Sarah Crump Email & Phone Number

Nationwide

I am currently working on extensive end to end business change initiatives and transformation projects for National Accounts. I oversee a portfolio of 9 clients, looking at best working practises and processes to add value and streamline to their business requirements. I work extensively with the network supporting debt resolution and managing process change within the wider National Account portfolio. I actively train and mentor new starters on National Accounts Clients, self-bill, and VMS portals. My main objective is to grow my Portfolio of accounts through strategic relationships and key understanding of the client’s business needs and their organisational strategic vision. To ensure that business change and transformation is in line with Blue Arrows strategy working at pace to achieve objectives and to work closely with the implementation team, providing an operational insight to ensure cohesive working partnerships and project success

Field Based

Operations Manager for a Blue Arrow managed service client on three sites in Central Manchester, South Manchester and North Staffordshire, approx. 550 Temporary employees and Managing a team of 7 direct reports. The main purpose of my role:-To build and maintain strong relationships between key stakeholders within the clients organisation, Impellam Group, our temporary and permanent workforce and local employment agenciesTo identify clients issues, goals and desires and ensure appropriate solutions are delivered in a timely and realistic fashionTo work with the account director to develop and maintain a strategic retention/action plan for each accountTo build and develop a team with the right skills and capabilities to deliver and exceed client expectationsTo pro-actively develop relationships with key internal stakeholders, influencing change positively and ensuring this is embraced at all levels through effective communication and the adoption of a promise based cultureEnsure that all customer relationships are on a journey to achieving high road recruitment practises that are aligned to enhancing the lives of everyone that touches Blue ArrowTo utilise knowledge and expertise to create, deliver and measure value add from Blue ArrowCoach, guide and develop staff in support of individual career development in-line with the career path and succession planningContinually review the effectiveness of the delivery operation, ensure optimal performance, adding value to the client and improving profit for the business

United Kingdom

As Divisional Support for Production and Supply chain, the main purpose of my role is strategic recruitment, project planning and implementation and change management. Working alongside the Account Directors for 5 large Managed Service accounts from North to South England. My role involves a 6 – 8 week placement in each account to look at the recruitment and compliance plans already in place and project plan to ensure that the account is fit for purpose and growth. Dealing with complex HR issues to volume recruitment each day brings a different challenge. I have successfully restructured 3 managed services accounts from the retraining of staff already in place to recruitment and succession planning enabling the client to have confidence in the on site team and for the account to grow.I have supported the implementation of 2 new accounts to the division and continue to support the Divisional Account Director.

Nationwide

Looking after several managed service accounts from retail to supply chain. The main purpose of my role was to:-Promote Blue Arrow Managed Services values both internally and externallyEnsure that all customer relationships are on a journey to achieving high road recruitment practises that are aligned to enhancing the lives of everyone that touches Blue ArrowManage the achievement of growth targets and deliver budget within your accountEnsure optimal performance, using organisation design, structures and reporting relationshipsBuild and maintain strong working relationships with key stakeholders within the clients organisation Gain a thorough understanding of and promote the service offerings of Blue Arrow Managed ServicesIdentify additional opportunities/revenue streams within existing accountBuild and develop an on-site team with the right skills and capabilities to deliver and exceed client expectationsCoach, guide and develop staff in-line with the career path and individual career aspirationsTo pro-actively develop relationships with key internal stakeholders, influencing change positively and ensuring this is embraced at all levels through effective communication and the adoption of a promise based cultureManage the welfare of the temporary/permanent work force to ensure that attrition and absence levels are kept within the agreed key performance indicators (KPI’s)

Bristol, United Kingdom

Impellam United Kingdom (UK) is a leading provider of managed service solutions, flexible workforce programmes and business process outsourcing (BPO) for clients with large and complex workforces throughout the UK, and with offices in Ireland, mainland Europe and Australia. Brand specialisation enables Impellam UK to consistently deliver expected service levels within a specific timeframe for a diverse portfolio of clients. Working within the Blue Arrow Brand I managed the Resourcing Team in the Bristol Delivery Centre working with 4 clients (Kier MG, Co-op, Norbert, The Range) in the Bristol and South West area, managing their volume recruitment campaignsOperations Management:Proactively lead, manage and develop a team of resourcers to meet the challenging needs of the Delivery Centre clients.Provide responsive guidance to the resourcing team through, one to one coaching and long term development, training and succession planningProactively manage the fulfilment of current vacancies and outstanding bookings to be filled. Responsible for the creation of multi-channel recruitment plans in order to ensure that all client requirements are met, including but not limited to job centre, 3rd party suppliers, government initiative agencies, web-sites, job boards, local press, referral schemes and community involvement.Measurement of KPIs within the recruitment pipeline to ensure that all efficiencies and returns are maximisedEnsuring that all payrolls are managed through the Hubs in an effective, timely and accurate mannerAudit all processes on a regular basis to ensure that all recruitment is to agreed standards for each clientCandidate resourcing and on boardingTo resource suitable candidates to support the growth of the Delivery Centre based accountsSearch for suitable candidates using a variety of resources to include job boards, websites, newspapers and open days.

