• Explain and interpret polices and programs, rights and responsibilities to clients; work closely with community resources, both public and private in order to make referrals to social services or other agencies as needed.• Maintained record keeping procedures, techniques, and methods that were used to prepare routine forms and reports per policy. • Communicated and established rapport and interacted effectively with vulnerable populations by creating a safe space for each individual. • Established and maintained effective working relationships with others including community partners, community service agencies, co-workers, and the general public. • Maintained open communication by expressing ideas clearly and concisely, orally and in writing. • Applied good work habits such as punctuality, reliability, preciseness, and dependability in order to effectively complete assigned tasks.• Assessed clients' needs in response to identified problems or other factors contributing to the abusive and/or neglectful environment within the family. • Conducted regular home visits to assess safety factors and worked with the family to maintain in-home placement of the child or obtain reunification.• Collaborate with community service providers, family's support system, and the family to develop case plans and objectives in family team conferences to address identified obstacles the family may have. • Prepare and submit appropriate legal documentation and reports to Juvenile Court and attorneys on cases in compliance with state laws and agency policy.• Investigate allegations of abuse and/or neglect of children and/or adults in accordance with agency policy and state law. Provided services required for the child's immediate safety.Software/Application/Program used: Power DMS • Microsoft Office • TIPS • ACESS • FATS • Share Point • Adobe • DocuSign

Disaster Case Management Program with Catholic Charities Baton Rouge, Hurricane Ida DCMP

Independent contractor and owner of a profitable small business. Dedicated to providing proficient, meticulous, and confidential managerial, executive administrative, and business support services to local and remote companies across the United States.• Contracted with numerous clienteles in the fields of law, accounting, staffing agencies, non-profits, real estate agencies, media production, and other local businesses. In doing so, have obtained a wide scope of knowledge and skill sets needed to produce highly effective outcomes for an array of services.• Expert in Time Management, Organization, Project Management, Arranging Travel, Edit/Maintain Calendaring, Edit/Maintain Email, Executive Administration Responsibilities, Acquiring and Maintaining New Business Relations and Leads, Research & Development, Real Estate MLS, Bookkeeping, Billing and Coding, Human Resource, and other imperative business functions.• Consult and assist in the startup of new businesses and non-profits.• Manage day-to-day operations, human resources, marketing, organization, and bookkeeping for small businesses.• Create and provide support services for business webpages, drip campaigns, Facebook business pages, marketing, MLS, and much more.• Created & actively maintain a database for a non-profit to use to provide Information & Referral (I&R) services in the South Louisiana Region.Software/Application/Program used:Microsoft Office • Trello • Jetpack WorkflowQuickBooks • MLS Box • Paragon MLSSunRun • BAE Systems • GE • SharePoint Multiple Google Applications • Multiple Communication Platforms • Other Various Software/Programs.

Operate a profitable tutoring business that has successfully served over 50 clients. Business has received a 95% positive feedback regarding friendliness, dedication, and effectiveness of services provided. Specialize in working with youth and adults that have an array of learning disorders, disabilities, and behavior afflictions. Create specialized programs and services to meet each clients’ specific needs; creating higher achievement rates and long-term efficiency. Manage all day-to-day services, accounting, marketing, communications, and other forms of advertising. Software/Application/Program used: Microsoft Office Google Classroom, Drive, Forms, and Calendar. Various educational programs and software. Multiple Mobile Payment Services Multiple Communication Platforms Other Various Software/Programs.

Executive Administrator to Project Manager of Hurricane Issac Disaster Case Management Program (DCMP). Office Manager over 12 Case Managers. Performed all functions as a Disaster Case Manager overseeing 14 Parishes across Southern Louisiana. Expert in Management, Resource Development, Community Development, Acquiring and Accessing different government funding streams (CDBG, SSBG, FEMA, RDBG, etc.), Advocacy, Networking, Bookkeeping/Payroll, Establishing and Maintaining relationships with Parish Presidents. Grant writing Software/Application/Program used: Microsoft Office CAN System Multiple Government Databases

Manager over three (3) separate business operations. Boost business sales and profits over 32%. Expert in Inventory, Sales, Purchasing, Business Development, Event Planning, Customer Service & Relations, Business Management, Hiring, Scheduling, Bookkeeping/Payroll, Money Tendering, Networking, Fundraising, Human Resource responsibilities. Software/Application/Program used: Microsoft Office Bookkeeping and Accounting Ledgers

Executive Administrator to Director of ICNA Relief USA, Inc. Performed all functions as a Disaster Case Manager overseeing 5 Counties in Texas. Expert in Coordinating Travel, Training, Business Setup, Event Planning, Resource Development, Community Development, Outreach, Acquiring and Accessing different government funding streams (CDBG, SSBG, FEMA, RDBG, etc.), Advocacy, Networking, Grant and RFPs writing. Staff Support. • Set Up Team Members • Supported setting up DCM offices in Conroe, TX and Galveston, TX.• Training support for locally hired DCMs, DCM Supervisors, Data Support personnel, and Resource AssistantsAssisted with grant writings and RFPs.o Disaster Case Manager• Performed all functions of Disaster Case Manager• Additional functions included in the RISE (TX Pilot Program) project included:• Processing applications for CDBG Home Repair Program• Processing applications for SSBG Unmet Needs Program (wherein ICNA Relief USA was a fund provider)• Processing applications for county ran DHAP Programo Participated in volunteer services given by our agency and staff for our clients.

• Office Manager over a wholesale auto auction. • Attended automobile auctions and assisted in automobile transportation when called upon• Tracked leased vehicles, collected and recorded paymentsProcessed automobile purchase paperwork including tag and title acquisition.• Answered telephones and directed calls.Expert in Bookkeeping, Money Tendering, Account Receivables, Auto Purchasing and Title Work, Administrative Duties, Staff Support, Tracking vehicles,

Worked with the school psychologist mentoring high-risk peers. Worked with job specialists in writing resumes and helping students obtain jobs.