripted framework with Python and SQL to monitor and analyze system-wide metrics. Identified instances of user attrition, costly inefficiencies, and untapped revenue streams. Assembled and lead teams with relevant stakeholders and product developers to devise and implement data-driven strategies to eliminate pain points and inefficient processes, maximize revenue, and enhance user experience. Previous Positions at Peanut Labs:- Publisher Accounts Manager 2010-2013- Account Manager, 2009-2010
Sarah Basham Skills
Sarah Basham Education Details
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Nyu Stern School Of BusinessMaster Of Business Administration (Mba) -
Washington University In St. LouisBachelor'S Degree
Frequently Asked Questions about Sarah Basham
What company does Sarah Basham work for?
Sarah Basham works for Waymo
What is Sarah Basham's role at the current company?
Sarah Basham's current role is Head of Ride Hail Global Operations @ Waymo.
What is Sarah Basham's email address?
Sarah Basham's email address is sb****@****gle.com
What is Sarah Basham's direct phone number?
Sarah Basham's direct phone number is +141565*****
What schools did Sarah Basham attend?
Sarah Basham attended Nyu Stern School Of Business, Washington University In St. Louis.
What skills is Sarah Basham known for?
Sarah Basham has skills like Python, Product Development, Business Development, New Business Development, Strategic Partnerships, Analytics, Product Management, Digital Strategy, Business Intelligence, Account Management, Sql.
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