Sarah Wong Email & Phone Number

Tallahassee, Florida, United States

Project Manager for the Information Services Program Project Management Office

Tallahassee, Florida, United States

Coordinated major system projects for the Business Information Warehouse (BW) Team in the Child Support Program.

Tallahassee, Florida, United States

• Coordinated major system projects for three teams in the ISP Child Support Development division.
• Created and maintained the work plans for projects in the Project Management Tool.
• Allocated resources.
• Created and maintained detailed task lists including action items.
• Aligned and prioritized project deliverables with available resources; Ensured all project documentation was accounted for, up-to-date, and easily accessible.
• Created tasks in the Project Management tool for time reporting and distributing work tasks to developers; Maintained action items, issues, decisions, scope changes, and risks for projects.

Tallahassee, Florida, United States

* Analyzed User Support Requests (STAIRS Tickets), researched SAP CAMS cases and system process functionality to determine root cause of system failures and identify gaps in the Child Support Administrative Process. * Provided instructional emails to users when errors were made. * Collaborated with Business Process Owners and Functional Analysts to provide.

Tallahassee, Florida, United States

• Managed Batch Operations; ensured that daily system operations and production requirements were met. Assist Business Analysts with job requests to ensure proper procedures were followed and ensured system resources.
• Led daily Batch meetings. Collaborated with functional and technical staff in determining root cause of system or job process failures. Prepared statistics of failed jobs and analyzed for trends.
• Gathered daily Batch run times and prepared statistics for monthly management status report.
• Monitored system outputs in SAP and reported anomalies to the appropriate stakeholders and technical staff.
• Identified, triaged, and troubleshooted data issues and system anomalies in CAMS and SAP.
• Identified and reported functionality problems, submitted Incidents and tracked Incidents in SM9 until resolved.

Tallahassee, Florida, United States

• Monitored system outputs in SAP and reported anomalies to the appropriate stakeholders and technical staff.
• Identified, triaged, troubleshot, and corrected data issues and system anomalies in CAMS and SAP.
• Identified and reported functionality problems, submitted Incidents and tracked Incidents in SM7 until resolved.
• Compiled data from multiple sources and formatted into a master report in Microsoft Excel.
• Provided direction and training to the RS IIs in the procedures and methods used to perform and manage the workload.
• Provided ongoing interpretation and technical assistance on procedures/protocols related to the operations and support activities and production support of CAMS.

Pensacola, Florida, United States

• Prepared cases for referral to the Office of Attorney General for establishment, redirection, modification, and termination of child support; as well as referrals for contempt for non-payment of child support and.
• Used external DOR partner websites to research the location of parents and children and to investigate, examine and analyze parent’s income, assets, and ability to pay support.
• Navigated the state’s computer software (CAMS and SAP) to research cases and use the county’s Clerk of Court website to review legal documents to prepare cases for court hearings.
• Attended court hearings to assist attorneys representing the state in legal proceedings and testify at trial.
• Documented hearing outcomes in Access, updated cases in CAMS, and took next appropriate case action as needed.
• Compiled data and used the data to prepare complex Guideline Spreadsheets in Excel for calculating child support and retroactive support due.

Pensacola, Florida, United States

• Responsible for Accounts Payable; Created procurement requests in My Florida Market Place.
• Served as backup Accountant, ran the cash desk, processed Sales Tax returns and payments in SAP, created bank deposits, wrote checks, and maintained the ledger.
• Monitored 9 employees’ leave time; maintained computer database and physical personnel files including processing employee evaluations and travel vouchers.
• Responsible for storing confidential federal tax returns; maintained department records ensuring proper retention.
• Created Safety and Security Policies and Procedures; conducted Safety & Security inspections; coordinated and facilitated safety meetings.
• Created measurement spreadsheets (Receivable Tracking Reports and Quality and Quantity Reports) for the Collections process Critical Job Tasks.