Sarah Zapata Email & Phone Number

Remote

• Managed team of more than 30+ Case Investigators for COVID response initiative to triage cases, complete initial interview, and assessment of 100+ cases a day.• Reviewed medical charts and final case documentation for team members• Onboarded and educated team members on effective time management and telephonic communication techniques• Collaborated with other team leads and management to achieve target outcomes

San Diego, California, United States

• Managed team of more than 20 Case Investigators for COVID response initiative to triage cases, complete initial interview, and assessment of 100+ cases a day.• Reviewed medical charts and final case documentation for team members• Onboarded and educated team members on effective time management and telephonic communication techniques• Collaborated with other team leads and management to achieve target outcomes

San Diego, California, United States

• Conducted telephonic interviews and assessment of COVID positive individuals• Managed and reviewed medical charts and documentation• Executed role with efficient and effective time management to exceed individual target outcomes during the pandemic peak • Collaborated with remote team leads and management to maintain desired County metrics

San Diego County, California, United States

• Daily adaptation to new work environments within two different hospitals, working in a range of specialties including Orthopedics, Surgical, Neurological, Cardiac, and Preoperative and Postoperative Care Units• Execute hospital-based medical care protocols within various socioeconomic patient demographics and funding capabilities• Educate patients on detailed discharge plan to reduce hospital readmission rates by promoting understanding of diagnosis, medications, physical restrictions, and required doctor follow up appointments• Advocate for efficient medical care delivery to reduce average length-of-stay through appropriate coordination with health team members and proactive setup of necessary discharge equipment and resources• Recognized as a two-time recipient of The Sharp Healthcare Guardian Angel Award for outstanding patient care delivery in the form of monetary donation to the Sharp Foundation

San Diego, California, United States

• Studied and implemented new State regulations, hospital system protocols and patient management software systems working in an environment focused on chronic disease management including Hemodialysis, Diabetes, COPD and Heart Disease• Successfully established a new network within the Sharp Healthcare system by building professional credibility as a productive and positive team member • Instituted best practices in daily work routine focused on preparation and prioritization by performing diligent review of charts prior to start of each shift and leveraging medical expertise to anticipate individual patient timelines • Effectively interacted with a multicultural and multigenerational workforce to build trust and reliance among staff members and improve patient outcomes

Cincinnati, Ohio, United States

• Advanced clinical skill set working in the Intensive Care Unit to expand proficiency with high acuity levels of illness• Strengthened prioritization and execution of best medical practices under high stress environments• Learned to administer sedation, provide best practice care of ventilated patients and assisted with bedside procedures such as tracheostomy creation, parenteral feeding tube and central line placement• Delivered value to patients by leveraging interpersonal and management skills through effective communication with pharmacists, intensivists, residents, case managers, social workers and families

Cincinnati, Ohio, United States

• Led Heart Failure unit as Charge Nurse responsible for a team of 7 nurses and a total of 28 beds• Administered responsibilities for admissions, staff assignments, and proactive emergency response planning • Increased competency with specialized Heart Failure treatments including Aquapheresis and Left Ventricular Assist Devices• Mentored student nurses and colleagues with various levels of experience on time management, prioritization, clinical skills and hospital policy and procedures• Collaborated with colleagues to advocate productivity and staff satisfaction through team focused practices and conflict resolution within unit based leadership roles

Columbus, Ohio, United States

• Developed intimate understanding of disease processes including Diabetes, COPD, and Congestive Heart Failure• Established effective time management, prioritization and organizational skills to administer optimal nursing care• Applied clinical knowledge to conduct admission assessments and formulate plans of care focused on illness education and efficient patient discharge • Instituted accurate and orderly documentation habits to ensure on-time patient treatment delivery