Sarah C. Email & Phone Number

Directs operational functions including compliance, strategic planning, office management, human resources, staff/culture development and performance management. Manages cross-functional direct reports, supporting the CFO, CIO, Global Project Manager and Donor Services Manager in leading their teams.Led system implementation for new office startup, including:- implementation of financial processes and oversight of agency relationship;- development of 3 years of revenue/spending projections, including multiple potential scenarios;- installation of Human Resources functions & oversight of agency relationship;- creation of receipting processes & oversight of agency relationship;- development of compensation philosophy/package & oversight of internal and agency operations;- risk assessment & acquisition of all necessary insurances (health, life, disability, liability, travel etc.)- vetting and implementation of retirement plan;- oversight of internal donor services/relations and external call center;- joint/indirect oversight of CRM adoption/configuration- internal oversight, liaison & collection of documentation for third-party auditLead execution on a variety of start up tasks, including but not limited to... - filing of Fictitious Business Statement, org's Registered Agents, state employee registrations and similar legal requirements;- filing of SOS, charity board & franchise registrations;- registering for nonprofit postal rate & QRBM;- completing and submitting initial 990 tax filings;- coordinating charitable solicitation registrations for U.S. states;- implementing initial media code structures for receipting/marketing;- implementing project management, reimbursement and bill pay software;- registering with BBB, Indeed, LinkedIn and all charity watchdog/rating sites;- developing strategies for launch messaging and timelines for initial donor communications;- oversight of and liaison to marketing partner during organization's launch period

The CHRO collaborated with other executives to develop staffing models/systems that supported the organization's long-term strategic goals, as well as the needs of all departments. Alongside colleagues, the CHRO built infrastructure needed to scale the staff (in size, skill and capacity) to meet operational needs. Responsibilities included:- building systems & staff implementation plans that align with business goals/budget- championing a culture that drives high-performance, while fostering passion & belonging- overseeing performance goals & review processes that break down ambitious organizational growth goals into metrics across departments- building data-driven strategies to recruit/onboard high caliber team members that drive modern IT technologies like customer relationship management software & applications focused on sales, customer service, marketing automation, analytics, data engineering & application development- promoting innovation & continuous improvement through mentoring; upskilling opportunities & cross-departmental learning initiatives- anticipating staff/system needs to accommodate growth before they are needed- administering health/welfare programs, 403(b) retirement plan, voluntary benefits, tuition reimbursement & employee assistance program- ensuring organizational compliance with federal, state, & city government regulations, including developing handbooks, policies & procedures; Emergency Plans; Illness Prevention Initiatives, Safety & Environment Management etc.- managing teams, budgets & investments in administrative software that allows employees to access employment, compensation, benefits, retirement & other information- developing job descriptions and classifications, salary structure & salary increases that align with company objectives and industry standardsRequired competency in ADP; Salesforce; Martus; Expensify; Signavio; Bill.Com; Intacct; LucidCharts; JazzHR; and LinkedIn Recruiter.

The Senior Director of Communications developed high level strategy, congruent messaging across platforms, and customer journeys to support revenue lift and retention. The Sr. Director of Communications served as the strategic lead for Customer Journey, Public Relations and Church/Volunteer staff, including building processes to engage Influencers and volunteers to raise awareness/engagement across the country. This position evolved to supervise the Donor Services team, the Mid-Level Donor program, and to be one of a couple key owners of the Recurring Givers Program. In this role, I also led a cross-functional team that developed an innovative new app for supporters to engage our nonprofit work. Required competency in Wordpress, Basecamp, Salesforce, Google Analytics, Marketing Cloud, and Journey Builder.

Grand Rapids, Mi, Us

Author of: Beyond the Broken Church (early edition was titled Dear Church) - Zondervan Publishing;Picking Dandelions: A Search for Eden Among Life's Weeds - Zondervan Publishing; The Well Balanced World Changer - Moody Publishing; Portable Faith: Taking Your Church to the Community - Abingdon Press; The Donkey In the Living Room (Childrens book) - B&H Kids/Lifeway Publishing; May God Bless You & Keep You (Childrens book) - Beaming Books; and This is the Church (Childrens book) - Beaming BooksSarah and her books have been featured in publications such as Publishers Weekly, Christianity Today, Religion News, USA Today, Dallas Morning News, Leadership Network, Relevant, Catalyst, Plywood People and MLive.Com.Sarah has written for publications such as Huffington Post, Psych Central, Christianity Today, Relevant, Q-Ideas and Catalyst Leader.

Mineapolis, Mn, Us

Mineapolis, Mn, Us

Recruited, developed, and oversaw a team of web writers, in addition to directing social media, influencer programs and implementing search engine optimization strategies to digitally market new products for children and adults. Led the creation of premiums, developed copy and strategy for automated email series, and collaborated as a team to develop new revenue streams through a book fair initiative.

Event production including talent booking, sponsorship sales, marketing and public relations, social media, volunteer coordination, greenroom management, emceeing, panel participation, copywriting, articles and editing of program materials or website. I've worked with groups like STORY, D6, Q, Dream Year, C21, TedX and Catalyst.Speaking engagements included conferences like Youth Specialties, National Pastor’s Convention and Women’s Leadership Summit (Elmbrook Church); colleges like Asbury University, Vanguard University, and Spring Arbor University; churches like Jacob’s Well, Westwinds, Central, and Epic Church; and denominational events like the Protestant Church Owned Publishing Association, the Southern Baptist National Media Convention, ELCA Pastor’s Brunch and the Arizona Southern Baptist Convention.

Jackson, Mi, Us

Pioneered a new Outreach division that sought to practice faith in the community, outside the four walls of the church -- as captured in the book Portable Faith: How to Take Your Church to the Community. This position oversaw both global and local outreach, mobilizing church small groups to participate in service projects while also overseeing relief and missions trips internationally. Programs overseen included financial assistance for heating and other needs, clothing distribution, recovery groups, Christmas sponsorship of children with incarcerated parents, car repair clinics for single moms, and several other events. Oversaw the coordination, training and deployment of local, regional and international mission trips and served as the liaison for international missionaries. Also served as strategic lead of a children's religious education program that trained, engaged, and supervised 120 volunteers per year to deliver age-appropriate curriculum and activities for Nursery through Fifth graders.

Masters In Administrative Leadership

Professional Certificate, Human Resources

Business Foundations Specialization, Operations Management And Supervision

Professional Certificate, Financial Modeling & Fundraising

Doctorate (Psyd), Psychology

Bachelors In English With Journalism Concentration + Secondary Education Certification, Minors In History, Urban Studies, And Political Science

Professional Certificate, Operations Management