Sarah Caldwell Email & Phone Number

Philadelphia, Pa, Us

- Direct strategic planning and refinement of target architecture vision and execution for residential products and services as ED of Software Architecture; utilizing analytics, agile methodologies, and customer-centric design principles to adapt architectures to technology/market trends and business goals, which strengthens company robustness and competitive advantage- Oversaw initiative to transform customers from legacy platform to new modern technology platform; leading assessments and designs for transforming target architecture to create a robust, scalable, and secure technological infrastructure, which culminated in successful transition of customers to new platform- Define and communicate transitional architecture strategies to enable continuous evolution of platforms and services; driving change management focused on process efficiency, data consistency, redundant capabilities reduction, which improves Business Support Systems (BSS) and Operational Support Systems (OSS) efficiency- Pioneer architectural design for enterprise decision engine and incorporate translational architecture as phased approach; integrating AI and machine learning (ML) to enhance data contextualization and feedback loops, which is poised to drive efficient data management practices, reduce redundant rules engines, and increase cost savings- Facilitate cross-domain collaboration with SMEs to formulate and refine architecture recommendations; providing subject matter expertise, strategic guidance, and functional leadership to gain organizational alignment, synchronize deployment timings, and meet organizational needs, which improves operational effectiveness- Built and foster a culture of professional development, continuous learning, and innovation for architects; initiating workshops and forums to share insights and best practices, which advances technology landscape

Philadelphia, Pa, Us

- Led development and execution of technology strategy; orchestrating integration of web service architectures as ED of Mobile Architecture & Platform Delivery for Xfinity Mobile, cloud technologies, and cybersecurity frameworks for a new customer segment to increase market reach and engagement, which enabled sales to prospective segment of customers- Managed architecture, solution delivery, and operational execution for platform enhancements; providing financial efficiency and technology solutions to enhance system performance, which strengthened business agility- Overhauled and onboarded agent user interface (UI) and tool suites, e.g. digital chat platform; performing user experience testing, workflow optimization, and interface redesign to improve digital interactions and customer engagement, which resulted in call containment rate improvement and reduction of average handle time- Served as member of architecture review boards and solution design reviews; defining and refining deployment strategies, protocols, and architectures to ensure cohesive strategy and alignment across teams, which advanced company’s objectives for scalable, secure, and resilient technology infrastructures- Oversaw employees in delivering comprehensive digital solutions for global customer base; cultivating a high-performing and positive work environment grounded in diversity and inclusion, operational excellence, and multidisciplinary collaboration, which facilitated organizational transformation

Philadelphia, Pa, Us

- Headed ground-up implementation and launch of billing and customer management platform as Senior Director and Technical Product Owner for Xfinity Mobile; managing the budget while building a strong team of on/off-location scrum teams, solution designers, and architects to scale platform and its capabilities, which led to improved customer satisfaction metrics across company- Coordinated migration of subscribers to new platform; delivering strategic project management, stakeholder engagement, and data governance to oversee customer, financial, and subscription data transfers, support incidents and escalations, and execute platform enhancements, which reduced data integrity errors- Orchestrated end-to-end delivery of BSS solutions for strategic business initiatives; integrating pricing mechanisms and device offerings while improving UIs and tools across digital, agent, and retail channels to enhance system usability and efficiency, which increased financial reporting and billing accuracy

Philadelphia, Pa, Us

- Directed migration of billing, services, and customer data across multiple Divisions and Regions as Senior Director and Program Manager of Billing and IT; leading data integration projects while optimizing architecture to improve system resilience and comply with government and business requirements, which led to seamless service continuity and robust data protection framework - Developed Strategic Master Roadmap for Systems Engineering Organization and Comcast CIO with product and business leaders; leading prioritization and strategic oversight of weekly projects while driving innovative technology and CX solutions to improve operational efficiency, which increased company NPS- Drove customer experience (CX) initiatives, e.g. Strategic Activation, across activation tools, UIs, and processes; leveraging customer analytics and feedback to enhance functionality, which unified and improved CX

Bethesda, Md, Us

- Oversaw engineering and manufacturing operations as Control Account and Senior Manager for Space Based Infrared Systems (SBIRS); providing financial leadership and risk management to optimize resource allocation and financial planning, which led to developing and delivering RF components and solutions used throughout org.'s 3-core platforms- Led strategic direction and architectural roadmap of SBIRS GEO 3&4 Program RF subsystem; utilizing integration technologies and solutions to ensure platform met standards, which led to successful project execution- Managed budget targets and cost estimations; leveraging cost modeling and competitive analysis data insights to improve financial operations, which led to securing contracts, e.g. U.S. Air Force, SBIRS GEO 5&6

Bethesda, Md, Us

- Supervised team in RF manufacturing to enhance component reliability and operational excellence as RF Engineer and Production Lead for Communications Systems Manufacturing; implementing process improvements and comprehensive testing while developing high-availability applications and services to optimize system performance, which led to a reduction in time-to-test- Directed strategic planning and account management of RF manufacturing; delivering technical leadership, cross-functional coordination, and resource optimization to foster a collaborative culture that aligned solutions with organizational objectives, which led to completing projects on-time and within budget

Santa Clara, Ca, Us

- Provided expert technical support and troubleshooting for Agilent Technologies’ analytical instruments; ensuring high uptime and reliability for clients across various industries, which resolved complex technical issues on-time- Developed and delivered comprehensive training sessions for customers on the proper use and maintenance of laboratory equipment; enhancing customer satisfaction by equipping users with the skills needed to optimize instrument performance and extend lifespan, which improved client retention rates- Conducted regular on-site maintenance and system upgrades for high-precision instruments, implementing proactive service schedules and updates to ensure compliance with industry standards and company specifications, reducing the frequency of customer-reported issues

Master Of Science - Ms, Executive Masters In Technology Management

Bachelor Of Science - Bs, Electrical And Electronics Engineering