*Manage quarterly reoccurring scholarship projects from inception to disbursement of funds. Schedule meetings, organize committees, communicate to stakeholders, provide training to relevant departments, and perform administrative duties necessary to ensure successful launch, application, selection, and awarding of internal scholarships. *Collaborate with numerous stakeholders/departments to successfully launch and administer new grant offerings to drive enrollment and increase student success and persistence. *Continually strive to increase visibility of scholarships and grants across the university. Create monthly newsletters and job aids, provide training in necessary department's team meetings, maintain SharePoint sites, and continually update/improve web pages. *Partnered with Alliance manager to initiate grant IT project. Wrote project proposal, provided data to support, and played a key role in the successful integration of applications into CRM. Project resulted in a 20% increase in team efficiency and improved internal visibility of grants and scholarships. *Provide oversight and administrative support to virtual honor societies and professional organization (HSPO) groups. Established HSPO review panel to approve new groups/chapters; facilitate quarterly meetings, HSPO communications, and training sessions.

*Processed complex award adjustments, performed verification, and monitored student's financial aid from application stages through graduation while complying with the Department of Education and Capella University’s policies and regulations. *Led new hire training sessions regarding financial aid policy and procedure *Identified coaching/training needs within the Financial Aid Office. Execute training with the aim of ensuring that the team meets compliance goals, as well as empowering the staff to make appropriate and effective decisions. *Point of contact/subject matter expert for Financial Aid Representatives and Administrators *Interviewed potential candidates for Financial Aid Administrator positions *Supervised team of two to eight temporary and/or redeployed employees during peak volume periods

*Counseled students daily via phone and email regarding financing options *Attended numerous colloquia and commencements where I was able to problem solve, counsel, and educate students regarding their financing during personal one on one appointments and walk-ups *Created and presented financial aid presentation to students at two residencies *Created all content and collaborated with course developer for the soon-to-be created Financial Aid Online Seminar *Organized all departmental team-building and offsite events within budget*Created video explaining financial aid application steps for students to reference via internal website. *Supported the training of new hires through y-cording, mentoring, and assisting with training sessions.