Sarah Day Email & Phone Number

Oakland, CA, US

Oakland, CA, US

I train staff and volunteers in Burning Man's Box Office and Ticketing department to perform their job roles.My subject matter includes:Software and hardware useConflict resolution techniques and escalation proceduresFraud detectionRelationship management (with participants, other departments, and law enforcement) Performance expectations for Box Office.

San Francisco, California, US

Wrote and edited technical documentation for Pivotal Cloud Foundry. My specialties include security documentation, API documentation, information architecture, UI copywriting, and product management. I coordinated and performed candidate interviews for the Docs team.As the dedicated writer on the Ops Manager engineering team, I was responsible for all.

Mountain View, California, US

Developed internal content and procedures to streamline relationships between Intuit teams and third-party app developers.Documented content publication standards for third-party applications.

Menlo Park, CA, US

Content strategy:Wrote content for product features (nomenclature, descriptions, interactions and tutorial instructions, tooltips, help text, placeholder text, and more)Consulted on interaction design during feature design and development, including tooltip placement and tutorial contentDeveloped and implemented style guides for product voice, tone.

US

Notable accomplishment: Created and implemented internal processes to promote documentation tasks and trained Engineering, Support, and QA teams in their use. Created, maintained, and managed all customer-facing documentation, including release notes, product documentation, knowledge base articles, customer emailsCreated and implemented process to elevate.

Created knowledge base for web-based application Created and maintained all documentation during initial releaseScripted, captured, and edited training videos for administrators and end usersCustomized knowledge base CSS to maintain consistency with application design specs

San Jose, California, US

Notable accomplishment:Managed conversion of knowledge base contents from one management system to another, including prioritizing topics, categorizing and scheduling conversion, and performing conversion tasks.Created and maintained documentation for cloud-based eCommerce software.Created and maintained scripts and slides for online video tutorials.

Santa Barbara, CA, US

Notable accomplishment: Delivered presentation about facilitating QAD’s Internationalization project with appropriate content management systems at national conference.Created and maintained user documentation for ERP softwareManaged R&D department’s wiki, including top-level content organization as a member of the wiki’s steering committeeCreated and.

Seattle, WA, US

Generated and published completely original documentation for social network users.Created guideline documentation: introductory, tutorial, help, FAQ, and template communication for private social network with over 20,000 membersOrganized and contributed to creation of new social network hierarchy during migration between network management platforms.

Glendale, California, US

Converted, formatted, and edited over 600 documents for a wiki-style technical support systemOrganized wiki articlesCoded user interface systems and web pages

Degree: Bachelor Of Arts, English Literature

Technical Writing

Education record