Sarah Chen, Pmp, Acp Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

Check out our careers page - we're hiring! https://grnh.se/b5fe682d1us• Oversee project execution including personnel assignment, project scheduling, and timely delivery• Analyze customer situation and develop a clear scope for the overall implementation project with clear target dates and milestones• Drive and accelerate spend adoption through advising customers on best practices for using the Iterable platform• Define requirements and scope program for utilizing Iterable• Assess program risks, anticipate challenges, and provide escalation management when necessary• Provide timely, clear and concise and complete communications to customer and the Iterable project team• Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption• Meet or exceed targets for customer and/or feature spend adoption• Relay market needs and requirements back to internal Iterable teams including Product Management, Engineering and Customer Success teams

San Francisco, California, Us

New York, New York, Us

As their implementation manager, I partner with customers to navigate their unique challenges in the recruiting space to deliver on their businesses' objectives. I bring a background in project management to the Customer Success / Professional Services teams. I facilitate the implementation of Greenhouse Software and manage project execution through planning, resource allocation, risk assessment, monitoring progress, and stakeholder alignment.My experience with teams spans many industries including: FinTech, Healthcare, E-Commerce, Sports & Entertainment, AdTech, Insurance, Non-Profit, Marketing, and Education.• Partner with Mid to Enterprise sized companies to solve for their unique challenges, leading their teams in effective change management, user adoption, and a company-wide software launch• Advise and guide customers to strategic workflows; Conduct end-user training on how to best use Greenhouse, its API, and our integration partners to support clients’ business objectives• Team representative in cross-functional Product Management meetings to translate customers’ business needs and communicate internal feedback• Motivate stakeholders to complete onboarding tasks, ensuring their continued engagement• Manage project team’s execution of the project plan, building customer confidence as a product and technical subject matter expert• Mentor and support development of team members in Sales, CS/CX, and Professional Services• Drive value and create customer advocates by sharing industry trends and best practices• Advisory Board Member for internal roll-out of Gainsight Customer Success software

As Senior Project Manager, I took on a multifaceted role managing costs, aesthetic and technical requirements, production schedule, billing, and installation for high-end design and manufacturing. As a subject matter expert, I served as a trusted advisor to design professionals, offering customized solutions to ensure a seamless transition from post sale to client acceptance.• Develop consultative strategies for long-term client relationship management in luxury market• Oversee project lifecycle: coordinating stakeholder input, technical requirements, project milestones, schedule, account management, and risk• Use technical expertise to direct customers to optimal specifications, while meeting their goals• Communicate custom client requests cross-functionally to sales, engineering, and marketing• Facilitate seamless transitions post-sale to production, delivery, and client acceptance• Collaborate with developers in redesign of CRM to automate processes, improve workflows, and minimize inefficient operations• Lead onboarding and training initiatives, providing external/internal technical support• Validate and authorize client documentation for project management team• Dictate pricing for PM team by liaising with manufacturing SMEs and conducting cost analyses• Deliver and negotiate invoices, ensuring payment accuracy and account growth

• Provided administrative support and coordinated insurance-related claims, inquiries, and correspondences for patients.• Implemented new itemization and billing operations to minimize patient costs, resulting in a reduction of delinquent Accounts Receivables.

Dual Bachelors In Economics And Chinese Studies, Minor In French Language & Literature

Education record

Education record