Sarah Mandrekar Email & Phone Number

I lead IT projects related to project upgrades with marketing and analytics teams, reporting on risk control metrics initiatives, and vulnerability management and remediation resulting in improving the SLA compliance. Using tools for process improvement, root cause analysis, change management and communications to deliver successful projects and improve metrics.

Castle Rock, Colorado, United States

I led IT programs and multiple projects and change management initiatives for the county Treasurer, Assessor, Clerk & Recorder, Public Trustee, and Administration offices. Responsible for coordinating product owners and project teams to innovate and deliver product meeting specifications; I managed stakeholder expectations, change management, project communications, and deliverables. I created and managed program documentation, including timelines, charts, and reports. Utilizing my expertise in Agile and SCRUM methodologies to optimize every project for success, I managed risks and issues and formulate and execute corrective measures, as needed.

Castle Rock, Colorado, United States

Managing multiple application development projects, I project managed 4-programs for the county Assessor, Clerk & Recorder, Treasurer, and Public Trustee offices. I worked cross-functionally to develop strategic roadmaps and conduct journey mapping for key initiatives. Responsible for budget development, vendor management, contract management, and tracking, managing, and communicating issues and risks, I fostered an inclusive work experience for project teams and nurtured program success from inception to completion.

Castle Rock, Colorado, United States

In this contract role, I liaised between departments, Information Technology, and the Project Management Office (PMO) to drive business process analysis and improvement. Recognized for delivering quality deliverables on time and within budget, I supported the Douglas County Assessor, Treasurer, and Public Trustee offices on key projects. I summarized report documentation for RFPs, performed business process analysis, and produced system documents, including identifying processes to achieve cost savings that reduced time.

Colorado Springs, Colorado, United States

As a Business Analyst, I built and maintained positive relationships with IT and other county staff to support department and county goals. Working in collaboration with staff and stakeholders to develop business requirements in support of current and future projects, I identified, analyzed, and refined application requirements and built process flows and technical specifications for system enhancements. Liaising between teams, champions, and stakeholders to ensure the execution of technical projects, I coordinated, scheduled, and performed training for end-users on new application software.

Northlake, Illinois, United States

I enhanced customer value and user experience through best practices, project management, customer relations, and process improvement. Responsible for working with employees and users to discover, analyze, and document business requirements, I developed business cases, technical specifications, and requirements. This involved co-leading a Training Development team to create training materials and the delivery of training workshops. We trained over 1,000 employees on order management, customer service, warehouse inventory management, and more. I performed quality assurance testing, recorded results, wrote/implemented business processes, and strengthened SOPs, improving company efficiency and workflow.

Master Of Science - Ms, Organizational Leadership

Specialization in Strategic Innovation and Change Management

Bachelor Of Business Administration - Bba, Management Information Systems

Bachelor Of Science - Bs, Elementary Education