I put into practice objectives to provide an employee-orientated, high performance culture that emphasizes empowerment, productivity, and high quality standards; to attain superior goals and development, while supporting and fostering both staff-members and the organization alike.• Responsible for employee learning and development. Designed and conducted training programs to improve employee performance and ensure organizational productivity. (Developed training materials such as manuals/guides, training videos, and slide show presentations).• Created and established a monthly “Town Hall Meeting” also known as “All Hands On” to foster open communication between staff members and Managers alike by providing an open forum whereby, employees could share their ideas and concerns.• Ensure that all HR Policy Manuals are complete, up-to-date and available to all staff members; responsible for revisions and addendums to the Employee Handbook when necessary. • Accountable for all pay-roll processing, garnishments, 401-K and PTO using Kronos and ADP Workforce.• Administer all FMLA and non-medical leave of absences.• Provide all administration and processing of employee benefits which included: medical, dental, vision, STD /LTD and life insurance.• Counsel employees and act as a liaison between staff-members and managers to find resolution to conflict.• Created and implemented a week- long Employee Orientation, to ensure our newest staff members feel comfortable and confident. So they may embrace our warm and open company culture. After implementing the 5-day orientation process our turn-over rate went down by 38%.• Arrange pre-employment testing and responsible for ensuring all medical licenses are up-to-date and valid. In addition, to verifying and maintaining all employee and I-9 files.

Responsible for the development of the Human Resources Department by ensuring processes and policies were adhered to. Developed metrics that supported the growth and achievement of the organizations business goals.• Employee on-boarding, which consisted of drug-screening, aptitude testing, skill assessments, training and new-hire orientation.• Responsible for all Workers Compensation reporting, claims and follow up documentation, including administering work restriction guidelines and alternatives.• Recruited and staffed for all open positions and was in charge of organizational department planning and performance management to improve overall consistency within the organization.• Administered all employee benefits including, medical, dental, vision, STD, LTD, Life insurance and 401-K distribution.• Served as a liaison and mediator for staff-members and Managers alike to counsel and find resolution to areas of concern and/or problems.• Responsible for all employee counseling, investigations and terminations.• Implemented and rolled out ADP HRIS system for better accuracy and employee use.• Responsible for all employee payroll (including commissions, bonuses and garnishments) through the use of Kronos and ADP Workforce.• Conducted monthly employee safety committee meetings.

• Coordinated, administrated and evaluated HR systems and processes for a full service insurance agency.• Managed daily operations for the $5MM yearly organization with a total of 160 employees.• Constructed and implemented the HR infrastructure from the ground up, including employee life cycle, education, motivation, policy and procedures, payroll systems and programs to drive professional growth/development.• Coached leadership in evaluating talent, setting/driving goals, translating performance reviews in action plans and increasing productivity.• Created and developed the companies Employee Handbook from scratch and conveyed strategies to standardize the new-hire onboarding processes.• Recruited and hired staff; placing advertisements, screening/interviewing candidates, extending job offers and managing career paths. • Managed a recruitment team of six direct reports.• Facilitated staff counseling, mediated grievances and managed terminations in addition, to other complex employee matters.• Ensured fairness, sensitivity and respect in dealing with employees.• Upgraded the recruiting platform by interfacing Greenhouse ATS with Indeed, ZipRecruiter and Glass Door.

• Designed and led operations management, including HR and administration, for the immigration and divorce attorney specializing in deferred action, asylum, child support and family petitions, and operating out of three offices in Miami, Naples and North Florida.• Oversaw the training and development of 27 employees, streamlined A/P and A/R procedures, managed the general ledger and handled compensation.• Screened, interviewed, selected, hired, oriented and trained staff, delivering ongoing coaching.• Wrote policies and procedures, SOP manuals and collateral, and marketing materials.• Tracked, analyzed and corrected financial records, and evaluated/reconciled monthly budget data. • Scheduled feasible expenditures and allowances, and ensured goal progression aligned with yearly plans.

• Managed a human resources department, which employed over 500 staff-members, for an auto dealership holding a large inventory of exotic and luxury vehicles, a 160-bay service facility and a loaner fleet.• Coordinated and managed the recruiting lifecycle to support tactical objectives.• Served as a point of contact for all HR issues, inquiries and initiatives and administered all employee benefits (including Open Enrollment on a yearly basis). Negotiated insurance contracts and ensured regulatory compliance.• Developed recruiting plans and strategies, interviewed candidates, performed background checks, processed new hires and conducted exit interviews.• Provided coaching and training, and led yearly appraisal reviews, analyzing compensation.• Devised employee relations, policies, and worked with in-house counsel to investigate and address legal issues.