Sarah Blay Email & Phone Number

Vancouver, British Columbia, Canada

Office Support Clerk III - Engineering Services• Committed to delivering exceptional frontline customer service, specializing in street use permits and invoicing.• Invoice and Deliver Water Exemption Permits to City of Vancouver clients, facilitating ecological water use and green space maintenance.• Coordinate seamlessly with a team of experts to facilitate the delivery of engineering services to the public.• Use the Tempest Cash Management System to process street use permit… Show more Office Support Clerk III - Engineering Services• Committed to delivering exceptional frontline customer service, specializing in street use permits and invoicing.• Invoice and Deliver Water Exemption Permits to City of Vancouver clients, facilitating ecological water use and green space maintenance.• Coordinate seamlessly with a team of experts to facilitate the delivery of engineering services to the public.• Use the Tempest Cash Management System to process street use permit payments and manage invoicing.• Collaborate on complex database management in Posse to ensure client satisfaction and timely delivery of services.• Manage requests for street use, including moves in/out and construction site requirements such as refuse bins.• Adapt quickly to the needs of the team and public to ensure customer satisfaction, particularly during busy and peak periods.• Utilize Planit and VanMap services to furnish precise location information to street crews for efficient service delivery. Show less

Vancouver, British Columbia, Canada

• Provide tailored support to newcomers navigating the job market, enhancing their resumes and cover letters while offering insights into crafting a compelling Canadian resume.• Guide clients in the creation and optimization of their LinkedIn profiles to effectively showcase their skills, experiences, and professional brand.

Vancouver, British Columbia, Canada

• Drive client success by strategically connecting them with valuable community resources, fostering empowerment and achievement.• Passionate about empowering women and non-binary individuals to elevate their professional presence through compelling resumes and cover letters that serve as invitations to interviews.• Specialized in boosting self-confidence through tailored mock interview preparation, ensuring individuals shine at every stage of the hiring process.• Dedicated to… Show more • Drive client success by strategically connecting them with valuable community resources, fostering empowerment and achievement.• Passionate about empowering women and non-binary individuals to elevate their professional presence through compelling resumes and cover letters that serve as invitations to interviews.• Specialized in boosting self-confidence through tailored mock interview preparation, ensuring individuals shine at every stage of the hiring process.• Dedicated to fostering job search success by connecting individuals with valuable community resources and offering expert guidance on Canadian resume writing skills for newcomers.• Committed advocate for clients facing multiple barriers, guiding them on the path to fulfilling careers and success. Show less

Richmond, British Columbia, Canada

• Co-facilitated the transformative Employment Works program, to enhance confidence and employment outcomes for neurodivergent youth.• Guided students through job shadowing experiences, offering them firsthand exposure to diverse careers, and igniting their passion for various fields.• Contributed specialized knowledge on the strategic integration of AI in the employment landscape, providing valuable insights to enhance students' and colleagues' understanding of the future of… Show more • Co-facilitated the transformative Employment Works program, to enhance confidence and employment outcomes for neurodivergent youth.• Guided students through job shadowing experiences, offering them firsthand exposure to diverse careers, and igniting their passion for various fields.• Contributed specialized knowledge on the strategic integration of AI in the employment landscape, providing valuable insights to enhance students' and colleagues' understanding of the future of work.• Shared real-world insights from 15+ years across VFX, high-tech, non-profit, and academic sectors, directly benefiting students interested in working in these industries. • Empowered individuals with essential digital literacy in both group and one-on-one settings to eliminate computer-related obstacles to employment opportunities.• Championed the career aspirations of neurodivergent youth, equipping them with the tools and support needed to navigate and thrive in sustainable careers. Show less

Vancouver, British Columbia, Canada

• Made informed software design recommendations to enhance complex Workday Student Product and Human Resources Management (HRM) software, improving customer experience.• Completed the introductory Workday Student Product Administrator’s Course with other post-secondary school Workday Student Administrators.• Translated complex technical administrator processes into user-friendly terms to support client success for both the Student Registration and Student Transcripts teams.• Wrote… Show more • Made informed software design recommendations to enhance complex Workday Student Product and Human Resources Management (HRM) software, improving customer experience.• Completed the introductory Workday Student Product Administrator’s Course with other post-secondary school Workday Student Administrators.• Translated complex technical administrator processes into user-friendly terms to support client success for both the Student Registration and Student Transcripts teams.• Wrote complex administrator guide topics following minimalist writing philosophy.• Followed strict style and writing guidelines.• Promoted usage and benefits of new features through What's New document.• Crafted and edited user interface text from button names to validation and error messages.• Curated and prioritized documentation backlog items, focusing on customer needs.• Participated in fully Agile software delivery. Show less

