Responsible for creating, editing, and managing customer-facing documentation for Project Bonsai, a Deep Reinforcement Learning platform for training AI in simulation and with data.As Content Manager, I was responsible for establishing a consistent voice and style guide for Project Bonsai compatible with the established Microsoft voice/style guide, developing an overall content strategy, collaborating with PMs to identify and document customer experience workflows, defining a common product vocabulary, and empowering the larger team to contribute to customer documentation.As a technical writer and editor, I was responsible for customer-facing technical documentation for all Autonomous Systems documentation including Bonsai, Bonsai Connectors, and Bonsai Samples. I also provided QC for new features and contributed to UX improvements.

Responsible for building up the Developers Content Team before moving back into an IC role.As team lead I was responsible for establishing the content style guide, hiring technical writers, mentoring junior writers, working with Engineers to improve our documentation pipeline and tooling, and establishing a regular release process for documentation and SDK updates.Highlights:Connect V1 Retirement Documentation* Retirement overview page — https://developer.squareup.com/docs/migrate-from-v1* General migration guide — https://developer.squareup.com/docs/migrate-from-v1/general-guidance* v1Items guide — https://developer.squareup.com/docs/migrate-from-v1/guides/v1-items* v1Locations guide — https://developer.squareup.com/docs/migrate-from-v1/guides/v1-locations* API Lifecycle guide — https://developer.squareup.com/docs/build-basics/api-lifecycle* Square Versioning guide — https://developer.squareup.com/docs/build-basics/versioning-overviewReader SDK Documentation* Reader SDK product page — https://developer.squareup.com/docs/reader-sdk/what-it-does* Reader SDK Quick Start— https://developer.squareup.com/docs/reader-sdk/quick-start/start* Reader SDK Build Guide (Android) — https://developer.squareup.com/docs/reader-sdk/build-on-android* Reader SDK Build Guide (iOS) — https://developer.squareup.com/docs/reader-sdk/build-on-ios* Flutter Plugin (open source) — https://github.com/square/reader-sdk-flutter-plugin* React Native Plugin (open source) — https://github.com/square/react-native-square-reader-sdkSquare Data Model — https://developer.squareup.com/docs/build-basics/data-model/intro

Responsible for internal infrastructure documentation supporting the Security & Privacy (2014 - 2016) and Site Reliability Engineering (2012 - 2014) teams:* Technical service overviews* Setup & user guides* Development and on-call guides* Best practice guides* Educational material* API guidesHighlights:Site Reliability Engineering: How Google Runs Production Systems* Role: Chapter Technical Writer and Editor for Chapter 19 (Load Balancing at the Frontend), Chapter 20 (Load Balancing in the Datacenter), and Chapter 21 (Handling Overload)* Publisher: O’Reilly Media, Inc.* More info: https://landing.google.com/sre/book.htmlAndroid Developer Guides* Role: Technical Writer and Editor.* URLs: * Permissions and User Data — https://developer.android.com/training/articles/user-data-overview.html * Best Practices for App Permissions — https://developer.android.com/training/articles/user-data-permissions.html * Best Practices for Unique Identifiers — https://developer.android.com/training/articles/user-data-ids.htmlWomen Who Choose Computer Science — What Really Matters* Role: Technical Writer and Editor.* URL: https://static.googleusercontent.com/media/edu.google.com/en//pdfs/women-who-choose-what-really.pdf

Created as-needed documentation for the Livestand team including:* Submission process guidelines for content partners,* Setup and configuration guides for developers, and* Service functionality overviews for developers and QC.

Primary Responsibilities:01] Writing system, code, and schema documentation, user guides, maintenance guides, work instructions, and SOPs.02] Managing production, QA, and development database systems running SQL Server 2000, SQL Server 2005, Oracle 10g, and Oracle 11g.03] Ensuring data accessibility and preservation; largest project to date was the successful migration of nearly 6 years worth of lab and patient data from a SQL Server 2005 database schema supporting a homegrown lab system to an Oracle 10g schema supporting an off-the-shelf lab system with no data loss or corruption.04] Providing user support for lab personnel including technical support, rapid bug fixes, system maintenance, and ad-hoc query support.

Primary Responsibilities:01] Managing R&D software projects from conception to deployment including database and system design, gathering user requirements, working with lab personnel, code development, testing, and deployment.02] Coding applications and tools for use in the lab and improving existing applications. Coding responsibilities include all levels of application development from the application UI, business layer, and database development including schema design, implementation, and SQL programming.03] Writing system documentation and user guides.04] Providing user support for lab personnel including technical support, rapid bug fixes, system maintenance, and ad-hoc query support.

Primary Responsibilities:01] Managing R&D software projects from conception to deployment including database and system design, gathering user requirements, working with lab personnel, code development, testing, and deployment.02] Coding applications and tools for use in the lab and improving existing applications. Coding responsibilities include all levels of application development from the application UI, business layer, and database development including schema design, implementation, and SQL programming.

Primary Responsibilities:Creating customer sites in HTML/PHP/JavaScript/CSS and acting as web master for websites being managed by FDP. My primary responsibilities in this regard were responding to email inquiries, performing SEO on the various sites, and editing text submitted by other member of the team.

Jaybert's goal was to provide a site creation infrastructure and customer management framework catered to professional photographers. Responsibilities included:Database design and implementation for CMS, customer admin portal, and creation infrastructure.SQL programming in support of other developers.Management of all DB instances.CSS Template implementation based on designer mock-ups.

As a Discreet Mathematics Instructor I taught basic logic and proof techniques, set and number theory, introductory abstract algebra, algorithm design, and algorithm runtime analysis including upper-bound and lower-bound quantification.Primary Responsibilities:Devising lesson plans; writing instructional handouts and class notes; writing and grading exams; and teaching the material.