Bristol, United Kingdom

Babcock is the nation’s largest private sector provider of vocational and skills training working in partnership with major employers including Network Rail, EDF Energy, BMW, London Fire Brigade and the Ministry of Defence.Working extensively on volume recruitment, I managed a Recruitment and HR Administration team, whilst overseeing the transitional change to a more robust and process driven recruitment functionality. I was part of the project team that were the key decision makers in choosing the new Managed Service Partner.OverviewStrategic planning of recruitment processes and project planningHigh Level recruitmentComplete overhaul of existing practises and rebuilding to ensure a more robust systemManaging in excess of 200 vacancies at any one timeManaging the PSL list across Babcock International and negotiating rates and payment’sRunning Assessment CentresSalary Bench MarkingTraining Manager’s on interview and recruitment processesBuilding effective relationships at all levels of the business from Director to candidateStreamlining all HR Practices to ensure a more efficient timescale to hireStreamlining the recruitment functionality to enable pipeline and graduate recruitment Managing the existing Manager suppliers exitProject Planning/Key Stakeholder for a new managed supplier Preparation of high level statistical reports for director level

Bristol, United Kingdom

Specialists in Business Transformation, Recruitment and HR Consultancy, with a refreshingly different approach. As a solutions led enterprise, built on the core values of integrity and transparency, dedicated to delivering on our promise to clients and candidates alike. Woking with Galvinic I was contracted onto their GKN Aerospace account based in Filton, Bristol this was a 6 month contracted roleOver ViewAdministration of resourcing roles for the engineering departmentAdvertising Roles and dealing with PSLHead Hunting Candidates through social networking sites and job sitesCompetency Based and Telephone InterviewsPreparing and Writing Adverts and Job Specs.Liaising and Managing the relationships with existing agenciesUsing Engage portal to shortlist and load candidates onto data streamUtilising and Searching Job board’s and sites through extensive search capabilitiesLiaising with Senior ManagersFacilitating resourcing meetingsPreparing high level reports on recruitment requirements Dealing with Candidates and pre-screening for interviewsBuilding a pipeline of candidates and keeping those candidates warm through the recruitment processRight to work and full AWR regulations

Bristol

Ever since its foundation in 1897, the RAC has been consistently at the forefront in developing motoring services - from introducing uniformed patrols in 1901 and roadside emergency telephone boxes in 1912 right through to the present day when we boast the world's most advanced computer systems to deal with calls for roadside assistance. RAC Members enjoy access to an enormous range of motoring products and services throughout their driving lives, ranging from the familiar and much appreciated roadside assistance in the event of a breakdown to continually updated legal and technical advice and up-to-the-minute travel information. I started my career with RAC in 2004 as a temp on the phones, I loved it so much I stay for nearly 10 years and held many roles.From Trainer to Recruitment, my final role was Recruitment Developer for the Bristol site, this was a volume recruitment role.Over viewResearched the trends in the market place to ensure that we stayed relevant as an employee of choiceConsistently surpassed all key work objectives and demonstrated mandatory competenciesHR advisor – Navigated the centre through the AWR change Created relevant material for new processes and trained at senior levelManaged end to end recruitment processes within a fast paced work environmentIntroduced orientation evenings to new starter academies reducing candidate fallout by 100%Managed and trained performance Managers on HR aspects and AWR implementation.Built effective relationships with all business partners and stakeholdersWorked within extremely tight deadlines to ensure candidate to vacancy ratio was fulfilledImplemented the use of a new performance manager tool for temporary agentsCompiled all recruitment reports and cascaded information to Senior Leaders and Business PartnersManaged relationships with Agencies and managed the PSL