Sarah C. Cervi Email & Phone Number

Dublin, Ohio, United States

Columbus, Ohio Area

Lead a team of 18-20 drivers for the JC Penny account. Monitored and reviewed their safety events and hours of service errors when occurred and coached on correct procedures. Reviewed to be sure they were using fuel solutions; maintain the MPG goals they were provided. Planned and dispatched daily loads. Also provided frontline support to our customers. Accountable for utilizing, tracking, and monitoring available resources (drivers/trailers). Main support to JC Penney, also assisted with… Show more Lead a team of 18-20 drivers for the JC Penny account. Monitored and reviewed their safety events and hours of service errors when occurred and coached on correct procedures. Reviewed to be sure they were using fuel solutions; maintain the MPG goals they were provided. Planned and dispatched daily loads. Also provided frontline support to our customers. Accountable for utilizing, tracking, and monitoring available resources (drivers/trailers). Main support to JC Penney, also assisted with Target, Honda, Graphic Packaging, Eaton, Honeywell• Revise, plan, and dispatch daily deliveries to meet customer on-time expectations.• Establish and maintain positive working relationships to retain quality drivers.• Provide operational support with problems which may arise in regard to the customer or the driver’s work assignment.• Develop and maintain profitable, long-term relationships with shippers and consignees by providing the best, most efficient transportation service possible while ensuring a balance of safety, customer service, and core values. Show less

Columbus, Ohio

Billing Manager, 2013-2018Worked closely with CSRs and accounting on billing functions. Set up all new customers in WMS for all billing-related functions. Supported all CSRs with any issues affecting billing calculations in system. Issued credit memos as needed. Assisted sales and marketing with billing reports needed for reviewing contracts. Reviewed and approved all third-party labor billing invoices for accuracy and payment approval.• Ran weekly reports as well as uploaded… Show more Billing Manager, 2013-2018Worked closely with CSRs and accounting on billing functions. Set up all new customers in WMS for all billing-related functions. Supported all CSRs with any issues affecting billing calculations in system. Issued credit memos as needed. Assisted sales and marketing with billing reports needed for reviewing contracts. Reviewed and approved all third-party labor billing invoices for accuracy and payment approval.• Ran weekly reports as well as uploaded revenue from two WMS systems and transferred to financial system, ensuring system remained in balance.Systems Analyst, 2006-2013Supported all locations with IT system needs. Performed system setups for all new customers and trained all new associates on processes. Worked with in-house programmers to understand current processes and implement enhancements. Served as lead for all system help desk support tickets and phone calls, resolving issues and passing on to developers and programmers as needed.• Collaborated with outsourced IT programmers in creating processes to streamline shipping for all customers.DIST-TRANS COMPANY (TRANSPORTATION DIVISION OF ODW LOGISTICS), Columbus, OhioTransportation Operations Manager, 2004-2006Conferred with management personnel in formulating administrative and operational policies/procedures. Dispatched over-the-road, local, and yard drivers daily. Contacted LTL carriers for pickups as needed. Acted as direct contact for customers and their clients/vendors while maintaining professional and courteous relationships.• Reported daily staffing results to customers and anticipated staffing needs.• Met customer expectations while anticipating needs from day to day.• Ensured efficient and safe operations of all company and customer equipment. Show less