Lead critical projects on process improvement and efficiency building across purchasing, team building, growth, outreach, analytics, compliance, and customer support.Identify operational inefficiencies, actualize creative solutions and communicate best practices across the organization. Target specific projects to be outsourced and enlist contractors for outsourcing work. Create systems and opportunities to ensure the right people are talking to each other and have insight into each others’ workProvide input to the development of customer relationship strategy.Ensure all established costs, quality, and delivery commitments are met. Manage contracts, budgets, and timelines.Manage order fulfillment process from customer inquiry to order delivery.Collaborate cross functionally with leaders to solve problems related to supply chain challenges, budget changes, profitability improvement targets, project schedules, operating plan management, and strategic planning as needed.Partner with overseas distributors to ensure contract compliance, troubleshoot issues, deliver on important deadlines, and provide other crucial information.Run the procurement process: planning, purchasing, PO’s, receiving, vendor relations, invoicing, and process reports.Conduct company compliance and administrative tasks including insurance, creating company policies, contracting and collaborating on legal work, and quarterly sales tax filing. Take the lead on HR tasks including onboarding new employees, posting open positions, coordinating with recruiters, and interviewing candidates.Provide team leadership: create employee compliance policies, manage company healthcare plans, encourage innovation, and drive company culture.Oversee marketing and outreach via social media, website, and conference presence.

Successfully coordinated with vendors on a $1.7M projectMaintained relationships as liaison between project managers, contracts, and billing departmentsProvided labor and expense reports to ensure projects are on schedule and budgetManaged the distribution, collection and processing, and data entry of 200+ schools for a countywide projectCreated project plans to provide accurate project and labor forecastingDelegated project work to meet deliverable deadlinesEnsured compliance with client policies and insurance requirementsDesigned templates to be used in outreach eventsMaintained and organizes project files on company server and on BoxFacilitated the project start-up and close-out process Trained project managers and administrative staff in internal company processes and Deltek VisionConducted data analysis and created charts for bike and pedestrian counts in ExcelParticipated in outreach events for public engagement on project goals and feedbackResearched vendors for pricing, availability, and staffingCopyedited and formats deliverables in Microsoft Word and InDesignEdited project websites using WordPressConsistently exceeded utilization billing target by 15-20%

Ran quality assurance testing on alpha versions and logged bugsLiased with legal team to ensure compliance with business standardsDeveloped and implemented employee onboarding process for over 10 employees and contractorsPrepared budgets to project company spendingManaged company accelerator application processCoordinated company’s taxes, payroll, and operating costsNetworked with investors, introduced app concept to prospective content creatorsLed social media efforts via Twitter and Facebook posts, blog posts and web copy for websiteCollaborated with PR company on press releases Managed daily office operations and outside contractor work: documented next steps for sprints, set up a filing system, arranged travel, and scheduled meetings

Oversaw and tracked over $1M in house construction and landscaping projectsEdited and formatted papers for submission to academic journalsManaged reimbursement process for students in his UC Berkeley courseMaintained and updated professional website with new research using HTMLResponsible for creating travel arrangements and expense reports

"Romancing the Stove" (2012), edited both print and e-book editions , received assistant editorial credit."The Love Diet" (2010), received assistant editorial credit on print edition.Reviewed, corrected and edited a novel manuscript.

Consulted and recommended merchandise for clients, handled calls for product information in a variety of departments. Processed cash, check, and credit card purchases. Organized displays and merchandise. Formally trained in customer service and suggestive sales techniques.