Sarah Casper Email & Phone Number

Stockholm, Stockholm County, Se

Stockholm, Stockholm County, Se

Stockholm, Stockholm County, Se

Stockholm, Stockholm County, Se

Chicago, Il, Us

Develop an expansive international self-service training library across 48 countries and ten departmentsEstablish global infrastructure by creating a regionalized training network, internationally scaling our learning management system, and standardizing on-boarding training process and content across 48 countriesCreate content for instructor-led and virtual trainingsCoordinate and execute train the trainer sessionsCreate resources incorporating best adoption practices by working closely with local tool owners and our metrics analyst to drive platform adoption and improve underlying efficiency and performanceCreated and implemented launch plan for global tool and product roll outsScaled Partner Manager Workbench tool to ten countries in the span of four months while improving usage by 48.15%

Chicago, Il, Us

Developing Account Manager training curriculum and ongoing development roadmap for a department of 250 employees to deliver world class service to our merchantsConducting frequent needs analysis across the department to identify development opportunitiesManaging the team of training facilitators and curriculum designers for ongoing employee training and developmentDesigning learning modules covering processes, technical trainings, professional development, and industry knowledgeFacilitating and delivering content to over 350 Merchant Services employees encompassing on-boarding materials, process and product implementation, and professional development

Chicago, Il, Us

Assisting in launching Account Manager team by interviewing and making recommendations for over 150 candidates Creating and administering training materials to continue developing and mentoring a successful team of approximately 100 Account ManagersCollaborating to define the responsibilities of the Account Manager roleSuccessfully facilitating and managing merchant relationships with an average of 30 weekly dealsCoordinating with Senior Sales Representatives to harvest relationships with the company's 200 most valuable merchants

Lisle, Illinois, Us

Marketing DeVry University’s reputation and educational resources to prospective students.Designed specialized curriculum paths and enrolled over 100 students Generating referrals to build lead volumeConsistently exceeded sales goals by a 200% margin, resulting in an early promotionCold-calling 150-200 prospects dailySpearheaded and implemented incentive campaign on sales floor

Northbrook, Il, Us

Developed and maintained relationships and rapport with customers to provide exceptional service.Problem-solved quickly to effectively resolve problems and achieve customer satisfaction.Trained newly hired associates by teaching them methods of team building and how to provide the best possible customer satisfaction and productivity.Assistant manager to fill duties when managers were not present.

Assisted office manager with duties such as answering potential students’ questions regarding programs and locations. Receptionist duties- answered inbound calls and greeted office visitors. Managed calendar through Microsoft Outlook to organize meetings and events. Composed graduate class information for student mailings.