Sarah Eastburn Email & Phone Number

Durham, North Carolina, United States

Cary, North Carolina, United States

Durham, North Carolina, United States

Durham, North Carolina, United States

Durham, North Carolina

I developed ideas for events to reach more customers, drive sales during slower parts of the week, and boost our philanthropic footprint. After developing the ideas, I then marketed and executed each event. During the summer months, I reached out to local animal rescue organizations and created the Dog Dayz of Summer. This was a weekly event where the taproom hosted a different adoption event. Our company donated $1/pint sold during the three hour period that the rescue organization was on location. Through social media marketing, our customers and followers of the corresponding organizations were able to connect with each other. Growler Grlz was able to provide people to adopt animals and also become foster 'parents', and the organization helped Growler Grlz gain new clientele who may not have known about the taproom otherwise. We did this for 8 weeks and donated a total of about $1000 from our beer sales alone.I also coordinated all special philanthropic events. October 2018 was the second annual Auctions for a Cure, which all of the proceeds from the silent and live auctions went to one of the Triangle's Real Men Wear Pink. That campaign is a major fundraiser for The American Cancer Society's Making Strides Against Breast Cancer walk. in 2017, the auctions raised just under $2000. in 2018, with the proper advertising, letters explaining why the donations were being requested, and the use of social media, we were able to over doubled that number!

Raleigh-Durham, North Carolina Area

• Lived in the house full time from August to May to help ensure the safety of the women.• Was always available and approachable for counseling and advice.• Remained in constant communication with the Chapter President and House Manager.• Worked with Local House Association President in regards to repairs and all physical house needs. • Coordinated all inspections according to North Carolina laws and Zeta Tau Alpha policies.• Addressed house issues immediately.• Responded to any reports of malfunctioning equipment and coordinated repair companies.• Created and set weekly menus.• Ordered all food and supplies.• Served as main point of contact for all food, service, and repair vendors.• Responsible for the operations and upkeep of a multi-million dollar sorority house and the safety and well-being of 40 full time college student residents.• Maintained and managed a $150,000 annual budget.• Managed and oversaw permanent staff and temporary contractors.• Performed the hiring and firing of staff as needed.• Completed payroll every two weeks.

Durham, North Carolina

Raleigh-Durham, North Carolina Area

•Collaborated with Catering and Conference Services to accommodate all group contacts and attendees.•Created and maintained groups based on the contracts signed in the Property Management System, Maestro and the online system, iHotelier.•Integrated group and individual reservations in Maestro and iHotelier.•Kept group contacts informed on the status of the room blocks and if the client should increase contracted room amount.•Updated contracts and addendums in Maestro.•Assisted the Reservations Team by answering phones and creating reservations when needed.•Upsold guest room types to meet monthly quotas for revenue.•Met with group contacts to discuss room types and the needs of the group when they arrived in-house.•Attended weekly meetings to coordinate the role of all departments that a group would utilize for the duration of their stay.

Orlando, Florida Area

As a Team Lead, I continued as the Pre-Arrival Concierge, but I also took on further responsibilities. Some of the extra responsibilities of a Team Lead were:• Trained the Customer Relations Department on the use of all systems.• Coached existing associates who struggled in specific points in the sales process. This resulted in improved performance department-wide.• Trained new associates in the field.• Mentored associates on the importance of delivering and how to deliver, exceptional customer service which improved the overall Guest Satisfactions Survey results for the Concierge Department.• Worked with the local attractions and restaurant partners to keep the team informed of all new attractions and events in the Orlando area.• Assisted with the monthly scheduling of 17 associates at 8 locations, each with multiple shifts.• Communicated new policies for the Leisure Planning Specialist and In-House Marketing Teams.• Compiled and interpreted period end sales reports for the Leisure Planning Specialist, Customer Relations, and In-House Marketing teams.• Contacted and conducted pre-screening interviews for potential new hires.• Led bi-weekly and monthly meetings for the Leisure Planning Specialist Team.• Performed as Manager-On-Duty 3-5 days per week to make timely decisions when upper management was unavailable.

Orlando, Florida Area

I identified the need for a Pre-Arrival Concierge position and convinced management of the need as well. I developed job requirements for the new department and implemented new policies.The Pre-Arrival Concierge helped guests plan their vacations by providing services such as theme park ticket sales, providing golf tee times and dinner reservations, and being available to answer their questions via phone or email before they arrived.Notable accomplishments:• Recognized over fifteen times with “Way To Go!” awards for being specifically named in guest surveys for outstanding customer service.• Recognized twice with the “Whatever It Takes” (Associate of the Period) award for going above and beyond everyday duties.• Selected to participate on the Central Florida Region Recognition Team to help plan and execute quarterly awards ceremonies and a year-end awards celebration – April 2013 through August 2014• Named Spokesperson and Wellness Champion for the Sales and Marketing Team of the Central Florida Region – July 2013 through August 2014• Selected to coordinate teams from Sales and Marketing to raise money for The Children’s Miracle Network.• Worked with senior management to develop new owner packages that promote Orlando as a destination.• Cross-Trained to other Marketing Departments such as the Marketing Tour Desk and Sales Front Desk in order to assist when teams were understaffed.

Orlando, Florida Area

• Called owners and guests staying on resort property to schedule sales previews for timeshare units.• Provided concierge, front desk, and customer services over the phone.• Collaborated with other hotel departments to make sure guest’s requests were satisfied.• Followed up with guests after sales preview to ensure an excellent experience.

Orlando, Florida Area

• Increased daily sales through use of product knowledge and persuasive sales techniques.• Created memorable and enjoyable experiences for guests through exceptional customer service.• Trained new servers about the restaurant, sales tactics and policies, and the Point Of Sale computer system.• Bartended during special events such as Halloween Horror Nights, Mardi Gras, and special catering events.• Selected to participate in a focus group to learn new programs the company implemented in order to stay eligible to be a trainer.

Orlando, Florida Area

I assisted the Media, PR, and Account Services departments and provided administrative support for the entire firm. I helped with PR events that we held and wrote short releases about the events for the website. I also proofread and tested websites that were designed by the company for bugs on both Mac and PC platforms before they went live.

Deland, Florida

• Mediated issues between residents.• Served as point of contact for for house residents at all time and for emergencies campus-wide when on duty.• Informed residents of upcoming campus sponsored events.• Coordinated house events for residents.

Sunset Beach, North Carolina

Sunset Beach, North Carolina

I was the Manager on Duty as well as a Server. I resolved customer issues and relayed guest comments to the owners. I assisted with scheduling and handled closing server's shifts at the end of the night. I was entrusted a key to the safe and the building for cash-outs and closing paperwork.

Columbus, Ohio Area

I developed in MS Access a database to archive artifacts for AOL and I acquired artifacts for cases being taken to court. I had security clearance for AOL-Time Warner in Columbus, OH

Master Of Science (M.S.), Hospitality And Tourism Management

I learned to apply the following classes to enhance everyday duties in the workplace: • Event Administration • Convention Center.

Bachelor Of Business Administration (B.B.A.), Marketing, Spanish

Activities and Societies: Zeta Tau AlphaThrough classes, I learned and applied my understanding of Marketing to help local businesses.