Vancouver, Canada Area

• Received “UBC Library Leadership From Within (aka the Gumption) Award” 2019 – for demonstrating leadership through my ability to inspire engagement in others, while exemplifying the UBC Library’s values of collegiality, diversity, and individual growth.• Onboarded, trained, and led a team of outstanding international graduate student employees, ensuring a supportive and collaborative team atmosphere during prolonged absence of Program Manager.• Advocated for inclusion and hiring of… Show more • Received “UBC Library Leadership From Within (aka the Gumption) Award” 2019 – for demonstrating leadership through my ability to inspire engagement in others, while exemplifying the UBC Library’s values of collegiality, diversity, and individual growth.• Onboarded, trained, and led a team of outstanding international graduate student employees, ensuring a supportive and collaborative team atmosphere during prolonged absence of Program Manager.• Advocated for inclusion and hiring of marginalized groups including BIPOC and LGBTQIA2S+ individuals through participation in Equity, Diversity, and Inclusion committees for both the UBC Library and the CUPE 2950 union.• Developed highly successful new channels for communication – single-handedly increased engagement with the graduate student population by 15 times through onsite job fairs, social media channels, and monthly e-newsletter.• Maintained a complex schedule of classroom and tutoring sessions. Successfully migrated offerings from in-person to online in the span of two weeks during the pandemic.• Offered comprehensive support to the wider UBC community by providing expertise in graduate research, thesis development, citation management, and data analysis, ensuring academic success for individuals at various stages of their academic journey.• Successfully collaborated with program and unit heads throughout UBC to achieve collective goals.• Conducted thorough assessments of the research community's needs and experiences to enhance program offerings and streamline services. Show less

Vancouver

• Utilized SIS/SISC Student Management Systems to proficiently track applicants and current students in the Bachelor of Media Studies Program.• Provided frontline support for registration and program requirements to Computer Science students.• Served current and prospective Bachelor of Media Studies students by providing expertise in career outcomes.• Elevated the Bachelor of Media Studies program through strategic marketing initiatives, leveraging the power of compelling student… Show more • Utilized SIS/SISC Student Management Systems to proficiently track applicants and current students in the Bachelor of Media Studies Program.• Provided frontline support for registration and program requirements to Computer Science students.• Served current and prospective Bachelor of Media Studies students by providing expertise in career outcomes.• Elevated the Bachelor of Media Studies program through strategic marketing initiatives, leveraging the power of compelling student success stories.• Coordinated UBC Medical Student Placements at the BC Children’s Hospital including the required Objective Structured Clinical Exams (OSCE) with standardized patients.• Welcomed and assisted UBC students and the public at the welcome desk of UBC Robson Square, offering guidance and information.• Demonstrated versatility by offering payroll and Human Resources assistance across multiple units.• Developed expertise in market analysis and honed skills in WordPress website writing and maintenance.• Played a key role in the preparation and delivery of the Personalized Medicine Summit for over 300 international doctors, ensuring its successful execution.• Successfully adapted to diverse workplace climates across UBC, addressing staff shortages and supporting various units. Show less

Vancouver, Canada Area

• Achieved 97 percent customer satisfaction rate serving donors and the public through walk-ins, email, phone, and social media.• Maintained detailed case management records in the Raiser's Edge and Salesforce client management databases to optimize client experience and satisfaction.• Assisted in the migration of all client data from Raiser's Edge to Salesforce, including making design suggestions.• Case managed all third-party fundraisers and developed a new recognition program to… Show more • Achieved 97 percent customer satisfaction rate serving donors and the public through walk-ins, email, phone, and social media.• Maintained detailed case management records in the Raiser's Edge and Salesforce client management databases to optimize client experience and satisfaction.• Assisted in the migration of all client data from Raiser's Edge to Salesforce, including making design suggestions.• Case managed all third-party fundraisers and developed a new recognition program to increase engagement and appreciation of individual fundraisers. Show less

Montreal, Quebec, Canada

• Led a talented team of trainers and technical writers, delivering award-winning learning and documentation resources for 3ds Max, Flame, and Smoke, contributing to the advancement of user proficiency and product knowledge.• Highly skilled in information architecture, coordination with localization, editing, and testing learning content.• Wrote and illustrated concise, single-sourced, technical documentation, including user guides, installation guides, networking guides, and… Show more • Led a talented team of trainers and technical writers, delivering award-winning learning and documentation resources for 3ds Max, Flame, and Smoke, contributing to the advancement of user proficiency and product knowledge.• Highly skilled in information architecture, coordination with localization, editing, and testing learning content.• Wrote and illustrated concise, single-sourced, technical documentation, including user guides, installation guides, networking guides, and tutorials.• Used TriSoft CMS and XMetal to write and manage DITA-based documentation.• Worked in Agile environment.• Scheduled and Coordinated delivery of documentation and learning resources for Autodesk 3ds Max in video, tool tip, image, help, and tutorial format.• Worked with Engineers (Developers), Testing, Localization, Product Design and Management, Marketing, and Public Relations, including with remote international offices.• Consistently a top performer in various roles on teams across the organization. Show less

Texcoco, Mexico

• Facilitated English improvement through conversation for upper middle school students in both group and one-on-one settings.• Conversed in Spanish outside of work.

Montreal

Waterloo, On, Canada

• Called University of Waterloo alumni soliciting donations• Consistently exceeded fundraising goals set by supervisors

Waterloo, On, Canada

• Called Inscriber Technology when I worked there.

Montreal, Canada Area

Downsview, On

• Interviewed civil engineers• Wrote articles for Roadtalk (a technical publication about transportation issues in Ontario).

Veszprém, Hungary

Courtenay, British Columbia, Canada

Certificate, Career Development Practitioner (Cdp)

Bachelor Of Arts (B.A.), Professional Writing - Co-Op Program

• Area of Specialization in Environmental Studies.

Sustainable Community Development Certificate, The City Program