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Responsible for leading the Customer Success, Professional Service, and Operations teams at Acuity Brands' Intelligent Buildings Group. These teams work together to implement, onboard, and support all our customers in order to drive value throughout the customer journey, leading to a successful renewal. Directly responsible for a cross-functional team of project managers, implementation engineers, account managers, customer success managers and support engineers.I am also responsible for leading the Revenue Operations team which is responsible for the entire quote to cash process for our customers. This team owns the toolset, the metrics and the process for all internal teams.

Global responsibility for leading Oracle’s Customer Success Management team. This team is responsible for overall delivery excellence and client satisfaction for all of Oracle’s global utility cloud clients. Accountable for business unit P&L, revenue forecasting and recognition, and annual client renewal. Total portfolio consists of 110 clients and represents over $150M in annual recurring revenue. Team size of 70 employees that span US, Singapore, London and Tokyo. In 2016 delivered on 97% of forecasted revenue and achieved a 98% annual renewal rate. In 2017 to present, delivered on 99% of forecasted revenue and achieved a 100% annual renewal. I joined Oracle through the Opower acquisition in August 2016. I was the lead on all of the Oracle operational integration for Opower's Client Success organization which included: financial reporting, revenue recognition; time tracking; status reporting; sales ordering and scoping process; and overall dashboard reporting while maintaining business continuity for our existing clients.

I am responsible for leading Opower's cross-functional team of engagement managers, technical project managers and configuration analysts. This team is part of the Client Success organization and responsible for overall delivery excellence and client satisfaction for all of Opower's US and Canadian clients. Portfolio consists of 110 clients and represents over $131.7M in annual recurring revenue.

I lead the cross functional technical delivery teams in the San Francisco, Singapore and Tokyo offices. I directly manage three departments - technical project managers, implementation engineers and quality assurance engineers. Total portfolio includes 30 clients with an annual recurring revenue of $51.7M.

At Adura Technologies, I grew the Project Operations department to support a 6.5x growth in sales from 2010 to 2011 and 3x in 2012. My technical and business experiences combine to provide me with the unique ability to manage and lead cross-functional departments, fostering teamwork within my team and outside. I quickly become the “go-to” person in an organization because of my willingness to tackle any issue with a broad business understanding and dedication to seeing it through to conclusion. Project Operations at Adura Technologies consisted of five departments: Project Management, Field Operations, IT, Application Engineering and Customer Support.

Successfully managed all projects for the company during this time - 17 projects, 450K SF. By defining key milestones, critical paths and templates to be used on all Adura projects, I decreased overall delivery time of projects and increased customer satisfaction.

Managed the on-site construction and warranty team for The Infinity, a 650 unit residential condominium project in San Francisco, CA. Find out more about the project at www.the-infinity.com.

Developed feasibility studies for the India portfolio which consisted of three mixed-use project sites totaling over 500 acres. Coordinated with US and Indian consultants to develop program options and related costs and project schedule.

Campus at North First Street, San Jose, CA - Developed requests for proposals, interviewed and selected consultants for master planning phase of the project. Once team was complied, I coordinated the master plan effort with all consultants and the City of San Jose.

Part of the team that designed the Cathedral of Christ the Light in Oakland, California and the United States Embassy in Beijing, China from concept design through construction. My last position was managing the engineering team for the California Pacific Medical Center in San Francisco, California.