Sarah Cooper

Sarah Cooper Email and Phone Number

Founder @ Flamingo Diversity Solutions
Chertsey, GB
Sarah Cooper's Location
Chertsey, England, United Kingdom, United Kingdom
Sarah Cooper's Contact Details

Sarah Cooper personal email

n/a

Sarah Cooper phone numbers

About Sarah Cooper

I am an experienced Senior HR Leader with specialist skills in People Experience Design, Employee Engagement and Insight and Diversity and Inclusion. I am particularly passionate about creating inclusive employee experiences where everyone can thrive and belong. I thrive when I am working with others to fix problems or create something new and am widely recognised for my skills in collaboration and stakeholder management. I have established and managed new roles and teams and have worked in cross-functional teams across organisations. I am as happy taking a hands-on approach as I am at leading teams and developing strategy.My skills and experience include: - Employee Insight - design & deliver- Journey design - Persona Development - Project & Change Management- Group Facilitation- Coaching and mentoring - Agile ways of working- People Management

Sarah Cooper's Current Company Details
Flamingo Diversity Solutions

Flamingo Diversity Solutions

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Founder
Chertsey, GB
Sarah Cooper Work Experience Details
  • Flamingo Diversity Solutions
    Founder
    Flamingo Diversity Solutions
    Chertsey, Gb
    View
  • Utility Warehouse
    Senior People Engagement & Diversity & Inclusion Lead
    Utility Warehouse Aug 2021 - Nov 2024
    London Area, United Kingdom
    • Worked with External Partner and UW team to codify the culture and develop our DNA and Behaviours • Developed the Diversity & Inclusion strategy for UW including the establishment of seven Employee Resource Groups.• Established a new Employee Forum to create additional listening and co-creation opportunities with our employees• Recruited and supported UW Champions to support the roll-out of our new DNA and behaviours and support with change • Developed inclusive HR policies… Show more • Worked with External Partner and UW team to codify the culture and develop our DNA and Behaviours • Developed the Diversity & Inclusion strategy for UW including the establishment of seven Employee Resource Groups.• Established a new Employee Forum to create additional listening and co-creation opportunities with our employees• Recruited and supported UW Champions to support the roll-out of our new DNA and behaviours and support with change • Developed inclusive HR policies including 5 days paid Carers Leave and enhanced Maternity and Paternity leave • Implemented Qualtrics to measure employee engagement and eNPS including action planning and link to business priorities• Established a People Team roadmap and introduced a prioritisation process• Designed and implemented ways of working including a consistent project management process Show less
    View
  • Bought By Many
    Hr Manager
    Bought By Many Oct 2020 - Aug 2021
    London, England, United Kingdom
    View
  • Seeking Employment
    Senior Human Resources Manager - People Experience
    Seeking Employment Jan 2020 - Aug 2020
  • Three.
    Senior Hr Manager-Organisational Effectiveness
    Three. Apr 2018 - Dec 2019
    Maidenhead
    - Accountable for Three's Performance Management process, core Ways of Working based on Agile methodologies and Being Three behaviours - Designed Three's move to a continuous performance management process including removal of performance ratings
    View
  • Three.
    Senior Employee Experience Manager
    Three. Jun 2016 - Apr 2018
    Maidenhead
    - Accountable for defining and developing the end to end employee journey at Three through key life moments- Development of journeys and experience to support implementation of Oracle Fusion - Development of journeys and employee personas to support Transformation- Support design and delivery of new employee propositions including enhanced holiday entitlement and personal days
    View
  • Three.
    Customer Experience Manager - Integration Team
    Three. Jan 2016 - Jun 2016
    Maidenhead
    Part of the small Three Customer team planning the potential merger of Three with O2. Responsible for mapping customer journeys and identifying IT and employee changes.
    View
  • Three.
    Customer Experience Design Manager
    Three. Jan 2013 - Dec 2015
    Maidenhead, Berkshire
    As a Customer Experience Designer, my role was to design and deliver consistent, multi-channel customer support solutions which will help improve customer satisfaction and brand perception. I was accountable for the full end-to-end design of a project and the successful delivery of the solution into the customer-facing channels. The role required strong project management and analytical skills as well as the ability to manage a wide range of stakeholders at all levels.
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  • Royal Bank Of Scotland
    Customer Experience Manager
    Royal Bank Of Scotland Feb 2011 - Dec 2012
    London
    Responsible for running the customer satisfaction programme for Relationship managers within Corporate Banking including reporting, analysis and stakeholder management.Commissioning and project management of ad-hoc research including agency briefing, sample delivery and questionnaire design.
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  • Goals Uk
    Project Manager
    Goals Uk Mar 2010 - Jan 2011
    London, United Kingdom
    GOALS is a social enterprise specialising in motivational training in the Welfare to work sector. My role at this company was to support the bids for new contracts. I also ensured the successful implementation of a new government-funded training contract by designing new processes, systems and reporting.
    View
  • Bupa
    Customer Experience Manager
    Bupa Jul 2005 - Mar 2010
    Staines
    From 2005-2010 I had accountability for the design, delivery, analysis and reporting of customer research and insight to enable key stakeholders to monitor and improve customer satisfaction and loyalty. I had responsibility for reviewing external best practice and consumer trends to ensure the service experience developed in line with changing customer needs and expectations. I also had line management responsibility for 6 people. Prior to 2005, I held a range of different… Show more From 2005-2010 I had accountability for the design, delivery, analysis and reporting of customer research and insight to enable key stakeholders to monitor and improve customer satisfaction and loyalty. I had responsibility for reviewing external best practice and consumer trends to ensure the service experience developed in line with changing customer needs and expectations. I also had line management responsibility for 6 people. Prior to 2005, I held a range of different positions including operational and project management roles within Bupa's contact centre. Show less
    View

Sarah Cooper Skills

Customer Insight Customer Retention Stakeholder Management Change Management Customer Experience Contact Centers Performance Management Management Project Management Business Analysis Outsourcing Team Management Strategy Team Leadership Project Delivery Business Process Improvement Coaching Leadership

Sarah Cooper Education Details

Frequently Asked Questions about Sarah Cooper

What company does Sarah Cooper work for?

Sarah Cooper works for Flamingo Diversity Solutions

What is Sarah Cooper's role at the current company?

Sarah Cooper's current role is Founder.

What is Sarah Cooper's email address?

Sarah Cooper's email address is sa****@****e.co.uk

What is Sarah Cooper's direct phone number?

Sarah Cooper's direct phone number is +4416287*****

What schools did Sarah Cooper attend?

Sarah Cooper attended Kingston University, University Of Roehampton, St Catherine's School Twickenham, University Of Roehampton, University Of Roehampton.

What skills is Sarah Cooper known for?

Sarah Cooper has skills like Customer Insight, Customer Retention, Stakeholder Management, Change Management, Customer Experience, Contact Centers, Performance Management, Management, Project Management, Business Analysis, Outsourcing, Team Management.

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