Sarah Chow Email & Phone Number

• (Formerly Mazars in US)
• Conducted comprehensive training sessions (in-person & virtual) for end-users on applications, portals, IT security and best practices, improving technical proficiency & reducing support requests.
• Led over 80 onboarding training sessions on IT security, policies, and procedures, ensuring a smooth transition for new hires. Strengthened knowledge & skills across the board.
• Designed and developed engaging & interactive e-learning courses and materials for diverse IT systems and policies such as ServiceNow portals, RingCentral, IT Security & Best Practices, resulting in an increase in.
• Successfully onboarded and introduced Zoom to the firm through engaging presentations, detailed user guides, and e-learning courses. Conducted over 100 training sessions equipping employees with the knowledge and.
• Led the research & roll-out of an LMS (Adobe Learning Manager) for the firm, resulting in an increase in training efficiency. Streamlined training processes by centralizing resources and automating compliance reporting.

• Partnered with The Workforce Investment Act (WIA) and the New Jersey Workforce Development Partnership (WDP) to provide high quality training services & job placement to unemployed individuals.
• Developed user friendly and comprehensive training guides and tutorials for web design and Office applications, contributing to a 25% increase in learner retention.
• Revamped and updated the Microsoft Office and Web Design curriculums to enhance student learning and increase engagement through improved content and instructional methods.
• Increased student proficiency in Microsoft Office applications by 40% through tailored, interactive, and hands-on classes.
• Administered and optimized Microsoft Office applications, configured advanced features to meet students’ needs, and provided troubleshooting support to enhance efficiency.
• Delivered comprehensive job assistance services, including crafting resumes and cover letters, guiding job search strategies, and developing profiles on leading job search platforms.

• Designed eye-catching graphics and designs for a variety of businesses, organizations, professionals, and individuals, leading to an increase in client social media engagement and online presence.
• Created and edited original graphics and stock photos to deliver high-quality visuals.
• Crafted professional PowerPoint presentations that effectively conveyed key messages, and developed advertising banners for corporate client websites, enhancing their online visibility and engagement.
• Oversaw and managed Social Media Accounts that included Facebook, LinkedIn, Twitter, Instagram, YouTube, and others, ensuring a strong and positive online presence for clients.
• Managed websites by regularly updating content, integrating new technologies, and monitoring performance to ensure optimal functionality.
• Worked closely with clients to create tailored web content that addressed their specific objectives and needs.

Bachelor Of Arts - Ba, English; Minor In Psychology

Web And Graphic Design; Microsoft Office

Master Of Education - M.Ed.