Sarah Eastburn Email & Phone Number

Durham, North Carolina, United States

Cary, North Carolina, United States

Durham, North Carolina, United States

Durham, North Carolina, United States

Durham, North Carolina

I developed ideas for events to reach more customers, drive sales during slower parts of the week, and boost our philanthropic footprint. After developing the ideas, I then marketed and executed each event. During the summer months, I reached out to local animal rescue organizations and created the Dog Dayz of Summer. This was a weekly event where the.

Raleigh-Durham, North Carolina Area

• Lived in the house full time from August to May to help ensure the safety of the women.
• Was always available and approachable for counseling and advice.
• Remained in constant communication with the Chapter President and House Manager.
• Worked with Local House Association President in regards to repairs and all physical house needs.
• Coordinated all inspections according to North Carolina laws and Zeta Tau Alpha policies.
• Addressed house issues immediately.

Durham, North Carolina

Raleigh-Durham, North Carolina Area

• Collaborated with Catering and Conference Services to accommodate all group contacts and attendees.
• Created and maintained groups based on the contracts signed in the Property Management System, Maestro and the online system, iHotelier.
• Integrated group and individual reservations in Maestro and iHotelier.
• Kept group contacts informed on the status of the room blocks and if the client should increase contracted room amount.
• Updated contracts and addendums in Maestro.
• Assisted the Reservations Team by answering phones and creating reservations when needed.

Orlando, Florida Area

• As a Team Lead, I continued as the Pre-Arrival Concierge, but I also took on further responsibilities. Some of the extra responsibilities of a Team Lead were:
• Trained the Customer Relations Department on the use of all systems.
• Coached existing associates who struggled in specific points in the sales process. This resulted in improved performance department-wide.
• Trained new associates in the field.
• Mentored associates on the importance of delivering and how to deliver, exceptional customer service which improved the overall Guest Satisfactions Survey results for the Concierge Department.
• Worked with the local attractions and restaurant partners to keep the team informed of all new attractions and events in the Orlando area.

Orlando, Florida Area

• I identified the need for a Pre-Arrival Concierge position and convinced management of the need as well. I developed job requirements for the new department and implemented new policies.The Pre-Arrival Concierge helped.
• Recognized over fifteen times with “Way To Go!” awards for being specifically named in guest surveys for outstanding customer service.
• Recognized twice with the “Whatever It Takes” (Associate of the Period) award for going above and beyond everyday duties.
• Selected to participate on the Central Florida Region Recognition Team to help plan and execute quarterly awards ceremonies and a year-end awards celebration – April 2013 through August 2014
• Named Spokesperson and Wellness Champion for the Sales and Marketing Team of the Central Florida Region – July 2013 through August 2014
• Selected to coordinate teams from Sales and Marketing to raise money for The Children’s Miracle Network.

Orlando, Florida Area

• Called owners and guests staying on resort property to schedule sales previews for timeshare units.
• Provided concierge, front desk, and customer services over the phone.
• Collaborated with other hotel departments to make sure guest’s requests were satisfied.
• Followed up with guests after sales preview to ensure an excellent experience.

Orlando, Florida Area

• Increased daily sales through use of product knowledge and persuasive sales techniques.
• Created memorable and enjoyable experiences for guests through exceptional customer service.
• Trained new servers about the restaurant, sales tactics and policies, and the Point Of Sale computer system.
• Bartended during special events such as Halloween Horror Nights, Mardi Gras, and special catering events.
• Selected to participate in a focus group to learn new programs the company implemented in order to stay eligible to be a trainer.

Orlando, Florida Area

I assisted the Media, PR, and Account Services departments and provided administrative support for the entire firm. I helped with PR events that we held and wrote short releases about the events for the website. I also proofread and tested websites that were designed by the company for bugs on both Mac and PC platforms before they went live.

Deland, Florida

• Mediated issues between residents.
• Served as point of contact for for house residents at all time and for emergencies campus-wide when on duty.
• Informed residents of upcoming campus sponsored events.
• Coordinated house events for residents.

Sunset Beach, North Carolina

Sunset Beach, North Carolina

I was the Manager on Duty as well as a Server. I resolved customer issues and relayed guest comments to the owners. I assisted with scheduling and handled closing server's shifts at the end of the night. I was entrusted a key to the safe and the building for cash-outs and closing paperwork.

Columbus, Ohio Area

I developed in MS Access a database to archive artifacts for AOL and I acquired artifacts for cases being taken to court. I had security clearance for AOL-Time Warner in Columbus, OH

Master Of Science (M.S.), Hospitality And Tourism Management

I learned to apply the following classes to enhance everyday duties in the workplace: • Event Administration • Convention Center.

Bachelor Of Business Administration (B.B.A.), Marketing, Spanish

Activities and Societies: Zeta Tau AlphaThrough classes, I learned and applied my understanding of Marketing to help local businesses for.