Paychex provided a challenging and rewarding sales environment that motivated me to reach my personal and professional goals on a daily basis. I reached out to prior clients and prospects via phone and email, asked engaging questions to uncover potential areas of improvement, and coordinated appointments to provide business owners with financial needs analyses, proposals, and Human Resource consultations. I partnered with multiple field reps in all areas of the U.S. in order to target specific territories and market segments. I trained new hires on my sales team, and was appointed as my team’s Culture Champion. Culture Champions at Paychex serve as ethics advocates, and lead by example to promote the Paychex values: Integrity, Service, Innovation, Partnership, Accountability, and Respect.

Added long-term value by writing Standard Operating Procedures. Improved Accounts Payable process by simplifying the way we calculated shipping costs. Cut back on sales rep travel expenses by increasing efficiency in the way we checked expense reports against the travel policy. Created a sales tax rubric by state for the reference of the sales team. Assisted with Accounts Payable recording - entering invoices into software, reviewing and discounting invoices, posting batches and cutting checks. Input Highway Use Tax Logs into Excel to determine New York mileage. Assisted with expense reporting, petty cash, and payment documentation. Recorded credit card payments received. Input credit applications into Access database and filed Credit Reference Requests for potential new clients. Assisted HR department with payroll and attendance. Coordinated with other departments to gather information, analyze issues, and make informed decisions. Communicated via telephone and email with outside professional organizations such as clients, law firms, and credit references. Developed and utilized a working knowledge of GAAP principles and accrual accounting to create and analyze financial data such as company financial statements, sales and use tax data, revenue reports, general ledger accounts and cash flow, revenue and expense reports. Learned how to effectively utilize the following software programs in every aspect of my work: Seradex, Sage, Quickbooks, and Microsoft Office. Wrote letters, contracts, memos and emails that effectively transmitted financial and/or legal information in a clear, concise manner.

Assembled tax returns, double checked computations on tax returns, and reviewed completed returns with clients at pick up. Continuously improved knowledge of federal and state tax policies and requirements. Accurately organized and interpreted tax documentation, performing multiple tasks simultaneously in a high-speed environment. Processed and recorded invoices and payments received. Applied strong interpersonal and communication skills in addressing and resolving client concerns. Maintained a high standard of confidentiality and integrity.

Supervised tenant relationships for five residences owned by the Coots family. Oversaw a team to clean, flip, and stage apartments between tenancies. Announced available apartments through newspaper and Internet advertisements, managed the tenant screening process, and conducted tenant interviews. Prepared leases, tenant applications, housing verification forms, and notices of eviction. Assisted with the completion of DSS paperwork for tenants who required such services. Corresponded with general contractors, inspectors, and code enforcers.

Worked with the Special Education department, primarily with children affected by cerebral palsy. Assisted classroom teacher in preparing educational materials and projects. Provided one-on-one coaching for student’s physical and learning development. Recorded daily observations in the student's chart. Collaborated with occupational, physical, and speech therapists to support student’s development.

Maintained excellent customer relationships with enthusiasm and professionalism. Completed customer transactions accurately and efficiently. Performed deposits, withdrawals, loan payments, money orders, and bond redemptions. Cultivated, applied, and communicated knowledge of NCUA policies and regulations. Balanced cash and cash equivalents at end of day.

Developed professional customer relationships, completed transactions, prepared orders, and provided support for coworkers. Upheld health regulations and safety standards. Maintained cleanliness, organization, and efficiency of bakery.

Supported the wig and costume departments at the Clemens Center and reported to the traveling wig or costume coordinator. Arranged materials and set up the backstage area, prepared stage actors for the show, and helped with quick changes offstage.