Assist leisure guests, corporate guests, and parties under 10 rooms to book reservations and set up special requests. Act as a concierge recommending restaurants and leisure activities nearby. Coordinate cabana and sleigh bed rentals for pool parties and special occasions. Manage OTA and FIT routing, billing and deposits, as well as, corporate rate loading and mapping. Input rooming lists for group blocks, ensure routing and notes are clear per resumes' instructions. Attend weekly marketing, revenue, and department head meetings. Assist with training and updating training materials with both the front desk and reservations department. Work alongside central reservations to knowledgeably answer guest inquiries about rates, available rooms, and property events.

Managed multiple phone lines, provided concierge services, and provided personalized service to mitigate guest complaints. Groomed reservations daily to account for repeat guests, special occasions, and to welcome first time guests. Booked a variety of reservations including corporate accounts, leisure guests, and third party reservations. Assisted housekeeping staff with room assignments, as well as, room inspections when needed.

Provide card members with knowledgeable assistance booking travel and understanding card benefits. Consistently exceed customer survey expectations and adhere to compliance standards. Arrange domestic and international travel reservations including air, hotel, and ground transportation. Create and maintain card member travel profiles updating preferences, loyalty numbers, TSA information, and other items to make booking with all travel counselors a seamless process.

Provide detailed information on available rooms and villas. Build reservations including third party and special packages ensuring all details and routing are properly applied. Collecting credit card information ensuring proper PCI compliance, as well as protecting clients personal information. Cover breaks for front desk agents when needed.

Answering multiple line phone. Connecting patients and clients with the proper office and field staff. Submitting all accounts payable paperwork for both office locations. Ordering office supplies, nursing, and patient supplies. Assisting with new hire and new volunteer on-boarding. Attended IDG meetings to assist with paper work and note taking. Uploading medical records and paperwork in Home Care Home Base. Assisted all office and field staff in any task needing attention.

Provide a knowledgeable check in and check out process. Review and correctly adjust guest credits for various resort packages. Assist guests in finding restaurants, events, and activities in the area. Maintain communication between front office agents as well as other departments. Endeavor to create a personalized unique experience for each guest.

Managed multiple phone lines, provided concierge services, met sales goals, and sold room upgrades. Provided personalized service to mitigate guest complaints, and acted as manager on duty for evening and night audit shifts. Booked a variety of reservations including corporate accounts, leisure guests, third party reservations.

Greeted customers, served handcrafted cocktails, bussed tables, and ran food orders. Maintained accurate tickets for multiple tables simultaneously. Maintained an accurate cash drawer. Cross trained as hostess, busser, barback, as well as bartender to assist when needed. Worked efficiently under pressure when serving multiple tables, often working with an understaffed crew.

Lead pastry cook for a fine dining restaurant. Prepared complex dessert components while maintaining consistency and quality. Assisted with mass production and plating. Helped conceptualize menu and plate designs. Cross trained on several stations at Wright’s and in the banquet kitchen.

Acted as a learning coach and trained approximately 8-10 new employees. Capable of handling multiple orders while meeting brand standards concerning greeting, friendliness, and eye contact. Often recognized for staying organized and calm under stressful work conditions.