• Collaborate with stakeholders to gather and document business requirements• Develop detailed functional specifications to guide the development team in building effective solutions• Support testing process by creating test cases and performing user acceptance testing to validate functionality• Partner with internal and external teams to streamline processes and resolve issues• Provide training and support to end-users, ensuring smooth adoption of new systems and processes• Maintain project documentation and process flows to support ongoing improvements• Utilize SQL to analyze data and create reports for users

• Oversee daily store operations and manage team members, including opening and closing procedures, shift scheduling, and task delegation• Ensure effective management of store finances, including register reconciliations, bank withdrawals, armored car pickups, safe deposits, and change orders. Maintain comprehensive bookkeeping practices such as ledger maintenance, invoicing, cash reporting, and timekeeping• Analyze inventory trends to enhance inventory management and optimize stock levels• Supervise the processes of receiving, stocking, pricing, returning, and transferring merchandise to ensure operational efficiency• Enforce strict compliance with all relevant laws and regulations, including those related to the sale of alcohol, tobacco, fresh food, and pharmacy products• Maintain expertise in all relevant computer systems and software to support operational functions• Promote open communication with team members through regular one-on-one discussions and group meetings, fostering a collaborative and productive work environment

• Create a positive experience for customers from start to finish of airline travel, including professional and positive communication, best accommodating customer needs, and ensuring a successful experience • Fast, thorough, and precise data entry for creation and modification of reservations • Effective communication with customers about flight information, both in-person and over airport communication systems • Prepare aircraft between flights by ensuring proper stocking and conducting thorough security sweeps• Locate delayed baggage and ensure satisfactory compensation for customers