Since our inception in 2002 PM Separations has stayed true to its values and today we are the premier supplier of a wide range of analytical products that are used every day in discerning laboratories who support the equine, clinical, environmental, food safety and work place drug testing markets. Our core commitment to quality and service led to the introduction of PM Separations in New Zealand as well as the implementation of supply to Asia Pacific, making PM Separations one of the largest privately owned supply companies in the region.

Radlink was established in 2007 to fill a niche in the Western Australian market that required focused local technical support. We’ve helped shopping centres, hospitals, universities and emergency service agencies build radio networks for communication and public safety. We’ve designed and installed communication systems for local governments, port authorities and utility companies to keep in touch with their employees. We’re widely respected as one of the largest suppliers of radio communication networks and equipment to the mining, and oil and gas industries, which present unique communication challenges in mission critical communications.Stepping up to Procurement Officer Logistics & Warehouse Team Lead for the Brisbane branch at Radlink Communications, my tasks include (but are not limited to) normal procurement such asquotes, managing and communicating with internal and external stakeholders internationally, managing ordering and delivery from both sales order and project channels, ensuring lead times and project timeframes are adhered to, updated, and communicated, team leading 2 other team members in the Warehouse space including distribution of tasks, being the point of contact for internal and external queries, ensuring a "smooth run" team by being "proactive not reactive", and providing advice and assistance to the other team members.I have gained a wealth of both industry knowledge and general experience in my short time at Radlink.

Zudello is a highly efficient accounting and inventory automation platform which connects seamlessly to existing inventory, accounting, or ERP applications to both save time and increase accuracy.Being a small business there is plenty of space for me to flex my love of wearing many hats and helping out wherever needed, whether that be testing software or helping Customer Support. My main duties are Office, Operations, and Finance Management, primarily focused on the accounts - both accounts payable and accounts receivable, journals, payroll, as well as reporting, tracking, and analysing. I have also set up our Salesforce environment to track Accounts, Contacts, Leads, and Opportunities right through the sales stages, and continue to maintain this.

CyberHound is part of Superloop, a leading network provider in Asia Pacific, and together, they can offer schools a single trusted provider for critical connectivity and security services. Combining the power of CyberHound’s security solution with Superloop’s award winning network enables us to deliver schools a full range of education focused internet, security and cloud services.Being Sales Coordinator means wearing many hats and performing a wide variety of tasks, and working in the cyber security and telco industry means constantly evolving and adapting.I oversee the entire end-to-end process, from forecasting and drafting pipeline for upcoming quarters sales, drafting to submitting sales proposals, processing sales orders and contracts, account managing and data entry, project managing the order implementation process at each stage, invoicing and payment, stock and inventory, and, most importantly, keeping our internal and external stakeholders updated, providing support, and assisting them wherever needed. Previously, I was also in charge of Reception and Office Management at our Fortitude Valley office, including organising internal events.I also previously high-level project managed Bigair Community Broadband projects for Superloop, and am involved in process improvement implementations within Superloop.

Vita Group is a leading Australian retailer that strives to enhance people’s way of life through expert consulting, creating value across a diverse network of brands. Operating more than 100 Telstra retail and business points of presence, providing exceptional information and communications technology products and services to customersworking across the Telstra Enterprise and Government and Small Medium Business Centre and call centre support departments (Business ICT) with responsibilities including being the Subject Matter Expert for our Manila team on mobility processing and compliance, assisting with projects to streamline NBN Fibre connection processes by keeping close contact between customers, case management team, and technicians from order start to finish, banking, data entry, account management for personal, small to medium business and enterprise and government accounts, order and contracts processing, communicating with internal and external stakeholders, maintaining customer relations and customer support and follow up, stock and inventory handling and management.

● Received certificate for customer service excellence September 2013● Chosen to train under Apple as an Apple Expert● Attend workshops focused around customer care and leadership as well as regular training courses on new products and procedures● General Sales training● Handling major customer accounts for both business and personal profiles● Supervising and running the store● Handling KPI’s, GP, product, and personal and store targets● Handling customer complaints, resolutions, and feedback● Delegating staff to duties to achieve targets and ensure everything runs smoothly● driving and mentoring teams and individuals to achieve results and goals● Training staff, and coaching staff in areas of opportunity● Administration duties such as:● Answering calls both on the main line and personal work phone● Communicating with both business and personal customers through channels such as email and online● Calculating and sending end of day reports● Opening and closing the store● Counting stocktake● Basic training in excel, word, and outlook● Cash handling including counting float, settling eftpos, and banking

● Customer service● Cash handling and eftpos (including counting the float and banking)● Opening and closing the store● Food preparation● Catering

● Promoted to Crew Trainer within 1st year● Crew Member of the quarter January 2012-April 2012● Customer service● Cash and eftpos handling● Food handling● Regular training on new products and procedures● Attending crew trainer meetings● Assisting running and organising shifts● Running McCafe● Training crew in areas such as: front counter, drive-thru, and food handling as well as driving the team to achieve targets

Front Counter and Drive-Thru order taking, cash management, POS systems usage, back end food preparation and handling, store cleaning front and back end