Sarah Caldwell Email and Phone Number
Hey there! I'm a Technology Executive with over 20 years of leadership, directing transformative business solutions that enhance infrastructure and organizational robustness. My expertise covers a broad range of critical technological areas, including the integration of cutting-edge technologies and agile methodologies to achieve scalability and operational efficiency. Throughout my career, I've consistently developed and strengthened the technology strategies, visions, and roadmaps for Fortune 500 companies across multiple industries. In doing so, I implement strategies that meet the needs of customers, mitigate risks, and create advantage.At Comcast and other leading firms, I've directed key initiatives that have markedly improved operational outcomes. As Executive Director of Software Architecture for Residential Products and Services at Comcast, I led a significant platform transformation that not only streamlined operations but also enhanced customer engagement and satisfaction by transitioning millions of customers to a new modern technology platform. My roles have also included developing comprehensive technology strategies, managing large-scale data migrations, and pioneering AI/ML architectural designs, which all contribute to improved operational excellence and competitive positioning in the market.My leadership philosophy is centered on fostering a culture of innovation, collaboration, and continuous learning. I empower teams by equipping them with the necessary tools and knowledge to excel and drive broader business objectives. My approach has spurred growth and innovation, advancing the technology landscape and cultivating environments where talent thrives and business objectives are met.I'm eager to connect with like-minded professionals who are passionate about excellence in technology innovation, customer-centric strategies, and effective strategic planning. Let’s explore how we can drive technological advancements and achieve exceptional results together!SKILLS:- Expertise: Technical Program Management, Operational Leadership, Internet & Web Technologies, Compliance- Hard: Software Development Lifecycle (SDLC), Cloud Hosting & Computing, Privacy & Data Security Compliance- Soft: Team Development, Stakeholder Management, Communication, Collaboration, Mentor, Strategic-Thinking
Comcast
View- Website:
- comcast.com
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Executive DirectorComcast Mar 2021 - PresentPhiladelphia, Pa, Us- Direct strategic planning and refinement of target architecture vision and execution for residential products and services as ED of Software Architecture; utilizing analytics, agile methodologies, and customer-centric design principles to adapt architectures to technology/market trends and business goals, which strengthens company robustness and competitive advantage- Oversaw initiative to transform customers from legacy platform to new modern technology platform; leading assessments and designs for transforming target architecture to create a robust, scalable, and secure technological infrastructure, which culminated in successful transition of customers to new platform- Define and communicate transitional architecture strategies to enable continuous evolution of platforms and services; driving change management focused on process efficiency, data consistency, redundant capabilities reduction, which improves Business Support Systems (BSS) and Operational Support Systems (OSS) efficiency- Pioneer architectural design for enterprise decision engine and incorporate translational architecture as phased approach; integrating AI and machine learning (ML) to enhance data contextualization and feedback loops, which is poised to drive efficient data management practices, reduce redundant rules engines, and increase cost savings- Facilitate cross-domain collaboration with SMEs to formulate and refine architecture recommendations; providing subject matter expertise, strategic guidance, and functional leadership to gain organizational alignment, synchronize deployment timings, and meet organizational needs, which improves operational effectiveness- Built and foster a culture of professional development, continuous learning, and innovation for architects; initiating workshops and forums to share insights and best practices, which advances technology landscape
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Executive DirectorComcast Jun 2019 - Mar 2021Philadelphia, Pa, Us- Led development and execution of technology strategy; orchestrating integration of web service architectures as ED of Mobile Architecture & Platform Delivery for Xfinity Mobile, cloud technologies, and cybersecurity frameworks for a new customer segment to increase market reach and engagement, which enabled sales to prospective segment of customers- Managed architecture, solution delivery, and operational execution for platform enhancements; providing financial efficiency and technology solutions to enhance system performance, which strengthened business agility- Overhauled and onboarded agent user interface (UI) and tool suites, e.g. digital chat platform; performing user experience testing, workflow optimization, and interface redesign to improve digital interactions and customer engagement, which resulted in call containment rate improvement and reduction of average handle time- Served as member of architecture review boards and solution design reviews; defining and refining deployment strategies, protocols, and architectures to ensure cohesive strategy and alignment across teams, which advanced company’s objectives for scalable, secure, and resilient technology infrastructures- Oversaw employees in delivering comprehensive digital solutions for global customer base; cultivating a high-performing and positive work environment grounded in diversity and inclusion, operational excellence, and multidisciplinary collaboration, which facilitated organizational transformation
