Sarah Blay Email & Phone Number

Vancouver, British Columbia, Canada

• Office Support Clerk III - Engineering Services
• Committed to delivering exceptional frontline customer service, specializing in street use permits and invoicing.
• Invoice and Deliver Water Exemption Permits to City of Vancouver clients, facilitating ecological water use and green space maintenance.
• Coordinate seamlessly with a team of experts to facilitate the delivery of engineering services to the public.
• Use the Tempest Cash Management System to process street use permit… Show more Office Support Clerk III - Engineering Services
• Use the Tempest Cash Management System to process street use permit payments and manage invoicing.

Vancouver, British Columbia, Canada

• Provide tailored support to newcomers navigating the job market, enhancing their resumes and cover letters while offering insights into crafting a compelling Canadian resume.
• Guide clients in the creation and optimization of their LinkedIn profiles to effectively showcase their skills, experiences, and professional brand.

Vancouver, British Columbia, Canada

• Drive client success by strategically connecting them with valuable community resources, fostering empowerment and achievement.
• Passionate about empowering women and non-binary individuals to elevate their professional presence through compelling resumes and cover letters that serve as invitations to interviews.
• Specialized in boosting self-confidence through tailored mock interview preparation, ensuring individuals shine at every stage of the hiring process.
• Dedicated to… Show more
• Dedicated to fostering job search success by connecting individuals with valuable community resources and offering expert guidance on Canadian resume writing skills for newcomers.
• Committed advocate for clients facing multiple barriers, guiding them on the path to fulfilling careers and success. Show less

Richmond, British Columbia, Canada

• Co-facilitated the transformative Employment Works program, to enhance confidence and employment outcomes for neurodivergent youth.
• Guided students through job shadowing experiences, offering them firsthand exposure to diverse careers, and igniting their passion for various fields.
• Contributed specialized knowledge on the strategic integration of AI in the employment landscape, providing valuable insights to enhance students' and colleagues' understanding of the future of… Show more
• Contributed specialized knowledge on the strategic integration of AI in the employment landscape, providing valuable insights to enhance students' and colleagues' understanding of the future of work.
• Shared real-world insights from 15+ years across VFX, high-tech, non-profit, and academic sectors, directly benefiting students interested in working in these industries.
• Empowered individuals with essential digital literacy in both group and one-on-one settings to eliminate computer-related obstacles to employment opportunities.

Vancouver, British Columbia, Canada

• Made informed software design recommendations to enhance complex Workday Student Product and Human Resources Management (HRM) software, improving customer experience.
• Completed the introductory Workday Student Product Administrator’s Course with other post-secondary school Workday Student Administrators.
• Translated complex technical administrator processes into user-friendly terms to support client success for both the Student Registration and Student Transcripts teams.
• Wrote… Show more
• Wrote complex administrator guide topics following minimalist writing philosophy.
• Followed strict style and writing guidelines.

Vancouver, Canada Area

• Received “UBC Library Leadership From Within (aka the Gumption) Award” 2019 – for demonstrating leadership through my ability to inspire engagement in others, while exemplifying the UBC Library’s values of.
• Onboarded, trained, and led a team of outstanding international graduate student employees, ensuring a supportive and collaborative team atmosphere during prolonged absence of Program Manager.
• Advocated for inclusion and hiring of… Show more
• Advocated for inclusion and hiring of marginalized groups including BIPOC and LGBTQIA2S+ individuals through participation in Equity, Diversity, and Inclusion committees for both the UBC Library and the CUPE 2950 union.
• Developed highly successful new channels for communication – single-handedly increased engagement with the graduate student population by 15 times through onsite job fairs, social media channels, and monthly.
• Maintained a complex schedule of classroom and tutoring sessions. Successfully migrated offerings from in-person to online in the span of two weeks during the pandemic.

Vancouver

• Utilized SIS/SISC Student Management Systems to proficiently track applicants and current students in the Bachelor of Media Studies Program.
• Provided frontline support for registration and program requirements to Computer Science students.
• Served current and prospective Bachelor of Media Studies students by providing expertise in career outcomes.
• Elevated the Bachelor of Media Studies program through strategic marketing initiatives, leveraging the power of compelling student… Show more
• Elevated the Bachelor of Media Studies program through strategic marketing initiatives, leveraging the power of compelling student success stories.
• Coordinated UBC Medical Student Placements at the BC Children’s Hospital including the required Objective Structured Clinical Exams (OSCE) with standardized patients.

Vancouver, Canada Area

• Achieved 97 percent customer satisfaction rate serving donors and the public through walk-ins, email, phone, and social media.
• Maintained detailed case management records in the Raiser's Edge and Salesforce client management databases to optimize client experience and satisfaction.
• Assisted in the migration of all client data from Raiser's Edge to Salesforce, including making design suggestions.
• Case managed all third-party fundraisers and developed a new recognition program to… Show more
• Case managed all third-party fundraisers and developed a new recognition program to increase engagement and appreciation of individual fundraisers. Show less

Montreal, Quebec, Canada

• Led a talented team of trainers and technical writers, delivering award-winning learning and documentation resources for 3ds Max, Flame, and Smoke, contributing to the advancement of user proficiency and product.
• Highly skilled in information architecture, coordination with localization, editing, and testing learning content.
• Wrote and illustrated concise, single-sourced, technical documentation, including user guides, installation guides, networking guides, and… Show more
• Wrote and illustrated concise, single-sourced, technical documentation, including user guides, installation guides, networking guides, and tutorials.
• Used TriSoft CMS and XMetal to write and manage DITA-based documentation.
• Worked in Agile environment.

Texcoco, Mexico

• Facilitated English improvement through conversation for upper middle school students in both group and one-on-one settings.
• Conversed in Spanish outside of work.

Montreal

Waterloo, ON, Canada

• Called University of Waterloo alumni soliciting donations
• Consistently exceeded fundraising goals set by supervisors

Waterloo, ON, Canada

• Called Inscriber Technology when I worked there.

Montreal, Canada Area

Downsview, ON

• Interviewed civil engineers
• Wrote articles for Roadtalk (a technical publication about transportation issues in Ontario).

Veszprém, Hungary

Courtenay, British Columbia, Canada

Certificate, Career Development Practitioner (Cdp)

Bachelor Of Arts (B.A.), Professional Writing - Co-Op Program

• Area of Specialization in Environmental Studies.

Sustainable Community Development Certificate, The City Program