- Client Services Delivery:Ensuring the smooth running of enquiry processes and workflows, while maintaining boundaries of confidentiality. Assessing client needs, providing a balanced blend of compassionate care and sales acumen, and booking clients in with practitioners. Efficient management of all administrative processes to ensure clear communication and smooth operational running of services.- Client Relationship Management:Building and maintaining long-lasting relationships with clients, understanding their needs and ensuring their satisfaction with our services. Providing exceptional support to clients, addressing enquiries, concerns, and feedback in a timely and professional manner.- Team Management:Leading and managing a client support team, supporting their growth and development. Educating and empowering the team to deliver client services with relevant organisational, legislative and contractual standards, as well as operational targets.- Practitioner Support:Understanding the practitioners and their specialities, to provide the best fit possible when allocating clients. Providing administrative training and support to practitioners, ensuring processes are followed correctly.- Online System Management:Ownership of CRM and practice management systems to ensure data confidentiality, accuracy and compliance. Being innovative and creative in ways to enhance productivity and efficiency when using external platforms and systems.

Experience proactively managing all aspects of customer service and account management for myfood24, onboarding customers both in the UK and internationally. Ensuring successful customer adoption and satisfaction, regularly collecting feedback via voice of customer campaigns and providing relevant nutritional guidance when required. Driving business development activities and supporting company administrative duties, such as creating contracts and invoices. Key achievements include being responsible for generating the majority of the company’s annual invoiced revenue each year for 7 years. Responsible for overseeing new product development activities are fit for purpose and delivered in a timely fashion by liaising with an external team of web developers. Promoted to supervise a team of other nutritionists to maximise the value of the unique nutrition dataset underlying myfood24 with regular new additions and improvements. Advanced knowledge of customer relationship management (CRM) softwares to track all communications, specifically familiar with HubSpot and ActiveCampaign.

Experience supporting a Medical Research Council funded project (myfood24), using acquired nutrition knowledge to make decisions concerning appropriate foods to match from the back of pack label nutrients to broaden food composition table information for branded items with micronutrient values to improve dietary assessment in research. Using great attention to detail to quality check outlying values to correct, rematch or delete when appropriate using Microsoft Access databases, ensuring maximum accuracy.

Experience working in a retail setting at a major supermarket providing expert nutrition and lifestyle advice to members of the public, also actively seeking new opportunities in the community to collaborate and delivering presentations on a variety of topics. Regularly keeping up to date with new product launches and popular wellbeing trends. Promoted to lead a team of other nutritionists, to drive and motivate colleagues to meet sales and profit targets for a wide range of nutritional supplements and sports products.

Worked with the events company Brightsparks whilst at university as a silver service waitress and bar staff at venues in London. Working as a waitress has improved many skills, including dealing with pressure and keeping to a tight schedule, also remaining composed during stressful situations. I really enjoy working as a team with my colleagues, as well as being front of house and interacting with all the guests.

Worked as part of the catering team at both the Olympic Park in Stratford and Wembley Stadium. It was fantastic to be part of the games and to be able to experience the incredible atmosphere. Being able to have the chance to meet some of Team GB's champions during the Closing Ceremony was a great honour.

Main role was dealing with clients. This included booking appointments, as well as informing potential clients on the treatments and services available. Other roles included administration and organisational tasks.