Sarah D. Andrews, Ccxp

Sarah D. Andrews, Ccxp Email and Phone Number

Uncovering CX strengths & gaps to maximize customer loyalty @ Cupola CX
Sarah D. Andrews, Ccxp's Location
South Bend, Indiana, United States, United States
Sarah D. Andrews, Ccxp's Contact Details

Sarah D. Andrews, Ccxp personal email

n/a

Sarah D. Andrews, Ccxp phone numbers

About Sarah D. Andrews, Ccxp

After 20 years as a customer experience (CX) consultant & executive, across a variety of industries, I know how challenging it can be to balance keeping customers happy, employees engaged, & leaders bought into the value of a strong CX culture. That's why I founded Cupola CX to help CX leaders design & implement a customer experience strategy that delights customers & retains employees.

Sarah D. Andrews, Ccxp's Current Company Details
Cupola CX

Cupola Cx

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Uncovering CX strengths & gaps to maximize customer loyalty
Sarah D. Andrews, Ccxp Work Experience Details
  • Cupola Cx
    Founder & Consultant
    Cupola Cx Jul 2023 - Present
    • Leads a customer experience consulting firm that partners with organizations to help them build emotional connections to their customers - increasing brand loyalty & retention• Partners with clients to assess their current CX program using a customized six-prong audit to highlight strengths & opportunities • Leverages the CX Audit results to create a two year CX roadmap - with key activities for success
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  • Walker Information
    Vice President, Advisory Services
    Walker Information Jun 2021 - Jun 2023
    Indianapolis, Indiana, Us
    • Built and led the first fully integrated healthcare client services team - comprised of advisors, project managers, and technologists • Strategically partnered with complex healthcare clients to design their patient experience roadmap - including a comprehensive listening architecture plan, analysis approach, and change management culture • Principal healthcare strategist – partnered with Sales and Marketing on the creation of a healthcare sales pipeline and patient experience thought leadership content• Designed Walker’s patient experience strategy and implementation playbook • Responsible for creating and fostering a strong partner ecosystem • Mentored new team members & provided healthcare expertise to the service delivery department
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  • Aunalytics
    Vice President, Client Success
    Aunalytics Apr 2020 - Jun 2021
    South Bend, In, Us
    • Built the inaugural Client Success team - comprised of Client Success Managers & Client Success Advisors to support clients across all product lines • Defined & optimized clients' lifecycles by industry using journey mapping strategies • Drove client outcomes related to key moments, including: onboarding, adoption, support, advisory services, & ultimately retention & renewal • Advanced client experience tenets throughout the organization by leading cross-functional client advocate teams to create an holistic approach to improving client experience
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  • Aunalytics
    Director, Client Advisory Services
    Aunalytics Sep 2019 - Apr 2020
    South Bend, In, Us
    • Developed the role of Client Success Advisor to support digital products. • Lead consultant for strategic client partnerships, cementing engagement and achieving trusted advisor relationship.• Crafted internal Client Success training programs to cascade client-focus culture throughout the organization.
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  • Semma Health
    Director, Client Success & Solutions
    Semma Health Oct 2017 - Sep 2019
    South Bend, Indiana, Us
    • Designed and implemented a multi-level Client Success organization. Including defining the roles, service expectations, department and individual goals, and accountability standards. • Led strategic employer client and health care provider relationships.• Crafted the client journey to deliver value and meet clients' business needs. Including sales to service handoff, onboarding, data acquisition, first insight, engagement, support, and consulting. • Developed cross-functional groups (e.g. business development, product, data scientists, analysts, and clinicians) to ideate and develop new product and service solutions. • Integral leader in blending new company acquisition into existing organization; including operations, culture, service, and product.
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  • Press Ganey
    Senior Product Manager
    Press Ganey Jul 2014 - Aug 2017
    South Bend, In, Us
    • Product owner for all of Press Ganey's patient experience survey products, representing the entire continuum of care and the source of the company's largest revenue. • Built and successfully launched several new survey products; which expanded the competitive footprint in the regulatory space, the post-acute, and ambulatory markets. • Worked holistically to lead cross functional groups across the company (e.g. Operations, R&D, IT, Client Success, Marketing, etc.) to design, build, launch, and support the patient experience product suite.• Prioritized short-term and long-term roadmaps,ensuring Product pursued the right problems and built the best client-focused solutions.• Led Client Advisory Councils, which informed new product development and ensured products met market needs.
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  • Press Ganey
    Patient Experience Advisor
    Press Ganey Jul 2006 - Jul 2014
    South Bend, In, Us
    • Strategically partnered with the nation's largest health systems to develop, implement, and track targeted patient experience improvement plans. • Delivered ongoing virtual and onsite consulting support to all levels of the client's organization to improve the delivery of patient care. • Analyzed patient experience data and identified key areas of opportunity to build into improvement plans. • Built and maintained relationships with key client contacts and senior leaders to deepen the Press Ganey relationship.
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  • Madison Center, Inc.
    Community Relations Manager
    Madison Center, Inc. Sep 2004 - Jul 2006
    Us
    • Promoted Madison Center services to targeted markets and referral sources, by developing new contacts and maintaining current relationships. • Built internal relationships with program clinicians, directors, and department leads to increase program awareness and internal admissions.
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  • Mar-Main Pharmacy
    Compounding Pharmacy Technician
    Mar-Main Pharmacy Aug 1998 - Jun 2004
    Prepared personalized medications for patients based upon practitioners’ prescriptions. Including oral suspensions, transdermal gels, capsules, and drops.
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Sarah D. Andrews, Ccxp Education Details

  • Purdue University
    Purdue University
    Health Science

Frequently Asked Questions about Sarah D. Andrews, Ccxp

What company does Sarah D. Andrews, Ccxp work for?

Sarah D. Andrews, Ccxp works for Cupola Cx

What is Sarah D. Andrews, Ccxp's role at the current company?

Sarah D. Andrews, Ccxp's current role is Uncovering CX strengths & gaps to maximize customer loyalty.

What is Sarah D. Andrews, Ccxp's email address?

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What is Sarah D. Andrews, Ccxp's direct phone number?

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What schools did Sarah D. Andrews, Ccxp attend?

Sarah D. Andrews, Ccxp attended Purdue University.

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