Sarah Davis Email & Phone Number

Stockport District, Gb

Manchester, England, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

Achievements include playing a key role in the swift development of TalkTalk TV by championing customer experience and leading the UltraFibreOptic York Programme Trial across TalkTalk, Sky and City Fibre Holdings, while being accountable for the Trials Team supporting business needs. Collaborating with stakeholders from all levels across the Technology, Consumer and Business divisions to plan, manage and implement successful Trials of external and internal Products and Services, defining and measuring quality throughout the entire customer journey by working closely with the customer every step of the way - reporting key areas of success or recommended improvement back into the business. Following consistent admirable feedback from stakeholders and effective management of over 14 Trials in 12 months, I was promoted to Senior Trials Manager and became the team leader for 6 Trials Managers and 1 Trials Analyst, responsible for supporting their personal development and continually ensuring the team underpin the strategic objectives of the business.

Manchester, United Kingdom

Managed a wide variety of projects, ranging from internal IT system changes to the launch of TalkTalk TV which was a 2 year cross functional Programme, ensuring operational readiness for the Service Management Centre who were responsible for 3rd line Technical support of provisioning and assurance faults. Seizing the opportunity to work above and beyond my role within the TalkTalk TV Launch Programme, I lead the design and implementation of the Technical Customer Support Model across Consumer Operations and Technology, which involved defining system and process workflows as well as customer relationship principles. The model was implemented in time for the Trial with quality monitoring in place to enable continuous improvement.

Accountable for managing the System Administration and Development Team to provide user support, application maintenance and change services to support the TalkTalk Consumer Incident Management System across worldwide contact centres. I created and implemented a Change Management framework, which allowed for better co-ordination of clearer requirements, stakeholder expectation management, and improved quality in the application’s development lifecycle.

Safeguarding seamless delivery of business requirements, I provided Business Analysis and Project Management support for the BMC Remedy Integration Project which was a cost/time sensitive project working with external suppliers Fusion.

Promoted early in my employment, responsible for running shifts, including task allocation, resource management, till and safe ownership and maintaining a hygienic eating environment, whilst putting customer service first.

Warwick, Warwickshire

Responsible for managing and communicating technical and resource requirements for e-business hosting solutions including reporting on budget and purchasing activities within major projects, I also became a member of the University Liaison Team, visiting Universities across the country to promote the benefits of taking a year in industry as part of degree level study. Led a team in the planning and running of the Industrial Trainee Induction Programme for the following years’ Trainees.

Manchester, United Kingdom

Gap Year placement as part of The Year in Industry scheme. Developed and tested in-house systems to improve and automate business processes. As a result of my achievements, I was awarded sponsorship for my 1st year of study at University.

Bsc (Honours), Business Information Technology

Including Industrial Year Placement with IBM Modules include Project Management, Business Information Systems, Management and Organisation.

Msp Practitioner

Prince2 Practitioner Accreditation, Project Management

Btec, Professional Development Award

Modules include Working with People, Marketing and Financial Transaction Systems

A Level, Information Technology, Business Studies

As Level, Mathematics, Accounts, Dance, French

Gcse

Ranging from Grade A to C, including Mathematics Grade B, English Language Grade C and Information Technology Grade C.