Sarah Digioia Email & Phone Number

Pivoted from my Project Management support of our internal Care Agent app to support the excellent Design Team who did not have a dedicated PM or Scrum Master for nearly a year. Improved communication and collaboration between our Nebula Design System team and Developers to smooth the flow of new design components into our mobile consumer products. Smoother equaled more predictable and faster. Established a cadence of Design work that aligned to the Development release cadence, catching up with Product Owners to review/accept Design work delivered, and setting a goal of Designers delivering designs to Developers at least 2 dev releases ahead.

Blue Bell, Pennsylvania, United States

Leveraged my previous project management experience and merged it with my Agile ScrumMaster skills, to lead a Web team in building the next generation of ADT's care center Agent application. This will help our Care Agents support existing customers as well as those who sign-up for our new product line! Success hinged on the coordination of technology integrations with the data platform and device firmware teams as well as aligning to ADT design standards. I also continue to be the go-to person across the org for Jira design and configuration help.

Blue Bell, Pennsylvania, United States

Focused on Scrum team success across the Product Engineering organization as we seek agile maturity. Delivered positive and capacity/velocity data-driven Scrum Team leadership to the Data Platform and Firmware Sprint Teams. Trained and led teams in a transition to the Kanban flow method.

Blue Bell, Pennsylvania, United States

Agile Lead, focused on the success of the cloud services and platform capability teams as we Scrum.

Philadelphia, Pennsylvania, United States

Active member of this excellent career search and advancement network.

Philadelphia, Pa, United States

Leading internal customer-facing data application development projects and data mart development projects for the business intelligence unit, through CEI America.

Greater Philadelphia Area

Coordinating a major system transformation program, working closely with three highly skilled Project Managers. As part of this role I manage the RAID (Risks, Assumptions, Issues, Decisions) Log, coordinate tracking of exception and convergence (change management) activities, action items. This contract role was via the Judge Consulting Group.My Project Manager expertise was called on to write the SOPs for the processes I supported: Project RAID process, the exception/convergence (change management) handling, and the updated status report to be used by PMs across the program.

Philadelphia

Providing project intake, prioritization and planning support for the Data Services/Experience department in Comcast's cable division. In a Lean/Agile environment I work with Scrum Masters, Data Architects, and DBAs to elaborate, size & plan portfolio requests. This was a newly-created role in 2014 and so I set the standards for these processes at the time. The Intake process expanded into a rich JIRA-based experience where I evaluated project requests (Epic Stories) for readiness.This contract role was through TEKsystems, who I highly recommend.

Greater Philadelphia Area

Supporting Underwriting and Actuarial Pricing, I lead departmental projects involving UW system impact, new product or funding set-up, or process improvement efforts. On an enterprise level, I track cross-functional projects to assess impact to UW & Pricing and lead or facilitate as appropriate.To achieve this I partner with Marketing Ops, Claims Systems SMEs, Training, and Sales professionals up to the Director level.

As a contractor with Sapphire Technologies I delivered the following for a program involving 6 underlying projects: - Developed a SharePoint site to manage program documents and foster Project Management Team collaboration. - Authored a SharePoint User Guide to help the PM team maintain the folder structure and user permissions. - Developed a Communications Plan to deliver a clear and audience-appropriate message and set expectations of the various stakeholders impacted by the change. - Developed the MS Project schedule to manage the program at a high-level.

In addition to regular involvement in the KM Group's public meetings and obtaining speakers on knowledge & content management-related topics, I serve as the Board Meeting Scribe.

As a contractor with Amerihealth Administrators, I led a complex health insurance IT project involving limited resources with a tight deadline. My client is a TPA affiliated with a major Philadelphia health insurer.Also involved in PMO set-up and establishing the related processes.

Project Manager on a consulting basis with a professional medical association in Philadelphia. - Created MS Project Schedules and tracked resources' activities for several Web development projects, working with the Lead Developer and other functional groups. - Developed MS Project Schedules for the client's future Office 2010 and SharePoint 2010 upgrades. - Implemented Project Management processes and best practices based on PMI and IIBA standards. - Developed template project status reports, template project requirements gathering documents and template MS Project schedules to be leveraged by the client's Project Managers on future projects.

Managed new client Knowledge Management System implementations in US, Indian and Malaysian contact center sites.Lead virtual project team meetings where matrix partner's action items were tracked and managed to closure within project deadlines.Identified risks early in projects and devised appropriate mitigation approaches to ensure project completion date was met with a quality product.

Provided on-going system administration and user support of the Knova (Consona) knowledge management application in US and global call centers. Authored global administration processes, managed issue resolution with server administrators, authored and provided user training as needed. Coordinated UAT for server upgrade project.

Provided system training and support to Call Center Representatives and Administrators on a proprietary telephony integration desktop system, a Lotus Notes-based knowledgebase, and on the Blue Pumpkin Workforce Management application.

Bs, Human Resource Management

Activities and Societies: President, student chapter of Society for Human Resource Management in Senior Year.

Certification, Certified Scrummaster

Activities and Societies: Member of the Scrum Alliance

Course Completion, Foundations Of Project Management