Dealer Engagement Communications Specialist
CurrentLMS Management:- Serve as the subject matter expert, addressing all inquiries.- Manage new SCORM Files and execute quarterly changes.- Design and implement testing protocols, providing comprehensive training.- Collaborate with Vendors/IT to resolve issues and oversee LMS operations.- Manage inbound issues and contribute to creating new Elective Learning WBTs.Marketing/Communications:- Design compelling Banners and Post Images, and lead upcoming eFC/Dealer Letter systems.- Compose communications and support drafting.- Collaborate with vendors for email deployments and advocate for enhancements.Internal Microlearning Videos:- Launched initiative in 2019.- Maintain a 98% positive rating and drive high views within the first 24 hours.- Curate topics, refine scripts and videos, and stay ahead of Mazda initiatives.