Sarah Bloyce Email & Phone Number

Chelmsford, GB

Responsible for the Support, trouble shooting and progressive evolution of the Telephony systems in both the dealership and Contact Centre level across the UK. The role has included:*Design and Implementation – Working with the business to Design, build and impliment a telephony architecture that suits their needs. * Troubleshooting across 1st - 3rd line.

Stansted Audi

IT support EngineerA mobile 2nd line engineer providing support to the South East of Group 1 Automotive. I was the primary contact for many of the sites to raise issues, ranging from desktop support, application issues, Telephony issues and Network level issues including WiFi, switch and router support. Managed my own work load and calendar to make sure.

Wiltshire

• Adept at Systems Engineering and the leading of staff during the complex maintenance of multiple in depth technical assets worth in excess of £MMs. Providing significant contribution to any task as either a leader or.
• Provided technical and maintenance support to customers on multiple system faults, working to resolve all customer concerns often at short notice or over 24/7 on-call remote response.
• Managed and administrated the technical workshop ensuring that fault processes are followed according to policy and ensuring correct managerial checks are carried out.
• Managed various equipment accounts and being responsible for user support along with a liaison for external support agencies.
• Carried out routine inspections of HF, VHF and UHF equipment across the organisation, ensuring their periodic updates along with the associated recording action required for auditable compliance of the organisation.
• Provided support to team members and mentoring to junior engineers in order to enhance them both personally and professionally.

Kenya, Afghanistan, Canada

• Seconded to work abroad in Kenya, Afghanistan and Canada I quickly became SME in all areas of Combined Systems Engineering providing astute advice concerning all equipment and associated ancillaries, reporting to.
• Ensured only necessary and competent engineers authorised to conduct maintenance were involved in specific activities.
• Monitored all engineering practices with awareness to Human Factors Engineering and a just culture for reporting anomalies and non-malicious engineering accidents.
• Motivated all staff members to enhance their own personal and professional development, enabling their career to be influenced and controlled more effectively.
• Accounted for Information Technology that previously had no maintenance or user support across the country.
• Part of the team responsible for implementing a cross country Computer network from planning phase to installation and roll-out whilst providing user support for the legacy system.

Btec Level 2 First Certificate In Engineering

Education record