✅ Achieved +8% quarterly sales growth via innovative marketing.✅ Improved productivity and profitability KPIs.✅ Implemented efficient management techniques and optimization of available resources.✅ Ensured 95% inventory control and product movement, minimizing losses and ensuring optimal stock levels.✅ Maintained 100% conformity with presentation and cleanliness standards.✅ Directing, training, and organizing a team of 7 employees for exceptional performance and to achieve targets efficiently.✅ Managed scheduling, payroll, and performance evaluations to foster a productive work environment.✅ Committed to providing exceptional, personalized customer service experiences.

✅ Proficient in daily management of incidents, ensuring swift resolution and minimal disruption.✅ Skilled in efficiently handling multiple applications within a single call or task.✅ Adept at identifying and managing priorities effectively in various operational scenarios✅ Profound knowledge of various SaaS, CRMs, ERPs, and OMSs, including Microsoft Dynamics 365, Zendesk, Oracle Cloud Enterprise Resource Planning, Salesforce and more.✅ Support in sales activities, recoveries, payment incidents, and contract processing.✅ Personalised follow-up on incidents, queries, and service quality.✅ Successful management of 39 hours per week of support and advisory services to international clients via telephone, email, chat, and social media, with a daily average of 100-150 interactions.✅ Guidance in incident management and procedure optimisation, always striving to surpass KPIs.✅ Consistently exceeding daily workload by 120% while maintaining an average ACD per call of 164 seconds and an AHT of 194 seconds.

I worked as a freelance digital marketing specialist. A visual example: https://memoriadeabril.com/. My role is this particular page: Collaborated on the initial SEO positioning plan. Study of the website's contentFed the website in its pre-launch state.Participated in the information architecture planning of the site. In addition to the above work experiences, I have had other work experiences, which have provided me with persuasive skills and the ability to understand and attend to the customers' needs.

• I had 2 people under my charge, and I was in control of organising schedules and tasks.• Effectively managed customer service, applying sales techniques and customer loyalty strategies, which resulted in a significant increase in sales volume.• Managed the shop, including the cash register, weekly revenue reporting, seasonal shelf organisation and stock management and replenishment.• Advised on the offline promotional marketing plan for the shop, with tracking of measurable targets.• Carried out maintenance tasks for the store.• I was in charge of managing new product orders and stock replenishment.• Worked closely with the team to ensure a personalised and efficient shopping experience, meeting quality standards and company identity.In summary, as a Store Manager at Suplidora Pedro Rossi, I demonstrated leadership, customer service and sales management skills. In addition, I gained in-depth knowledge of shop management processes and the retail market, which allowed me to apply effective marketing techniques and customer loyalty strategies.