Sarah Cullina Peters Email & Phone Number

Chicago

Chicago, Illinois, United States

• Collaborate with field leadership to enhance reporting dashboards and provide valuable insights to teams for improvement, including first-call resolution for call center, better processes for referral coordinators, and.
• Enhanced patient communication through implementation of Voice of the Customer technology, including robust text analytics to identify opportunities for improvement and generate follow-up alerts.
• Boosted patient satisfaction 4% in 12 months by using feedback gathered from first-ever organization-wide patient-experience survey to completely overhaul process for responding to calls in call center and doctor.
• Reduced in-center wait times with creation of first-ever timeliness dashboard to provide center leaders with insight on various milestones and KPIs.
• Maintained end-of-day resolution at 80% or higher via collaboration with key partners.

Greater Chicago Area

• Established and maintained relationships with key contacts. Analyzed clients’ performance with the goal of improving patient outcomes through developing actionable recommendations and providing guidance for.
• Increased patient satisfaction scores an average of 4% annually by leveraging Press Ganey's knowledgebase to share trends, key drivers, and top performers’ best practices in patient-experience initiatives.

Oak Park, Illinois, United States

• Supported more than 5,000 employees across 20+ units to create positive patient interactions. Trained teams how to use Press Ganey platform to track various metrics, including patient care, finances, and scheduling..
• Increased metrics across key result areas (KRAs) for quality, safety, and service by compiling performance reports and recommending process improvements.
• Delivered 6% improvement in patient experience across children’s hospital and created better communication channels for clinical and ancillary services to work together via establishing 2-site monthly.

Oak Park, Illinois, United States

• Supported 3 executive directors with scheduling, calendars, and communication management. Managed expense reports, created agendas, compiled meeting notes, and coordinated office inventory. Supported creation of 2-site.
• Enabled more patients to be seen through creation of 8-bed overflow wing for children’s emergency department, establishing financial processes and procedures as well as inventory logistics.
• Maintained continuity of care by coordinating all aspects of relocating more than 80 employees to alternative location following flood.

Oak Park, Illinois, United States

• Organized and archived written documentation including setting up offsite storage with Iron Mountain and creating onsite filing system to maintain regulatory compliance. Used Microsoft Office, Care Connection, Lawson.
• Successfully managed staff shortages via creation of mass-communication system for unit.

Chicago IL

· Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.· Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.· Assisted with team building initiatives and overall support for maintenance of organizational culture and employee.

Master Of Healthcare Administration - Mha, Healthcare Administratoin

Bachelor Of Science - Bs, Social Work