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Senior Director Of Software EngineeringComcast Aug 2016 - Jun 2019Philadelphia, Pa, Us- Headed ground-up implementation and launch of billing and customer management platform as Senior Director and Technical Product Owner for Xfinity Mobile; managing the budget while building a strong team of on/off-location scrum teams, solution designers, and architects to scale platform and its capabilities, which led to improved customer satisfaction metrics across company- Coordinated migration of subscribers to new platform; delivering strategic project management, stakeholder engagement, and data governance to oversee customer, financial, and subscription data transfers, support incidents and escalations, and execute platform enhancements, which reduced data integrity errors- Orchestrated end-to-end delivery of BSS solutions for strategic business initiatives; integrating pricing mechanisms and device offerings while improving UIs and tools across digital, agent, and retail channels to enhance system usability and efficiency, which increased financial reporting and billing accuracy
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Senior DirectorComcast Jun 2014 - Jul 2016Philadelphia, Pa, Us- Directed migration of billing, services, and customer data across multiple Divisions and Regions as Senior Director and Program Manager of Billing and IT; leading data integration projects while optimizing architecture to improve system resilience and comply with government and business requirements, which led to seamless service continuity and robust data protection framework - Developed Strategic Master Roadmap for Systems Engineering Organization and Comcast CIO with product and business leaders; leading prioritization and strategic oversight of weekly projects while driving innovative technology and CX solutions to improve operational efficiency, which increased company NPS- Drove customer experience (CX) initiatives, e.g. Strategic Activation, across activation tools, UIs, and processes; leveraging customer analytics and feedback to enhance functionality, which unified and improved CX
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Senior ManagerLockheed Martin Jun 2014 - Jul 2016Bethesda, Md, Us- Oversaw engineering and manufacturing operations as Control Account and Senior Manager for Space Based Infrared Systems (SBIRS); providing financial leadership and risk management to optimize resource allocation and financial planning, which led to developing and delivering RF components and solutions used throughout org.'s 3-core platforms- Led strategic direction and architectural roadmap of SBIRS GEO 3&4 Program RF subsystem; utilizing integration technologies and solutions to ensure platform met standards, which led to successful project execution- Managed budget targets and cost estimations; leveraging cost modeling and competitive analysis data insights to improve financial operations, which led to securing contracts, e.g. U.S. Air Force, SBIRS GEO 5&6 -
Technical EngineerLockheed Martin Aug 2004 - Jul 2011Bethesda, Md, Us- Supervised team in RF manufacturing to enhance component reliability and operational excellence as RF Engineer and Production Lead for Communications Systems Manufacturing; implementing process improvements and comprehensive testing while developing high-availability applications and services to optimize system performance, which led to a reduction in time-to-test- Directed strategic planning and account management of RF manufacturing; delivering technical leadership, cross-functional coordination, and resource optimization to foster a collaborative culture that aligned solutions with organizational objectives, which led to completing projects on-time and within budget
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Customer Service EngineerAgilent Technologies Feb 1999 - Jul 2004Santa Clara, Ca, Us- Provided expert technical support and troubleshooting for Agilent Technologies’ analytical instruments; ensuring high uptime and reliability for clients across various industries, which resolved complex technical issues on-time- Developed and delivered comprehensive training sessions for customers on the proper use and maintenance of laboratory equipment; enhancing customer satisfaction by equipping users with the skills needed to optimize instrument performance and extend lifespan, which improved client retention rates- Conducted regular on-site maintenance and system upgrades for high-precision instruments, implementing proactive service schedules and updates to ensure compliance with industry standards and company specifications, reducing the frequency of customer-reported issues
Sarah Caldwell Education Details
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University Of PennsylvaniaExecutive Masters In Technology Management -
University Of DenverElectrical And Electronics Engineering
Frequently Asked Questions about Sarah Caldwell
What company does Sarah Caldwell work for?
Sarah Caldwell works for Comcast
What is Sarah Caldwell's role at the current company?
Sarah Caldwell's current role is Technology Executive | 20+ years directing technical projects while guiding technology strategy, vision, & roadmap development for Fortune 500 companies | Executive Master’s in Technology Management (EMTM).
What schools did Sarah Caldwell attend?
Sarah Caldwell attended University Of Pennsylvania, University Of Denver.
Who are Sarah Caldwell's colleagues?
Sarah Caldwell's colleagues are Quinton Ross, Carl Caporale, Akhila Yuruva, Kristina Serrano, Adolfo Ruas, Julianne Heinzmann, Nicole Yue.
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