Sarah Coss Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Increased operational efficiency by 120% in year 1 through optimization of automated processes and streamlined workflows• Worked alongside upper management to restructure employee pay, bonuses, and PTO processes for employee retention • Designed employee onboarding curriculum, interviewed, and trained all new hires with responsibility to prepare them for 85% job description comprehension by month 3 • Prepared and implemented CRM for client management, resulting in a 50% increase of clientele YTD • Championed new initiatives each month to commission all departments with forward-focus thinking

Chicago, Illinois

• Led a team of 7 analysts in security and compliance for small businesses, optimizing cyber-attack protection that made up 47% of company’s consulting services • Conducted regular performance evaluations each month to set expectations and measure against given KPIs, ensuring proper development of gap-analyses, deliverables, risk assessments, and compliance orders• Developed and delivered all training within PCI compliance within company for employee viability in payment processing• Rectified all improper use of company’s streamlined policies, procedures, standards, and processes to deliver exceptional results to all clients• Enhanced employee growth through personalized roadmaps and augmented plans for internal promotions

Chicago, Illinois

Chicago, Il

Pittsburgh, Pa

Bachelor Of Arts - Ba, Photography

Graphic Design

Study Abroad