Sarah Bloyce Email & Phone Number

Chelmsford, Gb

Responsible for the Support, trouble shooting and progressive evolution of the Telephony systems in both the dealership and Contact Centre level across the UK. The role has included:*Design and Implementation – Working with the business to Design, build and impliment a telephony architecture that suits their needs. * Troubleshooting across 1st - 3rd line on various telephony platforms from PSTN based local PBX’s such as Panasonic, Mitel, Avaya, Samsung, boadsoft telephony and more recently Zoom Phone and Five9 to create an innovative and up-to-date UcaaS solution for the business.* Troubleshooting across 1st - 3rd line on networking technologies, ranging from Cisco switches and routers, to Palo alto firewalls, Fortinet Firewalls and various WiFi vendors. * Project Management – Previously managed the move from PSTN based system to the first round of SIP Telephony, spanning from 2018 – 2020. Responsible not only for the architecture of the systems but the deployment schedule and the training on sites as we rolled this out. More recently having managed the upgrade for 60 plus sites and a centralised Contact Centre to our latest UcaaS soloution. All achieved within 2023 -2024.* Resource allocation – Working with a very skilled team of engineers to resolve issues efficiently and if need be allocate resource to those issues.* Asset Management; tracking the stock of devices, distribution, upgrade strategy and Licenses in the UcaaS platform. Also responsible for testing of new assets. * Reporting on UcaaS usage. * Working closely with Third parties to achieve a solution that works for the business and raising issues to the vendor.*Training our user base from usage of the system to reporting in the system to support the business. *GDPR compliance for Telephony*Roll out of new network infrastructure including Firewalls, Switches and Wifi.

Stansted Audi

IT support EngineerA mobile 2nd line engineer providing support to the South East of Group 1 Automotive. I was the primary contact for many of the sites to raise issues, ranging from desktop support, application issues, Telephony issues and Network level issues including WiFi, switch and router support. Managed my own work load and calendar to make sure that issues were resolved in a timely and professional manner.

Wiltshire

Adept at Systems Engineering and the leading of staff during the complex maintenance of multiple in depth technical assets worth in excess of £MMs. Providing significant contribution to any task as either a leader or producer, ensuring the compliance of workmanship under the remit of legislative constraints, organisational policies and a best practice framework.Providing a skill base in order to liaise directly with external agencies and internal departments, regulating information and working extensively to rectify system faults, embody modifications and comply with strategic defence policy for operational taskings and worldwide commitments. Duties & Responsibilities:• Provided technical and maintenance support to customers on multiple system faults, working to resolve all customer concerns often at short notice or over 24/7 on-call remote response.• Managed and administrated the technical workshop ensuring that fault processes are followed according to policy and ensuring correct managerial checks are carried out. • Managed various equipment accounts and being responsible for user support along with a liaison for external support agencies.• Carried out routine inspections of HF, VHF and UHF equipment across the organisation, ensuring their periodic updates along with the associated recording action required for auditable compliance of the organisation.• Provided support to team members and mentoring to junior engineers in order to enhance them both personally and professionally.

Kenya, Afghanistan, Canada

Seconded to work abroad in Kenya, Afghanistan and Canada I quickly became SME in all areas of Combined Systems Engineering providing astute advice concerning all equipment and associated ancillaries, reporting to senior managers the details of symptomatic fault occurrences for trending analysis and the ability to minimise pinch points. Once again, acted as liaison between relevant departments whether internal or external; this enabled the more efficient realisation of problematic incidents and therefore the speedy rectification, so as not to impact business continuity. Duties & Responsibilities:• Ensured only necessary and competent engineers authorised to conduct maintenance were involved in specific activities. • Monitored all engineering practices with awareness to Human Factors Engineering and a just culture for reporting anomalies and non-malicious engineering accidents.• Motivated all staff members to enhance their own personal and professional development, enabling their career to be influenced and controlled more effectively.• Accounted for Information Technology that previously had no maintenance or user support across the country.• Part of the team responsible for implementing a cross country Computer network from planning phase to installation and roll-out whilst providing user support for the legacy system.• Provided Engineer support to customers for a secure radio system including rebuilding of systems.• Worked with Locally employed civilians assigning tasks and administrating them in order to provide a Motorola mobile safety radio system in support of live firing exercises.• Liaised with UK external agencies to provide customer support ensuring mitigation of risk was always a primary concern along with the efficient resolution of all technical issues.

Btec Level 2 First Certificate In Engineering

Education record