Sarah Bugh Ortega Email & Phone Number

Austin, Texas, Us

-Cultivates transparent and unified cross-functional relationships between Product, Engineering, Finance, Sales, Support, and Marketing teams, executing projects from ideation to completion.-Manages global book of 40+ partners including Amazon MCF, DoorDash, Uber, and Breville as well as 1.4K customers across the USA, CA, UK and AU.-Develops roadmaps with high-value partnerships: identifying strategic opportunities and integration enhancements.-Negotiates agreement and pricing terms on new and existing partnerships to ensure alignment and mutual success.-Builds reports and presentations to provide leadership with clear and concise snapshot of owned business and partners.

Austin, Texas, Us

-Acquired 10 new strategic partners identified via analytical findings and aligned with business objectives.-Managed 30 existing partner relationships including top strategic partners: Amazon, Walmart, and Big Commerce accounting for over $30M in annual revenue.

Austin, Texas, Us

Austin, Texas, Us

-Consulted eCommerce clients with expert product knowledge and detail-oriented guidance via phone, email, and live chat.-Generated strategies to improve growth in the Australian market and presented them to leadership.-Developed and administered Australia specific training.-Managed and supported Australian Partner relationships.-Collaborated with multiple ShipStation departments to ensure successful user experience with the platform.-Researched issues to resolve complaints, answer inquiries, and outline solutions.

-Independently assisted and resolved all technology issues for two campuses-Provided quality technical services to hundreds of Eanes employees and students-Demonstrated effective collaboration to complete district-wide projects alongside the Support Specialist team-Compiled inventory and software analytics to assist with department goalsEvaluation from supervisor: "Sarah exhibits a wonderful disposition. Her campus has expressed their happiness with how well she has integrated with their staff and students on several occasions".

-Learned technical, problem-solving, and communication skills from a team of Support Specialist-Assisted students and teachers at an in person Help Desk-Cooperated with team of summer workers to complete assigned tasks efficiently