With over 20 years of customer service experience in various fields, I am a hard-working and goal-oriented professional who excels in whatever task is put before me. I have excellent verbal and written communication skills, as well as leadership, problem-solving, and teamwork abilities. I have never shied away from a challenge and love learning and constantly expanding my horizons in my career and personal life.As the Restaurant General Manager at White Lodging, I manage front of house and back of house operations for a three meal period restaurant located in the Aloft/Element Hotel in Downtown Austin. I also manage marketing and activations for three revenue centers and provide long range forecast. I ensure consistency and quality for menu items from day to day. I have also overseen all hotel departments as the interim General Manager at MOXY Austin for four months, during which I ran day to day operations, sourced talent for multiple departments, and ran a successful marketing campaign. I have executed the busiest three month period since the hotel's opening with zero turnover. My mission is to deliver excellence in the hotel and hospitality industry and to create memorable experiences for our guests and staff.