Sarah Cousar Email & Phone Number

- Successfully collaborate with cross-functional teams to develop and implement process improvement plans, resulting in enhanced efficiency and customer satisfaction.- Creates comprehensive project charters, defining scope, timelines, and deliverables, leading to the successful execution of projects and pilots.- Acquire subject matter expertise in various COE department responsibilities, ensuring a holistic understanding of Thriveworks' operations.- Deliver insightful presentations to internal and external stakeholders, share findings and recommendations. - Proficiently validate application functionality and usability, identifying defects in design flaws before launch.- Develop comprehensive test cases and scenarios, ensure the thorough evaluation of systems, processes, and policies. - Create training content and outlines, guide users through new systems, processes, and policies.- Coordinate test execution and allocate test resources across various platforms, ensuring comprehensive testing coverage. - Maintain close communication with project managers and product owners, provide regular project status updates, and address potential issues.- Document UAT results and deliver daily or weekly progress reports, offering valuable feedback on project performance.

- Actively participates in team meetings, contributing valuable feedback to optimize team processes and drive positive change. - Works with supervisors to identify key process improvements, problem-solve, and make recommendations for department optimization.- Provide 1-on-1 training to peers when requested by supervisors to encourage team growth and competence.

Charlotte, North Carolina

- Provide exceptional client care and support through phone, email, chat, and text channels, consistently exceeding customer expectations.- Implements teachable feedback from coaching sessions to meet team expectations and goals- Manage client accounts on multiple platforms.- Effectively handle phone calls, chats, and emails, resolving inquiries and improving first-call resolution rates. - Demonstrate exceptional time management skills, successfully multitasking in a fast-paced, collaborative team environment.

Charlotte, North Carolina Area

-Serves as primary point of contact for incoming calls, includingrequests for meetings and interviews with company executives and experts-Organizes and executes in-store events while building positive working relationships with members of community, staff and other local businesses-Generates client retention by accurately organizing and executing In-Store and Online sales events-Fosters relationships with local and national brands to grow wholesale business & obtain best price, quality, and delivery of products-Demonstrates thorough understanding of product, which is then clearly communicated and workload responsibilities prioritized accordingly among colleagues and team members -Addresses custom inquiries & client complaints in timely manor-Assists in overseeing inventory and supplies, placing orders as needed-Oversees end production & shipping

Lynchburg, Virginia Area

-Managed multiple social media channels maintaining steady follower growth-Built website for brand awareness and new point of sale for business-Organized photography shoots for multiple local publications -Facilitated ordering and receiving of all marketing materials Collaborates with design & editorial team on marketing materials

Forest, Virginia Area

Forest, Virginia

-Originated and developed creative design concept/layout for updated sample fulfillment space-Highly skilled in developing road kits and sample presentations for sales reps based on territory and current trends-Ensured handling of new articles for sales reps were delivered through quarterly product launch kits in timely manner-Oversaw production of sample boxes for national and international design libraries accurately, efficiently, and quickly Worked closely with product development to fulfill requirements for trade show display

Lynchburg, Virginia Area

-Performed friendly and fast service to passengers for checking-in, boarding, deplaning, and baggage handling for 2-4 flights daily-Offered solutions to time sensitive customer concerns such as missed flights and lost luggage delivery in professional and effective manner

Lynchburg, Virginia Area

-Executed quality customer care in fast-paced enviroment-Provided comfortable and smooth sales transactions over phone while helping navigate customers specific needs and inquiries-Incorporated sales techniques to increase profits for specific brand initiatives

Nonthaburi, Thailand

-Served as 3rd grade English teacher, developing and implementing curriculum to teach writing and editing skills to 7 & 8 year old Thai children-Developed and implemented lesson plans to teach art to Thai students in grades 1 through 11