Sarah Duncan Email & Phone Number

Austin, Tx, Us

Leadership & Talent Development: Design and deliver blended learning programs focused on enhancing leadership, communication, collaboration, and team dynamics. Customer Success & Relationship Management: Drive customer satisfaction and retention through effective client relationship management, customer onboarding, and advocacy efforts.Employee Coaching & Career Development: Coach individuals through career transitions and personal challenges, helping them gain clarity and progress toward their professional goals. Facilitate Learning Experiences: Lead, present, and demo engaging online learning experiences focused on improving interpersonal skills, influencing, selling, and team dynamics (e.g., using Personality Type, MBTI). Design and implement blended learning solutions and facilitate interactive online training for global audiences.Cross-Functional Collaboration & Reporting: Collaborate with sales, customer success, and product teams to ensure customer/learner needs are met and feedback is gathered. Leverage tools like Salesforce, HubSpot, Gainsight, and Zendesk to monitor and enhance customer experiences. Report on key performance metrics including response times, issue resolution, and overall customer satisfaction.Customer/Learner Success Metrics: Track and analyze key performance indicators (KPIs) such as Service Level Agreements (SLAs), customer feedback, customer retention rates, learner outcomes, and upselling/cross-selling opportunities to ensure high customer satisfaction and business growth.

Baltimore, Maryland

- Oversaw the corporate training program for 1000+ employees from associates to Sr. Managers, aligning the courses offered to address business goals and challenges.- Led the global Manager Training program, enhancing leadership capabilities across multiple regions and driving retention. Results included a 50% increase in manager satisfaction, a 60% improvement in coaching abilities, and a 40% increase in employees’ intention to stay due to their manager’s leadership.- Managed a team of global facilitators, ensuring successful program execution across North America, Europe, South America and Asia with programs receiving a 98% Net Promoter Score.- Collaborated with cross-functional teams and external vendors to produce scalable, high-quality learning content tailored to diverse global audiences.- Facilitated dynamic courses in-person and online, fostering skills such as communication, conflict resolution, and team collaboration.- Developed and executed long-term evaluation strategies to measure training effectiveness and demonstrate ROI for entire Talent Development Team.- Supported Talent Planning and DEI initiatives across the organization.

Dublin, Ohio

- Designed custom eLearning courses for clients, delivering scalable, high-impact training solutions from concept to implementation.- Collaborated with subject matter experts to define learning objectives and outcomes, ensuring training met both business and learner needs.- Delivered dynamic storyboarding and content creation to build engaging, multimedia-rich eLearning experiences.

Westerville, Ohio

Hamilton High School

Oxford, Oh