Sarah Chow Email & Phone Number

(Formerly Mazars in US)• Conducted comprehensive training sessions (in-person & virtual) for end-users on applications, portals, IT security and best practices, improving technical proficiency & reducing support requests.• Led over 80 onboarding training sessions on IT security, policies, and procedures, ensuring a smooth transition for new hires. Strengthened knowledge & skills across the board.• Designed and developed engaging & interactive e-learning courses and materials for diverse IT systems and policies such as ServiceNow portals, RingCentral, IT Security & Best Practices, resulting in an increase in employee competency & satisfaction.• Successfully onboarded and introduced Zoom to the firm through engaging presentations, detailed user guides, and e-learning courses. Conducted over 100 training sessions equipping employees with the knowledge and skills needed to use Zoom’s various functionalities, including meetings, webinars, breakout rooms, and security. • Led the research & roll-out of an LMS (Adobe Learning Manager) for the firm, resulting in an increase in training efficiency. Streamlined training processes by centralizing resources and automating compliance reporting and tracking, which reduced training costs and improved employee engagement through interactive & accessible learning modules.• Pioneered the development and administration of a comprehensive LMS, transforming into a fully functional and robust platform with over 450 courses. Also, ensuring uninterrupted access and optimizing functionalities for all users.• Collaborated with internal & external stakeholders throughout the project lifecycle for ServiceNow Portals (Firm Intranet, HR Portal, Knowledge Base), ensuring seamless coordination from inception to successful implementation firm-wide. Facilitated training sessions for ServiceNow Portals.

• Partnered with The Workforce Investment Act (WIA) and the New Jersey Workforce Development Partnership (WDP) to provide high quality training services & job placement to unemployed individuals.• Developed user friendly and comprehensive training guides and tutorials for web design and Office applications, contributing to a 25% increase in learner retention.• Revamped and updated the Microsoft Office and Web Design curriculums to enhance student learning and increase engagement through improved content and instructional methods.• Increased student proficiency in Microsoft Office applications by 40% through tailored, interactive, and hands-on classes.• Administered and optimized Microsoft Office applications, configured advanced features to meet students’ needs, and provided troubleshooting support to enhance efficiency.• Delivered comprehensive job assistance services, including crafting resumes and cover letters, guiding job search strategies, and developing profiles on leading job search platforms.• Designed flyers, brochures, posters, social media graphics, and presentations to promote MSF's consulting and educational services effectively.• Performed a variety of webmaster functions to ensure that the website worked properly and smoothly, which included monitoring functionality in leading web browsers, the look and feel, navigation, and many other Internet issues.• Managed office operations, including coordinating schedules, and supervision of office staff.

• Designed eye-catching graphics and designs for a variety of businesses, organizations, professionals, and individuals, leading to an increase in client social media engagement and online presence. • Created and edited original graphics and stock photos to deliver high-quality visuals.• Crafted professional PowerPoint presentations that effectively conveyed key messages, and developed advertising banners for corporate client websites, enhancing their online visibility and engagement. • Oversaw and managed Social Media Accounts that included Facebook, LinkedIn, Twitter, Instagram, YouTube, and others, ensuring a strong and positive online presence for clients.• Managed websites by regularly updating content, integrating new technologies, and monitoring performance to ensure optimal functionality.• Worked closely with clients to create tailored web content that addressed their specific objectives and needs.

Bachelor Of Arts - Ba, English; Minor In Psychology

Web And Graphic Design; Microsoft Office

Master Of Education - M.Ed.